Toky vs Lingo Communications

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Our analysts compared Toky vs Lingo Communications based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Toky Software Tool
Lingo Communications Software Tool

Product Basics

Toky is a cloud-based phone system that consolidates data, personalizing customer service by automatically synching interactions to customer records. It also provides virtual phone numbers in multiple countries, and integrates well with CRM and other tools.

Its other attributes include IVR phone trees, bulk SMS, reporting and analytics, speech-to-text, fax-to-email, call monitoring, a power dialer and more.
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Lingo Communications offers a comprehensive suite of telecommunications and cloud business phone solutions designed to streamline communication tasks for businesses. Their software facilitates efficient management of voice, data, and internet services, making it particularly suitable for small to medium-sized enterprises seeking reliable and scalable communication infrastructure. The platform's key benefits include enhanced connectivity, cost-effective pricing, and robust customer support. Popular features encompass VoIP services, unified communications, and advanced call management tools, which collectively enhance operational efficiency and collaboration. User experiences highlight Lingo Communications' ease of use, reliability, and the seamless integration of its services into existing business processes. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored quote that aligns with their unique requirements. Overall, Lingo Communications stands out for its ability to deliver versatile and dependable telecommunications solutions that cater to the dynamic needs of modern businesses.
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Cloud
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Mobile
Cloud
On-Premise
Mobile

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Product Insights

  • Offer Continuous Support: Ensure consistent, quality customer experiences with tools that screen, route and monitor calls. Reduce the occurrence of dropped or missed calls. Remote access and call forwarding allow working on the go. 
  • Improve Efficiency: Automate repetitive tasks with power dialers, voicemail drop and bulk messaging, so agents can be more attentive to customers and complex tasks.
  • Scale Easily: Adjust service according to current and future business needs. Access the system through a built-in cloud from desktops, laptops, mobile phones and tablets anywhere in the world. Build custom IVR menus based on rank, location and experience, and add or remove agents as the team evolves. 
  • Personalize Service: Automatically route customers to the most appropriate agents and departments for their queries.
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  • Cost Efficiency: Lingo Communications helps businesses reduce operational costs by consolidating telecommunications and cloud services into a single platform.
  • Scalability: Easily scale your communication infrastructure up or down based on your business needs without significant investments in new hardware.
  • Enhanced Collaboration: Cloud business phones and integrated communication tools facilitate seamless collaboration among team members, regardless of their location.
  • Reliability: Benefit from high uptime and robust performance, ensuring your business communications are always operational.
  • Flexibility: Access your communication tools from anywhere, allowing for remote work and increased productivity.
  • Security: Advanced security features protect your communications from unauthorized access and cyber threats.
  • Improved Customer Service: Efficient call routing and management features help improve response times and customer satisfaction.
  • Integration Capabilities: Easily integrate with other business applications, streamlining workflows and enhancing productivity.
  • Customizability: Tailor the communication solutions to fit your specific business requirements and preferences.
  • Support and Maintenance: Benefit from dedicated support and regular maintenance, ensuring your systems are always up-to-date and functioning optimally.
  • Advanced Analytics: Gain insights into your communication patterns and performance with detailed analytics and reporting tools.
  • Unified Communications: Consolidate various communication channels into a single, cohesive system, simplifying management and usage.
  • Mobility: Empower your workforce with mobile access to communication tools, enhancing flexibility and responsiveness.
  • Business Continuity: Ensure uninterrupted communication during emergencies with robust disaster recovery and backup solutions.
  • Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging cloud-based solutions.
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  • International Phone Number: Establish virtual phone numbers in more than 60 countries to localize support for international customers. 
  • Phone Trees: Allow customers to connect directly with the most appropriate agent using interactive voice response. 
  • Simultaneous Calls: Eliminate the chances of missing leads by receiving calls from multiple customers simultaneously, depending upon the number of available agents. 
  • Greetings in Multiple Languages: Boost customer satisfaction and engagement with pre-recorded, customized greetings and messages in several languages. 
  • Call History: Access records of all interactions between agents and customers, including missed calls and voicemails, on a single dashboard. 
  • Call Filters: Set business hours and agent availability. Filter inbound calls to serve callers from specific countries. 
  • On Hold Functions: Put a call on hold to consult with other agents and find the best answers to customer queries. 
  • Call Transfer: Transfer calls to the appropriate agent or department to serve customer-specific needs. 
  • Voicemail: Reduce the chances of missed leads by allowing customers to leave voicemail messages. 
  • Integration: Connect the product with business CRM, website, business apps and phone systems for a seamless workflow. 
  • Reports: Access real-time reports on dashboards and collect relevant metrics. 
  • Speech to Text: Use an audio-to-text converter to transcribe recordings and get transcripts through email or a CRM system. 
  • Site Call Button: Allow customers to call from the website through an embedded call button. 
  • Fax to Email: Get customer faxes as PDF files automatically on email. 
  • Call Recording: Reduce the chances of losing critical information mentioned during inbound and outbound calls. Refer back to recordings as needed for business or training purposes. 
  • Power Dialer: Automate phone calls and efficiently call through a set list of phone numbers. Talk to more clients in less time and convert customers into leads.
  • Voicemail Drop: Send pre-recorded voicemail messages to client voicemail boxes, eliminating the need to reiterate. 
  • Call Monitoring: Monitor agents' calls in real time and evaluate quality of service. Use whisper features to train agents during calls or help them while interacting with customers on complex issues.
  • Notes and Tags: Add notes and tags to calls to group them and analyze business support and sales processes. 
  • Configuration: Remove or add users in a few simple clicks. 
  • Agent Groups: Create teams, invite additional agents to the groups and make them responsible for handling specific calls. 
  • System Roles: Restrict users from accessing sensitive data with differentiated admin and user roles.
  • Messaging: Send messages in bulk through Google Sheets, WhatsApp and other platforms via dashboards.
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  • Unified Communications: Integrates voice, video, messaging, and conferencing into a single platform for seamless communication.
  • Cloud PBX: Offers a cloud-based private branch exchange system, eliminating the need for on-premises hardware and providing scalable solutions.
  • Mobile Integration: Allows users to access business phone features from their mobile devices, ensuring connectivity on the go.
  • Advanced Call Routing: Provides customizable call routing options to ensure calls are directed to the right person or department efficiently.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Auto Attendant: An automated system that greets callers and directs them to the appropriate extension or department without human intervention.
  • Call Analytics: Offers detailed call reporting and analytics to help businesses monitor and optimize their communication strategies.
  • Conference Calling: Facilitates multi-party conference calls with ease, supporting both scheduled and ad-hoc meetings.
  • HD Voice Quality: Ensures high-definition voice clarity for all calls, enhancing the overall communication experience.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management (CRM) systems to streamline workflows and improve customer interactions.
  • Security Features: Includes robust security measures such as encryption and secure access controls to protect sensitive communications.
  • Scalability: Easily scales to accommodate the growing needs of businesses, from small startups to large enterprises.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or concerns promptly.
  • Disaster Recovery: Ensures business continuity with disaster recovery solutions that keep communications running during unexpected events.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet the specific needs of different users and departments.
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Product Ranking

#52

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Business Phone Systems

#75

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Business Phone Systems

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User Sentiment Summary

Great User Sentiment 227 reviews
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85%
of users recommend this product

Toky has a 'great' User Satisfaction Rating of 85% when considering 227 user reviews from 3 recognized software review sites.

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3.7 (28)
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4.28 (103)
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4.4 (96)
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Synopsis of User Ratings and Reviews

Effortless Setup: Users praise Toky for its user-friendly interface and straightforward setup process, allowing them to get their business phone system up and running quickly without technical headaches.
Cost-Effective Solution: Many users appreciate Toky's affordability, especially its transparent pricing plans that eliminate hidden fees, making it a budget-friendly choice for businesses of all sizes.
Feature-Rich Platform: Toky is lauded for its comprehensive suite of features, including call recording, call forwarding, and voicemail transcription, empowering businesses to manage their communications effectively.
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24/7 Support Availability: Lingo Communications offers round-the-clock assistance for their telecommunications products.
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Limited Integrations: Users express frustration over Toky's limited third-party integrations, particularly with popular CRM and helpdesk solutions. This lack of integration makes it difficult to streamline workflows and consolidate customer data.
Occasional Call Quality Issues: Some users report experiencing occasional call quality issues, such as dropped calls, jitter, and latency. These issues can be disruptive to business operations and negatively impact customer experience.
Mobile App Functionality: Users find the mobile app functionality to be somewhat limited compared to desktop versions. Certain features, such as call transfer and advanced call handling options, are either missing or less intuitive on the mobile app.
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Unreliable Service: Lingo Communications has garnered negative reviews for service outages that disrupt business operations, causing frustration and potential loss of revenue.
Difficult Contract Termination: Customers have reported difficulties canceling their services with Lingo, encountering unexpected fees and inflexible terms, even when attempting to switch providers after contract expiration.
Poor Customer Support: Users frequently cite unresponsive customer service as a major drawback. Long wait times, difficulty reaching support representatives, and unresolved technical issues are common complaints.
Predatory Billing Practices: Lingo has been accused of implementing hidden fees and issuing unexpected charges, leading to disputes over billing accuracy and transparency. Some customers have reported being billed for services they did not order or after they had supposedly canceled their accounts.
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User reviews from the past year suggest Toky is a bit of a mixed bag. While many appreciate its affordability and ease of use, particularly for small businesses dipping their toes into the world of VoIP, some have found its feature set a bit lacking compared to more established players like RingCentral or Dialpad. For example, users praise Toky's simple call forwarding and voicemail features, finding them intuitive and reliable. However, more advanced features like call analytics or CRM integrations seem to be where Toky falls short, leaving some users wanting more. Essentially, Toky seems best suited for small businesses or startups that prioritize simplicity and affordability over a vast array of features. If you're a larger company with complex communication needs, you might find yourself yearning for the robust functionality of Toky's more seasoned competitors.

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Is Lingo Communications all it's cracked up to be, or will it leave you tongue-tied? User reviews from the past year paint a bleak picture of Lingo Communications, with a litany of recurring complaints. Customers frequently report abysmal customer service experiences, citing unresponsive support and a struggle to get issues resolved. Predatory billing practices are another common grievance, with users mentioning unexpected charges and arduous cancellation processes, often incurring hefty fees. Service reliability emerges as a major concern, with numerous reports of outages and technical issues, leaving some customers without service for extended periods. While Lingo Communications claims to offer a modern and efficient IP-based cloud voice and data service, the overwhelming negative feedback regarding customer service and billing practices overshadows any potential benefits. For instance, one user reported being billed for a service that was never hooked up, highlighting the company's questionable billing practices. Another user shared their experience of enduring dropped calls after an hour, a hidden policy that only came to light after repeated occurrences. These issues, coupled with the negative sentiment expressed across multiple platforms, suggest that Lingo Communications falls short compared to its competitors. In conclusion, Lingo Communications seems best suited for those who enjoy playing Russian roulette with their business communications. The overwhelming negative feedback, particularly concerning customer service, billing, and service reliability, makes it challenging to recommend Lingo Communications to any business seeking a reliable and trustworthy communications provider. Potential customers are advised to explore alternative options that prioritize customer satisfaction and transparent business practices.

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