RingCentral vs Fuze

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Our analysts compared RingCentral vs Fuze based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Fuze Software Tool

Product Basics

RingCentral is a unified communications-as-a-software (UCaaS) solution for businesses of all sizes. Its open architecture enables easy embeddability for uninterrupted communication. Employees can stay connected to internal teams and clients through mobile apps and switch over to other connected devices mid-call. Phone number portability is available for seamless migration from existing service providers.

Companies can host HD-quality video conferences with up to 3000 participants; record-playback facility enables creating on-demand events for greater outreach. Besides sending and receiving faxes, employees can collaborate by sharing images, text messages, videos and documents. It integrates with ZenDesk, Microsoft Dynamics and Oracle Sales Cloud.
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Fuze is a cloud-based business phone system that provides a range of communication and collaboration tools for businesses of all sizes. It offers features such as voice calling, video conferencing, instant messaging, file sharing, and more. Fuze is designed to be easy to use and manage, and it can be integrated with a variety of other business applications. It is most suited for businesses that need a reliable and affordable phone system with advanced features.

Some of the key benefits of Fuze include its affordability, ease of use, and scalability. Fuze is also highly reliable, with a 99.99% uptime guarantee. Additionally, Fuze offers a variety of popular features, such as call forwarding, voicemail, and call recording. Fuze compares favorably to similar products based on user experiences within the context of Business Phone. It is generally considered to be one of the best business phone systems on the market.

Fuze offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month, and they include a variety of features. Fuze also offers a free trial so that businesses can try the service before they commit to a paid plan.

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$25/User, Monthly
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Product Assistance

Documentation
In Person
Live Online
Videos
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Boost Business: Gain analytics insights by monitoring calls for quality and analyzing historical call reports. Monitor trends on every channel and track agent performance and call metrics. Get meaningful analytics by integrating with BI tools like Power BI and ClicData. 
  • Collaborate With Clients: Connect with internal teams and clients through conference calls with high-quality audio and video. Record calls and meetings, access voicemails and send business texts from any connected device. 
  • Capture Leads: Manage sales campaigns by guiding call agents through personalized scripts for specific lead types. Reach leads faster with automated dialers, intelligent call routing and call blending. 
  • Get the Complete Picture: Get a bird’s eye view of individual customers’ purchase history, past interactions, ticket status and more. Personalize customer service by integrating with popular CRMs like Salesforce, ClicData, Freshdesk and Zoho Flow. 
  • Connect Flexibly: Make and receive calls while out of the office with apps for iOS and Android mobile devices. Start a call in Microsoft Teams that now includes mobile phone support. 
  • Get Phone Accessories: Choose from a range of state-of-the-art desk and cordless phones, conference call devices, analog adapters and VoIP headsets. 
  • Community Projects: Solve common system issues by customizing free, community-contributed projects on GitHub. 
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  • Seamless Communication: Fuze unifies all communication channels, including voice, video, messaging, and file sharing, into a single, intuitive platform, enabling seamless collaboration and efficient information exchange.
  • Enhanced Productivity: By integrating with popular business applications and offering features like presence management, call recording, and transcription, Fuze streamlines workflows, reduces distractions, and boosts productivity.
  • Cost Savings: Fuze eliminates the need for multiple communication systems, reducing hardware and maintenance costs. Its cloud-based architecture also offers flexible pricing options, allowing businesses to scale their communication needs without breaking the bank.
  • Improved Customer Experience: Fuze's omnichannel capabilities empower businesses to provide exceptional customer service across all channels, ensuring prompt and personalized responses that enhance customer satisfaction.
  • Increased Mobility: Fuze's mobile app allows employees to stay connected and productive from anywhere, enabling remote work and flexible schedules that cater to modern business needs.
  • Enhanced Security: Fuze adheres to industry-leading security standards and employs robust encryption protocols to protect sensitive data and ensure compliance with regulatory requirements.
  • Scalability and Flexibility: Fuze's cloud-based infrastructure allows businesses to easily scale their communication systems as their needs evolve, accommodating growth and changes in business operations.
  • Improved Collaboration: Fuze's video conferencing and screen sharing capabilities foster effective collaboration among team members, regardless of their location, breaking down geographical barriers and promoting teamwork.
  • Simplified Management: Fuze's centralized administration portal provides IT teams with a comprehensive view and control over the entire communication system, simplifying management and reducing administrative overhead.
  • Exceptional Support: Fuze offers dedicated customer support, ensuring that businesses receive prompt assistance and guidance whenever needed, minimizing downtime and maximizing system uptime.
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  • API-based Architecture: Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support. 
  • Software Development Kits (SDKs): Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC. 
  • Security: Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling. 
  • Address Book: Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds. 
  • Events and Notifications: Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status. 
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  • Next-Gen Calling: Start a video call immediately, despite location. Upgrade a 1:1 voice call into a video call in an instant. Communicate quickly with team members and enhance collaboration. Improve cross-functional engagement. Attain flexibility by eliminating the limitations attached to a traditional phone system.
  • Global Voice: Experience high-quality calls. Get unmetered calls to over 110 countries with over 50 carrier relationships. Attain multiple integration support and hybrid approaches. 
  • Devices: Use desk phones designed with exceptional voice quality and easy-to-use control buttons. Choose from options such as noise control, HD audio and HD video commands. Use Telepresence Connect to enable interoperability between different devices and eliminate the need to log in to access the hardware.
  • Audio and Video Conferencing: Allow up to 1,000 participants in meetings on OSX, Android, Windows and the web. Schedule, host and join hostless meetings. Begin ad hoc meetings from the integrated team messaging or from Slack or Microsoft Teams. Check camera, microphone and speaker defaults in the settings option and preview them, ensuring that meetings start off on the right foot.
  • Rooms: Create a top-notch collaboration space for a reasonable price. Receive and make calls easily from a DID-enabled Room. Experience consistency across different devices and meeting spaces. Reuse USB equipment. Incorporate any H.323 or SIP endpoint in the meeting.
  • Collaboration Tools: Use whiteboarding features to enhance team collaboration. Integrate to Dropbox and Box to share information smoothly during meetings. Upload content directly from where it is stored. Manage the agenda through meeting notes, keeping a tab of important comments and more.
  • Meeting Types: Take advantage of different meeting types, including team meetings, sales presentations and company town halls. Choose a meeting type depending on the type of interaction and the audience. Schedule invite attendees, webinars and more for large meetings with up to 1000 participants. Access all meeting settings like screen share and meeting controls as a presenter or host, while the other participants are on mute and cannot unmute until the presenter/host unmutes them.
  • Agent Access: Use a single communication application for all needs. Receive calls from the inbound queue, message team members or join a team meeting. Attain flexibility to answer calls anywhere. View queue statistics and enable easy sign-in or sign-out.
  • Supervisors and Managers: Manage call flows, IVRs and agent status. Communicate effectively with people inside and outside the contact center. Get an overview of metrics, monitor calls, manage agent status and more. Allow callers to connect to the right agent hassle-free.
  • CRM and Help Desk Integrations: Create valuable integrations that give the agents relevant information about callers. Once calls are completed, automatically sync call information to accounts or cases. Build integrations or work with the professional services team to customize workflows.
  • Data Analytics: Attain a detailed look into queues managed by supervisors. Access real-time data, agent statistics and caller information. Perform detailed research and trend analysis.
  • Team Messaging: Eliminate the hassle of switching between applications and devices to reach a colleague. Connect group members quickly using the messaging platform that supports 1:1 chats and group chats. Send images, documents and links to team members. Switch from a group chat to a group call effortlessly. Keep in touch with colleagues via SMS/MMS chats. Search the history of messages in particular conversations or documents.
  • Integrations: Edit meeting settings directly from the Google Calendar or Outlook Calendar. Connect with colleagues, third-party individuals and clients without leaving the email application. Schedule and make meeting calls from Gmail or Outlook. Integrate with Office 365 contacts and Google contacts to manage and sync contacts.
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Product Ranking

#8

among all
Business Phone Systems

#21

among all
Business Phone Systems

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Analyst Rating Summary

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Call coverage
Calling features
Integration & extensibility
Mobile features
Phone numbers
Call coverage
Integration & extensibility
Mobile features
Phone numbers
Security

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

RingCentral
Fuze
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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 100 95 100 100 100 95 100 100 90 95 100 100 94 88 93 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 1450 reviews
Good User Sentiment 537 reviews
83%
of users recommend this product

RingCentral has a 'great' User Satisfaction Rating of 83% when considering 1450 user reviews from 5 recognized software review sites.

76%
of users recommend this product

Fuze has a 'good' User Satisfaction Rating of 76% when considering 537 user reviews from 5 recognized software review sites.

4.0 (23)
n/a
3.8 (303)
3.5 (120)
n/a
4.15 (72)
4.2 (856)
4.1 (70)
4.6 (187)
3.8 (75)
3.7 (81)
3.7 (200)

Awards

SelectHub research analysts have evaluated RingCentral and concluded it earns best-in-class honors for Calling features and Phone system.

Calling features Award
Phone system Award

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Synopsis of User Ratings and Reviews

Seamless Integration: RingCentral seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.
Advanced Call Management: Features like call forwarding, voicemail transcription, and call recording enhance call handling and improve customer service.
Remote Work Flexibility: RingCentral's cloud-based platform allows employees to work from anywhere, with access to all communication channels and features.
Cost Savings: RingCentral's subscription-based pricing model eliminates the need for expensive hardware and maintenance costs, reducing overall telephony expenses.
Scalability and Reliability: RingCentral's scalable architecture ensures reliable communication even during peak usage, supporting businesses of all sizes.
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Seamless Integration: Fuze seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.
Advanced Call Management: Advanced call routing, call recording, and voicemail transcription features enhance call handling efficiency and provide valuable insights.
Reliable and Scalable: Fuze's cloud-based infrastructure ensures reliable and scalable communication services, accommodating businesses of all sizes.
Cost-Effective: Fuze offers flexible pricing plans that cater to different business needs, providing cost-effective communication solutions.
User-Friendly Interface: Fuze's intuitive and user-friendly interface makes it easy for employees to adopt and use the platform, enhancing productivity.
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Limited Customization: RingCentral offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs.
Integration Challenges: Integrating RingCentral with other business applications can be complex and time-consuming, leading to compatibility issues and data silos.
Call Quality Issues: Users have reported occasional call quality issues, including dropped calls, audio delays, and poor sound quality, which can hinder effective communication.
Pricing Concerns: RingCentral's pricing structure can be complex and may not be suitable for all businesses, especially those with a large number of users or specific feature requirements.
Limited Reporting Capabilities: RingCentral's reporting features are limited, making it challenging for businesses to track and analyze call data for performance optimization and decision-making.
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Limited Integrations: Fuze lacks native integrations with popular business tools, making it difficult to seamlessly connect with other applications.
Inconsistent Call Quality: Users have reported experiencing frequent call drops, audio delays, and poor sound quality, affecting communication reliability.
Complex User Interface: The Fuze interface can be overwhelming for some users, with a steep learning curve and a lack of intuitive navigation.
Limited Customization Options: Fuze offers limited customization options, making it challenging to tailor the platform to specific business needs and preferences.
Pricey for Small Businesses: Fuze's pricing plans can be expensive for small businesses, especially those with limited budgets.
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RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations.

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Fuze has received positive user reviews over the past year, with many praising its ease of use, comprehensive features, and reliable performance. Users have also noted its competitive pricing compared to similar products, making it an attractive option for businesses of all sizes. One of Fuze's key strengths is its user-friendly interface, which makes it easy for employees to adopt and use. The software's intuitive design and clear navigation allow users to quickly access the features they need, improving productivity and efficiency. Additionally, Fuze's comprehensive feature set, including video conferencing, instant messaging, file sharing, and call recording, provides businesses with a robust communication and collaboration solution. Fuze's reliability is another important factor contributing to its positive user reviews. Users have reported experiencing minimal downtime and technical issues, ensuring seamless communication and collaboration. This reliability is crucial for businesses that rely on their phone systems for critical operations. Overall, Fuze is a highly recommended business phone software that offers a combination of ease of use, comprehensive features, competitive pricing, and reliable performance. It is well-suited for businesses of all sizes looking for a robust and user-friendly communication and collaboration solution.

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