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Nextiva vs net2phone

Last Updated: November 18th, 2024

Our analysts compared Nextiva vs net2phone based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Nextiva allows users to combine customer service and internal business with VoIP phones, analytics and AI all located in a single platform creating a user-friendly, simplified experience. Accessible from anywhere, at any time, it includes video chat, email and message modules for communicating within the business and with customers. It’s equally suitable for small, medium and large companies.

Analytics track sales pipelines, allowing for in-depth insights on how customers interact with the business and what they want and need. Keep customers satisfied with automated switching to direct them to the correct person to help with any questions they may have.

Net2Phone is a business phone and PBX system that enables unified communications for enterprises. Based in the cloud, it provides unlimited calling, instant messaging, call parking, ring groups, advanced call routing and much more. Its offering for video conferencing, Huddle, empowers users to create fully secure, password-protected meetings with easy guest access. Integrating with Google Calendar and Microsoft Outlook, Huddle is available in more than 30 languages. Team members can share screens, dial in, have public and private chats, raise their hands and share Youtube videos in conferences.

It integrates with Salesforce, Slack and Zoho CRM, enabling seamless click-to-call action and running call activity reports from within the application for greater insight. Connecting to Microsoft Teams, it provides direct routing, call recording, WebRTC calling and phone service backup. Five9 Cloud Contact Center improves customer support and outreach while maximizing efficiency through call trend analysis and performance management. It provides unlimited calling to more than 40 countries. U.S.-based support is available 24/7.

$20/User, Monthly

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$18.99/User, Monthly

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Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Organized Messages And Calls: Review conversations between clients and agents. Automatically sort all the discussions and store them. Use voicemail transcriptions to label customer feedback appropriately.
Enhanced Customer Support: Access 24/7 chat, email and phone support. Make use of prompt assistance and receive real-time status alerts.
Better Collaboration: Share the screen with more than 250 participants simultaneously. Use secure video conferencing and chat tools, making it easier for remote workers.
Improved Training: Opt for on-premise or one-to-one training options to better the experience. Make use of webinars and detailed guidance from any location.

Cost Efficiency: By leveraging VoIP technology, net2phone significantly reduces telecommunication costs, eliminating the need for traditional phone lines and reducing long-distance charges.
Scalability: Easily scales to accommodate business growth, allowing for the addition of lines or features without the need for extensive infrastructure changes, making it ideal for both small startups and large enterprises.
Global Reach: Offers international calling capabilities at competitive rates, enabling businesses to maintain global communication without the burden of excessive costs.
Unified Communications: Integrates various communication tools such as voice, video conferencing, and messaging into a single platform, streamlining internal and external communication processes.
Flexibility: Supports remote work by allowing employees to connect from anywhere in the world with an internet connection, ensuring business continuity and employee productivity.
Enhanced Customer Experience: Features like auto-attendant, call routing, and voicemail-to-email improve customer interaction by ensuring calls are handled efficiently and professionally.
Reliability: Offers robust disaster recovery and redundancy capabilities, minimizing downtime and ensuring that communication lines remain open even in the event of an outage.
Easy Integration: Seamlessly integrates with popular CRM and business tools, enhancing workflow automation and providing richer customer insights.
Advanced Features: Comes equipped with advanced functionalities such as call analytics and reporting, giving businesses valuable insights into call patterns and helping optimize communication strategies.
Professional Image: Provides businesses with a professional communication setup, including custom greetings and music on hold, enhancing the company's image and customer perception.
Security: Implements strong security measures, including encryption and secure connections, to protect sensitive business communications from interception and fraud.
24/7 Support: Offers round-the-clock customer support, ensuring that any issues are promptly addressed and resolved, minimizing potential disruptions to business operations.

Mobile App: Connect with customers on the go. Stay in touch with customers, partners, employees and others, regardless of geographical locations.
Web Conferencing: Enhance meetings by using unique and advanced tools. Access unlimited web conferencing to increase productivity and give prompt answers to customers.
Team Chat: Send secure messages over a shared platform. Enable instant messaging, screen sharing, message history, video calls and more. Access it via iOS, Windows, macOS and Android platforms and allow up to 30 participants.
Number Porting: Take your existing phone number and transfer it from the current carrier. Keep the existing number to ensure customers can connect without any hassle.
Extension Dialing Number Change: Control and customize the extension numbering scheme for each location. Enable extensions from two to five digits. Decrease hold time for customers by allowing them to contact employees directly.
Auto Attendant: Ensure customers don’t waste time. Play an instant automated greeting for customers to choose and connect with the correct department or individual.
Advanced Call Routing: Determine the number of calls handled. Use a welcome message that lists extensions to ensure they speak with the appropriate individual.
Call Analytics: Analyze historical data, ensuring informed and objective business decisions. Make predictions regarding future business opportunities and genuine connections with customers.
Call Screening: Quickly identify spam and don’t waste time answering unwanted calls. Filter incoming calls by matching them to predetermined criteria. Use anonymous call rejection, private call rejection or number blocking to avoid spam callers.
Call Recording and Rating: Access recordings directly from the reports. Listen, rate and share call recordings with team members. Create reports that organize and analyze company calls.
Call Park: Place the call on hold or park it to continue conversing with a customer on a different telephone rather than disconnecting the call.
Conference Bridge: Add a group of people to add to the phone call to facilitate collaboration. Listen to instructions and express options.
Three-Way Calling: Increase productivity by taking two separate calls and turning them into one. Increase collaboration and efficiency, resulting in faster customer service.
Conversational AI: Allow callers to describe the reason for calling in a preferred language rather than listening to a menu.
SIP Trunking: Establish, modify and terminate multimedia sessions. Control voice, video and messaging applications required to converse with customers.
Priority Alert: Make the phone ring differently based on particular contact and call information. Enable each priority alert to have a list of up to 12 numbers, a specific schedule and a holiday.
Enhanced Voicemail Options: Add a personal touch to the customer service experience with a voicemail greeting. Send voicemails to another extension’s mailbox, enabling easy sharing of the voicemail with team members. Receive voicemail directly through email and access them whenever required. Read them in a text format instead of listening to the audio repeatedly by receiving it directly on the mobile phone.
Live Chat: Offer customers the live chat option to connect with real human beings instead of bots. Enable instant responses to customer queries, reducing the time spent waiting endlessly for appropriate answers during chats.
Unlimited Chat History: View customer conversations starting from their onboarding date. Ensure customers do not waste time by repeating information and become a part of their support team.
Internal Chat: Allow employees to chat with one another using the same internal messaging tool. Communicate and collaborate with multiple team members without any hassle.
Internal Wiki: Use help desk software to provide employees with the required information to respond promptly to customer queries. Enable employees to assist an increased number of customers while saving time and maintaining consistency.
Faster Customer Assistance: Convert the chat into a case for a more extensive conversation. Activate chat/voice/email options in one place, allowing for better customer assistance.

Call Blocking: Control, add, and manage blocked numbers. Block unwanted callers by country code, area code, toll-free or a specific number. Use the 'Blocked Caller' section to add a number to the list. View banned numbers in the call history and choose to accept, reject or reject and block as needed.
Mobile App: Make and receive calls and access voicemails to follow-up with needs leads more effectively. Dial extension-to-extension and transfer calls to individuals and departments. Remotely manage and control the portal. Increase accessibility, build brand loyalty and provide quick responses to customer queries.
Google Chrome Extension: Make calls directly from the browser by downloading Google Chrome Extension without extra expenditure or additional hardware. Dial any number using the dial-pad on the toolbar and access the call history without the hassle of leaving the page. Click and listen to voicemails from the chrome extensions. Make calls from a computer and use the desk phone without having to dial a phone number.
International Calling: Access worldwide, unlimited plans to the U.S., Canada and 40 other countries across the globe. Enjoy a 95% first call resolution facility and international local support in Canada, Brazil, Argentina and Hong Kong. Use PoPs (Point of Presence), an artificial point between communications that allows users to receive a dial tone in almost every country.
Web Calling: Call directly from the desktop or log in to the portal and place a call without using hardware. Access performance-based data to analyze the trends and optimize efficiency. Make unlimited international calls, seamlessly transfer and place a customer on hold with the click of a button.
Enhanced On-Hold Options: Listen to exclusive sales, promotions, special events or any other critical business-related announcements while on hold. Entertain customers by playing the company jingle, playing any desired music or choosing from the software's default music.
Salesforce Integration: Make and receive calls within Salesforce, automatically integrate the call records of inbound callers and obtain helpful metrics. Layout call center directories with directory numbers and updated number search. View important role-based specifics by customizing individual profiles and softphones.
Zoho Integration: Track comprehensive customer information and automatically pass it through to the lead or account record. Make and answer inbound calls with a single click on the interface. Enable a 'call pop' notification with all the required information when a customer calls. Add email notifications, field updates and reminders, supplementing the follow-up process with customers. Record vital information after each call, including time duration, call time, the call type and more.
Messaging: Send and receive text messages using the business phone number. Enable live customer conversations using the mobile app or website. Route messages to a required individual, department, team or an entire company. Download and listen to voice messages within the portal at any point and receive voicemail transcriptions on the email. Access the Cloud PBX dashboard anywhere using either an iOS or Android mobile app.
Call Recording: Boost customer satisfaction, ensuring all essential details are retrieved and saved from every call. Use call recordings to enhance the understanding of employees and for training purposes. Resolve customer disputes and avoid any possible legal situations arising. Improve product or company performance with the customer feedback at hand.
Company Directory: Get connected to the right team member by simply knowing the individual's name and without any knowledge regarding different extensions. Facilitate and speed up customer care, making the entire process efficient for customers. Allow customers to connect with the right person by adding the company directory option to the welcome menus. Access the directory by default in the account and control the choice depending on convenience.
Live Chat: Access quick and efficient on-demand support directly on the website. Answer customer queries irrespective of location using the mobile app. Increase the chances of customer acquisition and retention by quickly responding to a lead. Build brand loyalty, improve the company's quality and attain success in the long run.
Receptionist Console: Manage large volumes of inbound and outbound calls and optimize overall workflow. Promptly answer and transfer customer calls. Streamline contact searches and easily find a contact, using a few clicks. Transfer calls in one click to the correct member, department, team or ring group. Announce the call before transferring to the recipient.
Analysis Accessibility: Access company calls and monitor factors of every call. Track patterns related to inbound, outbound and missed calls. Identify high and low call volume periods to make the necessary amendments. Track performance data on the dashboard and make company decisions based on the information received. Gain real-time insights into special teams, departments, ring groups and more.
Call Queues: Remain organized even during high-volume call periods. Allow callers to wait in the order they called, enabling streamlined assistance. Acknowledge every caller without answering their queries instantly, increasing the chances of them remaining on hold. Utilize the waiting time to promote sales, specials or events.
Fax: Send and receive faxes using a computer rather than spending money on a line. Enable encrypted inbound and outbound fax options, granting further protection and security by concealing personal information. Send faxes on the go. Use an already existing fax machine with an ATA device.
Ring Groups: Devise a customized call flow by routing calls to a specific team, welcome menu or department. Create multi-dimensional company layers and manage settings, enabling all assigned devices to ring simultaneously or sequentially. Customize office hour settings, build a holiday schedule and update hours of operation. Send messages to a ring group, allowing everyone to view it at the same time.
Enhanced Voicemail: Convert voicemails to text and send them to email, saving time and improving accessibility. Receive the audio files of voicemails via email. Save all messages to the portal and easily download them whenever required.
Zapier Integration: Create seamless workflows, increasing efficiency and automation. Instantly connect the account with over 3,000 applications and automate tasks. Link web apps with a few clicks and easily share data. Send information between apps using workflows named Zaps. Customize faster, tailor-made processes without using any code.
Slack Integration:: Make calling easy by not switching apps or tabs. Reduce the time wasted on hunting a team member down through the company directory and search within Slack instead. Launch Huddle to initiate easier collaboration and allow screen-sharing. Set notifications and don't miss out on an important call or message. Enable the caller ID option, manage voicemail and easily track missed calls.

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Analyst Rating Summary

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User Sentiment Summary

89%

of users recommend this product

Nextiva has a 'great' User Satisfaction Rating of 89% when considering 794 user reviews from 4 recognized software review sites.

84%

of users recommend this product

net2phone has a 'great' User Satisfaction Rating of 84% when considering 28 user reviews from 4 recognized software review sites.

4.9 (17)

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4.4 (275)

4.1 (7)

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4.24 (14)

4.2 (174)

4.0 (1)

4.6 (328)

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4.3 (6)

Awards

Synopsis of User Ratings and Reviews

Customer Support: Extremely helpful, friendly and knowledgeable customer representatives, according to 91% of users.

Cost: According to 90% of users who reviewed this pro, the software is affordable considering the services it offers.

Usability: 100% of users who mentioned the functionality said it’s easy to use.

Feature-Rich: Users frequently mention the extensive features offered by net2phone, including call recording, voicemail to email, and virtual fax. The platform also provides advanced call routing options and integrations with popular CRM systems.

Cost-Effective: net2phone's pricing structure is often praised for its affordability, especially for small and medium-sized businesses. The company offers various plans with predictable monthly costs, eliminating surprise fees.

Scalability: Businesses appreciate the ability to easily scale their phone system as their needs evolve. net2phone allows users to add or remove lines and features without significant hardware investments or complex configurations.

Mobile App: The net2phone mobile app receives positive feedback for its user-friendly interface and functionality. It enables users to make and receive calls, manage voicemail, and access other features from their smartphones.

Customer Support: Users generally report satisfaction with net2phone's customer support, citing responsiveness and helpfulness in resolving issues.

Mobile App: Encounters technical glitches, according to 100% of users who reviewed the mobile app in particular.

Wait Times: According to 67% of users who reviewed this aspect, hold times are longer than usual.

Internet Dependability: 100% of users who mentioned this said the software heavily relies on high-speed internet connection.

Call Quality Issues: Several users have reported problems with dropped calls, static, and poor audio quality, particularly in areas with less-than-ideal network coverage. This can be disruptive to business communications and lead to frustration for both employees and clients.

Customer Service Challenges: Getting timely and effective support from net2phone's customer service team has been a recurring concern among users. Lengthy wait times and difficulty reaching knowledgeable representatives can exacerbate technical issues and hinder problem resolution.

Limited Feature Set: Compared to some competitors, net2phone's features might not be as extensive, potentially lacking certain advanced functionalities that businesses with complex communication needs may require. This could limit flexibility and hinder efficiency for certain users.

Nextiva is a cloud-based platform that helps businesses communicate better with their clients. It offers SMS, chat, voice, video and surveys. The platform allows companies to provide improved customer service experiences. Users unanimously appreciate its usability. The customer support team is forthcoming and helpful according to most. Internet dependability is a major drawback witnessed by users. A huge chunk of users also complain about wait times. In short, organizations of any size looking for software that provides excellent phone services and affordable prices can give this a try.

Users rave about its affordability and scalability, making it a winner for growing companies. The platform boasts a comprehensive suite of features, including call forwarding, voicemail, call recording, video conferencing, and a company directory, all accessible through an intuitive portal. Plus, net2phone plays well with others, integrating seamlessly with popular CRM and helpdesk software. Some users, however, have reported occasional reliability hiccups and bumps in the customer service road. So, who's dialing in the right number with net2phone? It's a perfect fit for small to medium-sized businesses seeking a cost-effective, feature-rich, and scalable phone system without the hassle of managing hardware. If your business values flexibility and remote work capabilities, net2phone's cloud-based approach is a major plus. However, if rock-solid reliability and top-tier customer support are your top priorities, you might want to explore other options or carefully evaluate net2phone's service level agreements and support plans.

Screenshots

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FAQ

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