RingCentral vs Ooma Office

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Our analysts compared RingCentral vs Ooma Office based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

RingCentral is a unified communications-as-a-software (UCaaS) solution for businesses of all sizes. Its open architecture enables easy embeddability for uninterrupted communication. Employees can stay connected to internal teams and clients through mobile apps and switch over to other connected devices mid-call. Phone number portability is available for seamless migration from existing service providers.

Companies can host HD-quality video conferences with up to 3000 participants; record-playback facility enables creating on-demand events for greater outreach. Besides sending and receiving faxes, employees can collaborate by sharing images, text messages, videos and documents. It integrates with ZenDesk, Microsoft Dynamics and Oracle Sales Cloud.
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Ooma Office is a cloud-based phone system that provides VoIP and video conferencing to enterprises. For mobile, it includes an automated call attendant, call transfer, group messaging, conference bridges, call flip between desktop and mobile and much more. Its Office Pro version, launched in 2019, enables team members to create ad-hoc meetings or schedule them in advance. In addition, it offers call recording, a desktop app, robocall blocking, voicemail transcription and simultaneous screen sharing for effective discussion and collaboration.

The Office Pro version also offers higher usage limits for extension monitoring, call parking and the number of participants in audio conference rooms. Subscribers can make unlimited calls to mobile phones and landlines in the U.S., Canada, Mexico and Puerto Rico. Business calls to other countries are available at a low rate.
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$25/User, Monthly
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Tailored to your specific needs
$20/User, Monthly
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Boost Business: Gain analytics insights by monitoring calls for quality and analyzing historical call reports. Monitor trends on every channel and track agent performance and call metrics. Get meaningful analytics by integrating with BI tools like Power BI and ClicData. 
  • Collaborate With Clients: Connect with internal teams and clients through conference calls with high-quality audio and video. Record calls and meetings, access voicemails and send business texts from any connected device. 
  • Capture Leads: Manage sales campaigns by guiding call agents through personalized scripts for specific lead types. Reach leads faster with automated dialers, intelligent call routing and call blending. 
  • Get the Complete Picture: Get a bird’s eye view of individual customers’ purchase history, past interactions, ticket status and more. Personalize customer service by integrating with popular CRMs like Salesforce, ClicData, Freshdesk and Zoho Flow. 
  • Connect Flexibly: Make and receive calls while out of the office with apps for iOS and Android mobile devices. Start a call in Microsoft Teams that now includes mobile phone support. 
  • Get Phone Accessories: Choose from a range of state-of-the-art desk and cordless phones, conference call devices, analog adapters and VoIP headsets. 
  • Community Projects: Solve common system issues by customizing free, community-contributed projects on GitHub. 
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  • Enhanced Professionalism: Ooma Office provides a virtual receptionist, extension dialing, and a main company phone number, creating a polished and professional image for your business. This can instill confidence in potential clients and partners, setting the stage for successful interactions.
  • Increased Accessibility: With features like call forwarding and a mobile app, Ooma Office ensures you never miss important calls. This accessibility allows you to stay connected with clients and colleagues, even when you're away from your desk, fostering stronger relationships and responsiveness.
  • Streamlined Communication: Ooma Office offers a suite of communication tools, including voicemail transcription, virtual fax, and conference calling, simplifying how your team interacts. This streamlined approach saves time and reduces the need for multiple platforms, boosting overall efficiency.
  • Cost Savings: Compared to traditional phone systems, Ooma Office often proves more affordable, especially for small businesses. The predictable monthly cost and elimination of hardware expenses contribute to better budget management and resource allocation.
  • Scalability and Flexibility: As your business grows, Ooma Office can easily adapt to your changing needs. Adding new users or lines is a simple process, ensuring your phone system remains aligned with your evolving requirements. This scalability eliminates the need for disruptive overhauls as your business expands.
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  • API-based Architecture: Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support. 
  • Software Development Kits (SDKs): Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC. 
  • Security: Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling. 
  • Address Book: Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds. 
  • Events and Notifications: Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status. 
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  • Desktop App: Access the company directory and shared speed dial with ease. Use the click-to-call functionality to start an audio conference. Quickly return missed calls and save time by listening to voicemails or reading the transcripts. Configure preferences for the profile, ringtones, voicemail, call handling and caller ID hassle-free. 
  • Mobile App: Make use of extension dialing to reach a coworker. Set up a message group to communicate quickly with multiple members. Distinguish between personal and business calls and efficiently transfer calls to another extension or a coworker’s voicemail. Facilitate easy setup. Add another number or use the existing one and decide whether to use Wi-Fi or the data network during a call. Enjoy the extensive features and excellent backup protocol that saves information in case of internet failure. 
  • Video Conferencing: Join the video conference by browser or downloading the app. Allow two or more individuals to share screens simultaneously. Facilitate better collaboration, note sharing and faster communication between members. Invite up to 25 participants, access the dashboard for a lowdown of all information and create, edit, add, delete or view meetings. 
  • Virtual Receptionist: Create custom messages for the callers and provide basic business-related information. Route calls to extensions, dial by name and create modes for business hours and after hours. Get in touch with the necessary person or department, saving time and presenting a more professional look. 
  • Enhanced Call Blocking: Cut down on time spent attending to robocalls and automatically screen any incoming message against a dynamic database, instantly blocking the unwanted ones. Send a call from unknown or private numbers directly to voicemail or automatically ban them. Add up to 1000 numbers of unwanted, persistent callers to the block list. 
  • Multi-Device Ring: Allow multiple devices to ring simultaneously on receiving a call. Enable one of each type of device assigned to an account, including analog phones, IP phones, a standard mobile phone and incoming messages from the mobile app. 
  • Call Recording: Review the calls of sales staff for training purposes. Choose between persistent call recording or on-demand recording as per requirement. Add the hold music feature and enable easy access, storage, download and usage of call records. 
  • Ring Group: Ensure no calls go unanswered. Assign users, the devices they use or associated devices to a Ring Group. Choose between all the devices ringing simultaneously or sequentially till someone answers the call.  
  • Voice Transcription: Automatically forward any voice message to a user’s email along with an audio message attachment. Access it from most browsers and email formats. 
  • Fax Online: Send and receive a fax anywhere, without possessing a fax machine. Assign a different number to the virtual fax and link it to the extension. 
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Product Ranking

#8

among all
Business Phone Systems

#17

among all
Business Phone Systems

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Analyst Rating Summary

99
94
100
100
100
93
95
95
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Call coverage
Calling features
Integration & extensibility
Mobile features
Phone numbers
Call coverage
Integration & extensibility
Phone numbers
Voicemail & messaging
Collaboration

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

RingCentral
Ooma Office
+ Add Product + Add Product
Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 100 95 100 100 100 95 100 100 93 95 82 100 93 80 100 0 25 50 75 100
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92%
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8%
93%
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7%
93%
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7%
100%
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83%
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17%
100%
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100%
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100%
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93%
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7%
86%
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14%
71%
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29%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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100%
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100%
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67%
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33%

User Sentiment Summary

Great User Sentiment 1450 reviews
Excellent User Sentiment 358 reviews
83%
of users recommend this product

RingCentral has a 'great' User Satisfaction Rating of 83% when considering 1450 user reviews from 5 recognized software review sites.

91%
of users recommend this product

Ooma Office has a 'excellent' User Satisfaction Rating of 91% when considering 358 user reviews from 5 recognized software review sites.

4.0 (23)
4.8 (14)
3.8 (303)
4.7 (74)
n/a
4.5 (150)
4.2 (856)
4.4 (102)
4.6 (187)
n/a
3.7 (81)
4.6 (18)

Awards

SelectHub research analysts have evaluated RingCentral and concluded it earns best-in-class honors for Calling features and Phone system.

Calling features Award
Phone system Award

Ooma Office stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Seamless Integration: RingCentral seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.
Advanced Call Management: Features like call forwarding, voicemail transcription, and call recording enhance call handling and improve customer service.
Remote Work Flexibility: RingCentral's cloud-based platform allows employees to work from anywhere, with access to all communication channels and features.
Cost Savings: RingCentral's subscription-based pricing model eliminates the need for expensive hardware and maintenance costs, reducing overall telephony expenses.
Scalability and Reliability: RingCentral's scalable architecture ensures reliable communication even during peak usage, supporting businesses of all sizes.
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Cost-Effective: Ooma Office offers a cost-effective solution for businesses looking to reduce their phone expenses. With its low monthly subscription fee and no long-term contracts, businesses can save money compared to traditional phone systems.
Easy to Use: Ooma Office is designed to be user-friendly, with an intuitive interface and simple setup process. Businesses can easily manage their phone system without the need for extensive technical knowledge.
Reliable: Ooma Office utilizes a cloud-based platform, ensuring reliable call quality and uptime. Businesses can count on their phone system to function smoothly, even during power outages or internet disruptions.
Feature-Rich: Ooma Office offers a comprehensive suite of features, including call forwarding, voicemail, auto-attendant, and video conferencing. Businesses can customize their phone system to meet their specific needs.
Scalable: Ooma Office is scalable to accommodate businesses of all sizes. Businesses can easily add or remove users as needed, ensuring that their phone system grows with their company.
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Limited Customization: RingCentral offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs.
Integration Challenges: Integrating RingCentral with other business applications can be complex and time-consuming, leading to compatibility issues and data silos.
Call Quality Issues: Users have reported occasional call quality issues, including dropped calls, audio delays, and poor sound quality, which can hinder effective communication.
Pricing Concerns: RingCentral's pricing structure can be complex and may not be suitable for all businesses, especially those with a large number of users or specific feature requirements.
Limited Reporting Capabilities: RingCentral's reporting features are limited, making it challenging for businesses to track and analyze call data for performance optimization and decision-making.
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Limited Customization: Ooma Office offers limited customization options for call routing, voicemail, and other features, which can be restrictive for businesses with specific requirements.
Call Quality Issues: Some users have reported experiencing call quality issues, such as dropped calls, audio delays, and background noise, which can hinder effective communication.
Limited Integration Options: Ooma Office has limited integration options with third-party software, such as CRM systems and productivity tools, which can make it challenging to streamline workflows.
Insufficient Support: Users have expressed concerns about the quality and responsiveness of Ooma Office's customer support, which can be frustrating when technical issues arise.
Pricing Concerns: While Ooma Office offers a low upfront cost, some users have found that the ongoing monthly fees can add up over time, especially for businesses with multiple users or advanced features.
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RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations.

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Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, "Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes." Another user praised its affordability, saying, "Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems." In comparison to similar products, Ooma Office stands out for its differentiating factors. One of its key strengths is its cloud-based architecture, which eliminates the need for expensive hardware and maintenance. Additionally, Ooma Office offers a wide range of features, including call forwarding, voicemail, and video conferencing, which are not always available in competing products. These features are important for businesses of all sizes, as they can help improve communication and collaboration. Overall, Ooma Office is a well-rounded business phone system that is suitable for businesses of all sizes. Its ease of use, affordability, and feature-richness make it a great choice for businesses looking for a reliable and cost-effective communication solution.

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