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net2phone vs Toky

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Our analysts compared net2phone vs Toky based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
net2phone Software Tool
Toky Software Tool
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Product Basics

Net2Phone is a business phone and PBX system that enables unified communications for enterprises. Based in the cloud, it provides unlimited calling, instant messaging, call parking, ring groups, advanced call routing and much more. Its offering for video conferencing, Huddle, empowers users to create fully secure, password-protected meetings with easy guest access. Integrating with Google Calendar and Microsoft Outlook, Huddle is available in more than 30 languages. Team members can share screens, dial in, have public and private chats, raise their hands and share Youtube videos in conferences.

It integrates with Salesforce, Slack and Zoho CRM, enabling seamless click-to-call action and running call activity reports from within the application for greater insight. Connecting to Microsoft Teams, it provides direct routing, call recording, WebRTC calling and phone service backup. Five9 Cloud Contact Center improves customer support and outreach while maximizing efficiency through call trend analysis and performance management. It provides unlimited calling to more than 40 countries. U.S.-based support is available 24/7.
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Toky is a cloud-based phone system that consolidates data, personalizing customer service by automatically synching interactions to customer records. It also provides virtual phone numbers in multiple countries, and integrates well with CRM and other tools.

Its other attributes include IVR phone trees, bulk SMS, reporting and analytics, speech-to-text, fax-to-email, call monitoring, a power dialer and more.
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$18.99/User, Monthly
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$25/Agent, Monthly
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Windows
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Linux
Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Cost Efficiency: By leveraging VoIP technology, net2phone significantly reduces telecommunication costs, eliminating the need for traditional phone lines and reducing long-distance charges.
  • Scalability: Easily scales to accommodate business growth, allowing for the addition of lines or features without the need for extensive infrastructure changes, making it ideal for both small startups and large enterprises.
  • Global Reach: Offers international calling capabilities at competitive rates, enabling businesses to maintain global communication without the burden of excessive costs.
  • Unified Communications: Integrates various communication tools such as voice, video conferencing, and messaging into a single platform, streamlining internal and external communication processes.
  • Flexibility: Supports remote work by allowing employees to connect from anywhere in the world with an internet connection, ensuring business continuity and employee productivity.
  • Enhanced Customer Experience: Features like auto-attendant, call routing, and voicemail-to-email improve customer interaction by ensuring calls are handled efficiently and professionally.
  • Reliability: Offers robust disaster recovery and redundancy capabilities, minimizing downtime and ensuring that communication lines remain open even in the event of an outage.
  • Easy Integration: Seamlessly integrates with popular CRM and business tools, enhancing workflow automation and providing richer customer insights.
  • Advanced Features: Comes equipped with advanced functionalities such as call analytics and reporting, giving businesses valuable insights into call patterns and helping optimize communication strategies.
  • Professional Image: Provides businesses with a professional communication setup, including custom greetings and music on hold, enhancing the company's image and customer perception.
  • Security: Implements strong security measures, including encryption and secure connections, to protect sensitive business communications from interception and fraud.
  • 24/7 Support: Offers round-the-clock customer support, ensuring that any issues are promptly addressed and resolved, minimizing potential disruptions to business operations.
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  • Offer Continuous Support: Ensure consistent, quality customer experiences with tools that screen, route and monitor calls. Reduce the occurrence of dropped or missed calls. Remote access and call forwarding allow working on the go. 
  • Improve Efficiency: Automate repetitive tasks with power dialers, voicemail drop and bulk messaging, so agents can be more attentive to customers and complex tasks.
  • Scale Easily: Adjust service according to current and future business needs. Access the system through a built-in cloud from desktops, laptops, mobile phones and tablets anywhere in the world. Build custom IVR menus based on rank, location and experience, and add or remove agents as the team evolves. 
  • Personalize Service: Automatically route customers to the most appropriate agents and departments for their queries.
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  • Call Blocking: Control, add, and manage blocked numbers. Block unwanted callers by country code, area code, toll-free or a specific number. Use the 'Blocked Caller' section to add a number to the list. View banned numbers in the call history and choose to accept, reject or reject and block as needed.
  • Mobile App: Make and receive calls and access voicemails to follow-up with needs leads more effectively. Dial extension-to-extension and transfer calls to individuals and departments. Remotely manage and control the portal. Increase accessibility, build brand loyalty and provide quick responses to customer queries.
  • Google Chrome Extension: Make calls directly from the browser by downloading Google Chrome Extension without extra expenditure or additional hardware. Dial any number using the dial-pad on the toolbar and access the call history without the hassle of leaving the page. Click and listen to voicemails from the chrome extensions. Make calls from a computer and use the desk phone without having to dial a phone number.
  • International Calling: Access worldwide, unlimited plans to the U.S., Canada and 40 other countries across the globe. Enjoy a 95% first call resolution facility and international local support in Canada, Brazil, Argentina and Hong Kong. Use PoPs (Point of Presence), an artificial point between communications that allows users to receive a dial tone in almost every country.
  • Web Calling: Call directly from the desktop or log in to the portal and place a call without using hardware. Access performance-based data to analyze the trends and optimize efficiency. Make unlimited international calls, seamlessly transfer and place a customer on hold with the click of a button.
  • Enhanced On-Hold Options: Listen to exclusive sales, promotions, special events or any other critical business-related announcements while on hold. Entertain customers by playing the company jingle, playing any desired music or choosing from the software's default music.
  • Salesforce Integration: Make and receive calls within Salesforce, automatically integrate the call records of inbound callers and obtain helpful metrics. Layout call center directories with directory numbers and updated number search. View important role-based specifics by customizing individual profiles and softphones.
  • Zoho Integration: Track comprehensive customer information and automatically pass it through to the lead or account record. Make and answer inbound calls with a single click on the interface. Enable a 'call pop' notification with all the required information when a customer calls. Add email notifications, field updates and reminders, supplementing the follow-up process with customers. Record vital information after each call, including time duration, call time, the call type and more.
  • Messaging: Send and receive text messages using the business phone number. Enable live customer conversations using the mobile app or website. Route messages to a required individual, department, team or an entire company. Download and listen to voice messages within the portal at any point and receive voicemail transcriptions on the email. Access the Cloud PBX dashboard anywhere using either an iOS or Android mobile app.
  • Call Recording: Boost customer satisfaction, ensuring all essential details are retrieved and saved from every call. Use call recordings to enhance the understanding of employees and for training purposes. Resolve customer disputes and avoid any possible legal situations arising. Improve product or company performance with the customer feedback at hand.
  • Company Directory: Get connected to the right team member by simply knowing the individual's name and without any knowledge regarding different extensions. Facilitate and speed up customer care, making the entire process efficient for customers. Allow customers to connect with the right person by adding the company directory option to the welcome menus. Access the directory by default in the account and control the choice depending on convenience.
  • Live Chat: Access quick and efficient on-demand support directly on the website. Answer customer queries irrespective of location using the mobile app. Increase the chances of customer acquisition and retention by quickly responding to a lead. Build brand loyalty, improve the company's quality and attain success in the long run.
  • Receptionist Console: Manage large volumes of inbound and outbound calls and optimize overall workflow. Promptly answer and transfer customer calls. Streamline contact searches and easily find a contact, using a few clicks. Transfer calls in one click to the correct member, department, team or ring group. Announce the call before transferring to the recipient.
  • Analysis Accessibility: Access company calls and monitor factors of every call. Track patterns related to inbound, outbound and missed calls. Identify high and low call volume periods to make the necessary amendments. Track performance data on the dashboard and make company decisions based on the information received. Gain real-time insights into special teams, departments, ring groups and more.
  • Call Queues: Remain organized even during high-volume call periods. Allow callers to wait in the order they called, enabling streamlined assistance. Acknowledge every caller without answering their queries instantly, increasing the chances of them remaining on hold. Utilize the waiting time to promote sales, specials or events.
  • Fax: Send and receive faxes using a computer rather than spending money on a line. Enable encrypted inbound and outbound fax options, granting further protection and security by concealing personal information. Send faxes on the go. Use an already existing fax machine with an ATA device.
  • Ring Groups: Devise a customized call flow by routing calls to a specific team, welcome menu or department. Create multi-dimensional company layers and manage settings, enabling all assigned devices to ring simultaneously or sequentially. Customize office hour settings, build a holiday schedule and update hours of operation. Send messages to a ring group, allowing everyone to view it at the same time.
  • Enhanced Voicemail: Convert voicemails to text and send them to email, saving time and improving accessibility. Receive the audio files of voicemails via email. Save all messages to the portal and easily download them whenever required.
  • Zapier Integration: Create seamless workflows, increasing efficiency and automation. Instantly connect the account with over 3,000 applications and automate tasks. Link web apps with a few clicks and easily share data. Send information between apps using workflows named Zaps. Customize faster, tailor-made processes without using any code.
  • Slack Integration:: Make calling easy by not switching apps or tabs. Reduce the time wasted on hunting a team member down through the company directory and search within Slack instead. Launch Huddle to initiate easier collaboration and allow screen-sharing. Set notifications and don't miss out on an important call or message. Enable the caller ID option, manage voicemail and easily track missed calls.
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  • International Phone Number: Establish virtual phone numbers in more than 60 countries to localize support for international customers. 
  • Phone Trees: Allow customers to connect directly with the most appropriate agent using interactive voice response. 
  • Simultaneous Calls: Eliminate the chances of missing leads by receiving calls from multiple customers simultaneously, depending upon the number of available agents. 
  • Greetings in Multiple Languages: Boost customer satisfaction and engagement with pre-recorded, customized greetings and messages in several languages. 
  • Call History: Access records of all interactions between agents and customers, including missed calls and voicemails, on a single dashboard. 
  • Call Filters: Set business hours and agent availability. Filter inbound calls to serve callers from specific countries. 
  • On Hold Functions: Put a call on hold to consult with other agents and find the best answers to customer queries. 
  • Call Transfer: Transfer calls to the appropriate agent or department to serve customer-specific needs. 
  • Voicemail: Reduce the chances of missed leads by allowing customers to leave voicemail messages. 
  • Integration: Connect the product with business CRM, website, business apps and phone systems for a seamless workflow. 
  • Reports: Access real-time reports on dashboards and collect relevant metrics. 
  • Speech to Text: Use an audio-to-text converter to transcribe recordings and get transcripts through email or a CRM system. 
  • Site Call Button: Allow customers to call from the website through an embedded call button. 
  • Fax to Email: Get customer faxes as PDF files automatically on email. 
  • Call Recording: Reduce the chances of losing critical information mentioned during inbound and outbound calls. Refer back to recordings as needed for business or training purposes. 
  • Power Dialer: Automate phone calls and efficiently call through a set list of phone numbers. Talk to more clients in less time and convert customers into leads.
  • Voicemail Drop: Send pre-recorded voicemail messages to client voicemail boxes, eliminating the need to reiterate. 
  • Call Monitoring: Monitor agents' calls in real time and evaluate quality of service. Use whisper features to train agents during calls or help them while interacting with customers on complex issues.
  • Notes and Tags: Add notes and tags to calls to group them and analyze business support and sales processes. 
  • Configuration: Remove or add users in a few simple clicks. 
  • Agent Groups: Create teams, invite additional agents to the groups and make them responsible for handling specific calls. 
  • System Roles: Restrict users from accessing sensitive data with differentiated admin and user roles.
  • Messaging: Send messages in bulk through Google Sheets, WhatsApp and other platforms via dashboards.
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Product Ranking

#39

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#52

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User Sentiment Summary

Great User Sentiment 28 reviews
Great User Sentiment 227 reviews
84%
of users recommend this product

net2phone has a 'great' User Satisfaction Rating of 84% when considering 28 user reviews from 4 recognized software review sites.

85%
of users recommend this product

Toky has a 'great' User Satisfaction Rating of 85% when considering 227 user reviews from 3 recognized software review sites.

4.1 (7)
3.7 (28)
4.24 (14)
4.28 (103)
4.0 (1)
4.4 (96)
4.3 (6)
n/a

Synopsis of User Ratings and Reviews

Feature-Rich: Users frequently mention the extensive features offered by net2phone, including call recording, voicemail to email, and virtual fax. The platform also provides advanced call routing options and integrations with popular CRM systems.
Cost-Effective: net2phone's pricing structure is often praised for its affordability, especially for small and medium-sized businesses. The company offers various plans with predictable monthly costs, eliminating surprise fees.
Scalability: Businesses appreciate the ability to easily scale their phone system as their needs evolve. net2phone allows users to add or remove lines and features without significant hardware investments or complex configurations.
Mobile App: The net2phone mobile app receives positive feedback for its user-friendly interface and functionality. It enables users to make and receive calls, manage voicemail, and access other features from their smartphones.
Customer Support: Users generally report satisfaction with net2phone's customer support, citing responsiveness and helpfulness in resolving issues.
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Effortless Setup: Users praise Toky for its user-friendly interface and straightforward setup process, allowing them to get their business phone system up and running quickly without technical headaches.
Cost-Effective Solution: Many users appreciate Toky's affordability, especially its transparent pricing plans that eliminate hidden fees, making it a budget-friendly choice for businesses of all sizes.
Feature-Rich Platform: Toky is lauded for its comprehensive suite of features, including call recording, call forwarding, and voicemail transcription, empowering businesses to manage their communications effectively.
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Call Quality Issues: Several users have reported problems with dropped calls, static, and poor audio quality, particularly in areas with less-than-ideal network coverage. This can be disruptive to business communications and lead to frustration for both employees and clients.
Customer Service Challenges: Getting timely and effective support from net2phone's customer service team has been a recurring concern among users. Lengthy wait times and difficulty reaching knowledgeable representatives can exacerbate technical issues and hinder problem resolution.
Limited Feature Set: Compared to some competitors, net2phone's features might not be as extensive, potentially lacking certain advanced functionalities that businesses with complex communication needs may require. This could limit flexibility and hinder efficiency for certain users.
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Limited Integrations: Users express frustration over Toky's limited third-party integrations, particularly with popular CRM and helpdesk solutions. This lack of integration makes it difficult to streamline workflows and consolidate customer data.
Occasional Call Quality Issues: Some users report experiencing occasional call quality issues, such as dropped calls, jitter, and latency. These issues can be disruptive to business operations and negatively impact customer experience.
Mobile App Functionality: Users find the mobile app functionality to be somewhat limited compared to desktop versions. Certain features, such as call transfer and advanced call handling options, are either missing or less intuitive on the mobile app.
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Users rave about its affordability and scalability, making it a winner for growing companies. The platform boasts a comprehensive suite of features, including call forwarding, voicemail, call recording, video conferencing, and a company directory, all accessible through an intuitive portal. Plus, net2phone plays well with others, integrating seamlessly with popular CRM and helpdesk software. Some users, however, have reported occasional reliability hiccups and bumps in the customer service road. So, who's dialing in the right number with net2phone? It's a perfect fit for small to medium-sized businesses seeking a cost-effective, feature-rich, and scalable phone system without the hassle of managing hardware. If your business values flexibility and remote work capabilities, net2phone's cloud-based approach is a major plus. However, if rock-solid reliability and top-tier customer support are your top priorities, you might want to explore other options or carefully evaluate net2phone's service level agreements and support plans.

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User reviews from the past year suggest Toky is a bit of a mixed bag. While many appreciate its affordability and ease of use, particularly for small businesses dipping their toes into the world of VoIP, some have found its feature set a bit lacking compared to more established players like RingCentral or Dialpad. For example, users praise Toky's simple call forwarding and voicemail features, finding them intuitive and reliable. However, more advanced features like call analytics or CRM integrations seem to be where Toky falls short, leaving some users wanting more. Essentially, Toky seems best suited for small businesses or startups that prioritize simplicity and affordability over a vast array of features. If you're a larger company with complex communication needs, you might find yourself yearning for the robust functionality of Toky's more seasoned competitors.

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