Nextiva vs Broadvoice

Nextiva is a cloud-based platform that helps businesses communicate better with their clients. It offers SMS, chat, voice, video and surveys. The platform allows companies to provide improved customer service experiences. Users unanimously appreciate its usability. The customer support team is forthcoming and helpful according to most. Internet dependability is a major drawback witnessed by users. A huge chunk of users also complain about wait times. In short, organizations of any size looking for software that provides excellent phone services and affordable prices can give this a try.

Let's amplify the voices of Broadvoice users and see what they have to say: Broadvoice generally receives positive feedback, with users highlighting its reliability, call quality, and comprehensive features as key strengths. The platform's stability ensures minimal downtime, allowing businesses to maintain consistent communication with clients. Users appreciate the clear voice quality, which enhances professionalism and customer satisfaction. Broadvoice's extensive feature set, including call recording, voicemail transcription, and virtual receptionist, empowers businesses to streamline communication processes and improve efficiency. Some users find the interface slightly complex initially, but training resources and customer support help overcome this challenge. Compared to competitors like RingCentral and Ooma, Broadvoice offers competitive pricing and a wider range of features, making it a compelling choice for businesses seeking a robust and cost-effective solution. However, some users note that Broadvoice's mobile app functionality could be improved. Overall, Broadvoice is well-suited for small to medium-sized businesses that prioritize reliability, call quality, and a comprehensive feature set to enhance their communication capabilities. Its scalability allows it to grow alongside businesses, making it a valuable long-term investment.