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net2phone vs Global Call Forwarding

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Our analysts compared net2phone vs Global Call Forwarding based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
net2phone Software Tool
Global Call Forwarding Software Tool
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Product Basics

Net2Phone is a business phone and PBX system that enables unified communications for enterprises. Based in the cloud, it provides unlimited calling, instant messaging, call parking, ring groups, advanced call routing and much more. Its offering for video conferencing, Huddle, empowers users to create fully secure, password-protected meetings with easy guest access. Integrating with Google Calendar and Microsoft Outlook, Huddle is available in more than 30 languages. Team members can share screens, dial in, have public and private chats, raise their hands and share Youtube videos in conferences.

It integrates with Salesforce, Slack and Zoho CRM, enabling seamless click-to-call action and running call activity reports from within the application for greater insight. Connecting to Microsoft Teams, it provides direct routing, call recording, WebRTC calling and phone service backup. Five9 Cloud Contact Center improves customer support and outreach while maximizing efficiency through call trend analysis and performance management. It provides unlimited calling to more than 40 countries. U.S.-based support is available 24/7.
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Global Call Forwarding offers a sophisticated software solution designed to manage tasks such as Business Phone services. This platform is particularly well-suited for businesses seeking to streamline their communication processes, enhance customer service, and maintain a professional image. The software provides a range of benefits, including seamless call forwarding, virtual phone numbers, and advanced call routing capabilities. Popular features include customizable voicemail, call recording, and real-time analytics, which help businesses monitor and optimize their communication strategies.

Users appreciate the platform's reliability and ease of use, often highlighting its intuitive interface and robust functionality. Compared to similar products, Global Call Forwarding stands out for its comprehensive feature set and exceptional customer support. Pricing varies based on factors such as the number of users and specific features required, with options for monthly or annual payments. For precise pricing details tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

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$18.99/User, Monthly
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Product Insights

  • Cost Efficiency: By leveraging VoIP technology, net2phone significantly reduces telecommunication costs, eliminating the need for traditional phone lines and reducing long-distance charges.
  • Scalability: Easily scales to accommodate business growth, allowing for the addition of lines or features without the need for extensive infrastructure changes, making it ideal for both small startups and large enterprises.
  • Global Reach: Offers international calling capabilities at competitive rates, enabling businesses to maintain global communication without the burden of excessive costs.
  • Unified Communications: Integrates various communication tools such as voice, video conferencing, and messaging into a single platform, streamlining internal and external communication processes.
  • Flexibility: Supports remote work by allowing employees to connect from anywhere in the world with an internet connection, ensuring business continuity and employee productivity.
  • Enhanced Customer Experience: Features like auto-attendant, call routing, and voicemail-to-email improve customer interaction by ensuring calls are handled efficiently and professionally.
  • Reliability: Offers robust disaster recovery and redundancy capabilities, minimizing downtime and ensuring that communication lines remain open even in the event of an outage.
  • Easy Integration: Seamlessly integrates with popular CRM and business tools, enhancing workflow automation and providing richer customer insights.
  • Advanced Features: Comes equipped with advanced functionalities such as call analytics and reporting, giving businesses valuable insights into call patterns and helping optimize communication strategies.
  • Professional Image: Provides businesses with a professional communication setup, including custom greetings and music on hold, enhancing the company's image and customer perception.
  • Security: Implements strong security measures, including encryption and secure connections, to protect sensitive business communications from interception and fraud.
  • 24/7 Support: Offers round-the-clock customer support, ensuring that any issues are promptly addressed and resolved, minimizing potential disruptions to business operations.
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  • Enhanced Customer Reach: Global Call Forwarding allows businesses to establish a local presence in multiple countries, making it easier for international customers to reach you without incurring high call charges.
  • Improved Customer Service: By routing calls to the appropriate department or representative, businesses can ensure that customer inquiries are handled promptly and efficiently, leading to higher satisfaction rates.
  • Cost Efficiency: Reducing the need for physical offices in multiple locations, Global Call Forwarding helps businesses save on overhead costs while maintaining a global presence.
  • Business Continuity: In the event of a local outage or disaster, calls can be redirected to other locations, ensuring that business operations remain uninterrupted.
  • Scalability: As your business grows, Global Call Forwarding can easily scale to accommodate increased call volumes and additional geographic locations without significant infrastructure changes.
  • Flexibility: Calls can be forwarded to various devices, including landlines, mobile phones, and VoIP systems, allowing employees to work from anywhere while staying connected.
  • Time Zone Management: By forwarding calls to different regions based on time zones, businesses can provide 24/7 customer support without requiring staff to work around the clock.
  • Professional Image: Having local phone numbers in multiple countries enhances your company's credibility and professionalism, making it more appealing to potential clients and partners.
  • Data Analytics: Detailed call logs and analytics provide insights into call patterns, helping businesses make informed decisions about staffing, marketing, and customer service strategies.
  • Compliance and Security: Global Call Forwarding services often include features that help businesses comply with local regulations and ensure that customer data is handled securely.
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  • Call Blocking: Control, add, and manage blocked numbers. Block unwanted callers by country code, area code, toll-free or a specific number. Use the 'Blocked Caller' section to add a number to the list. View banned numbers in the call history and choose to accept, reject or reject and block as needed.
  • Mobile App: Make and receive calls and access voicemails to follow-up with needs leads more effectively. Dial extension-to-extension and transfer calls to individuals and departments. Remotely manage and control the portal. Increase accessibility, build brand loyalty and provide quick responses to customer queries.
  • Google Chrome Extension: Make calls directly from the browser by downloading Google Chrome Extension without extra expenditure or additional hardware. Dial any number using the dial-pad on the toolbar and access the call history without the hassle of leaving the page. Click and listen to voicemails from the chrome extensions. Make calls from a computer and use the desk phone without having to dial a phone number.
  • International Calling: Access worldwide, unlimited plans to the U.S., Canada and 40 other countries across the globe. Enjoy a 95% first call resolution facility and international local support in Canada, Brazil, Argentina and Hong Kong. Use PoPs (Point of Presence), an artificial point between communications that allows users to receive a dial tone in almost every country.
  • Web Calling: Call directly from the desktop or log in to the portal and place a call without using hardware. Access performance-based data to analyze the trends and optimize efficiency. Make unlimited international calls, seamlessly transfer and place a customer on hold with the click of a button.
  • Enhanced On-Hold Options: Listen to exclusive sales, promotions, special events or any other critical business-related announcements while on hold. Entertain customers by playing the company jingle, playing any desired music or choosing from the software's default music.
  • Salesforce Integration: Make and receive calls within Salesforce, automatically integrate the call records of inbound callers and obtain helpful metrics. Layout call center directories with directory numbers and updated number search. View important role-based specifics by customizing individual profiles and softphones.
  • Zoho Integration: Track comprehensive customer information and automatically pass it through to the lead or account record. Make and answer inbound calls with a single click on the interface. Enable a 'call pop' notification with all the required information when a customer calls. Add email notifications, field updates and reminders, supplementing the follow-up process with customers. Record vital information after each call, including time duration, call time, the call type and more.
  • Messaging: Send and receive text messages using the business phone number. Enable live customer conversations using the mobile app or website. Route messages to a required individual, department, team or an entire company. Download and listen to voice messages within the portal at any point and receive voicemail transcriptions on the email. Access the Cloud PBX dashboard anywhere using either an iOS or Android mobile app.
  • Call Recording: Boost customer satisfaction, ensuring all essential details are retrieved and saved from every call. Use call recordings to enhance the understanding of employees and for training purposes. Resolve customer disputes and avoid any possible legal situations arising. Improve product or company performance with the customer feedback at hand.
  • Company Directory: Get connected to the right team member by simply knowing the individual's name and without any knowledge regarding different extensions. Facilitate and speed up customer care, making the entire process efficient for customers. Allow customers to connect with the right person by adding the company directory option to the welcome menus. Access the directory by default in the account and control the choice depending on convenience.
  • Live Chat: Access quick and efficient on-demand support directly on the website. Answer customer queries irrespective of location using the mobile app. Increase the chances of customer acquisition and retention by quickly responding to a lead. Build brand loyalty, improve the company's quality and attain success in the long run.
  • Receptionist Console: Manage large volumes of inbound and outbound calls and optimize overall workflow. Promptly answer and transfer customer calls. Streamline contact searches and easily find a contact, using a few clicks. Transfer calls in one click to the correct member, department, team or ring group. Announce the call before transferring to the recipient.
  • Analysis Accessibility: Access company calls and monitor factors of every call. Track patterns related to inbound, outbound and missed calls. Identify high and low call volume periods to make the necessary amendments. Track performance data on the dashboard and make company decisions based on the information received. Gain real-time insights into special teams, departments, ring groups and more.
  • Call Queues: Remain organized even during high-volume call periods. Allow callers to wait in the order they called, enabling streamlined assistance. Acknowledge every caller without answering their queries instantly, increasing the chances of them remaining on hold. Utilize the waiting time to promote sales, specials or events.
  • Fax: Send and receive faxes using a computer rather than spending money on a line. Enable encrypted inbound and outbound fax options, granting further protection and security by concealing personal information. Send faxes on the go. Use an already existing fax machine with an ATA device.
  • Ring Groups: Devise a customized call flow by routing calls to a specific team, welcome menu or department. Create multi-dimensional company layers and manage settings, enabling all assigned devices to ring simultaneously or sequentially. Customize office hour settings, build a holiday schedule and update hours of operation. Send messages to a ring group, allowing everyone to view it at the same time.
  • Enhanced Voicemail: Convert voicemails to text and send them to email, saving time and improving accessibility. Receive the audio files of voicemails via email. Save all messages to the portal and easily download them whenever required.
  • Zapier Integration: Create seamless workflows, increasing efficiency and automation. Instantly connect the account with over 3,000 applications and automate tasks. Link web apps with a few clicks and easily share data. Send information between apps using workflows named Zaps. Customize faster, tailor-made processes without using any code.
  • Slack Integration:: Make calling easy by not switching apps or tabs. Reduce the time wasted on hunting a team member down through the company directory and search within Slack instead. Launch Huddle to initiate easier collaboration and allow screen-sharing. Set notifications and don't miss out on an important call or message. Enable the caller ID option, manage voicemail and easily track missed calls.
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  • International Call Forwarding: Route calls from one country to another seamlessly, ensuring global connectivity for your business.
  • Local and Toll-Free Numbers: Choose from a wide range of local and toll-free numbers to establish a local presence in multiple regions.
  • Advanced IVR System: Implement an Interactive Voice Response system to efficiently manage and direct incoming calls based on caller input.
  • Call Recording: Record and store calls for quality assurance, training, and compliance purposes.
  • Time-of-Day Routing: Automatically route calls based on the time of day, ensuring calls are directed to the appropriate team or location.
  • Failover Forwarding: Set up backup numbers to ensure calls are never missed, even if the primary number is unavailable.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox, allowing for easy access and management.
  • Simultaneous Ringing: Ring multiple numbers at the same time, ensuring that calls are answered promptly by the first available team member.
  • Call Analytics: Access detailed call reports and analytics to monitor call performance and make data-driven decisions.
  • Customizable Greetings: Create personalized greetings and messages to enhance the caller experience and reinforce your brand.
  • Blacklisting: Block unwanted or spam calls by adding numbers to a blacklist, ensuring a more efficient call management system.
  • Mobile App: Manage your call forwarding settings and access features on the go with a user-friendly mobile application.
  • API Integration: Integrate Global Call Forwarding with your existing CRM and other business tools for a seamless workflow.
  • Multi-Language Support: Offer support in multiple languages to cater to a diverse customer base.
  • Call Whisper: Provide agents with a brief message before they answer a call, offering context and improving customer interactions.
  • Call Queuing: Place incoming calls in a queue when all agents are busy, ensuring callers are attended to in the order they called.
  • Number Porting: Easily transfer your existing phone numbers to Global Call Forwarding without any disruption to your service.
  • Custom Ringback Tones: Replace the standard ringback tone with a custom message or music to enhance the caller experience.
  • Call Transfer: Transfer calls to another number or extension seamlessly, ensuring smooth communication within your team.
  • Caller ID Customization: Display a specific caller ID for outgoing calls to maintain a consistent business identity.
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Product Ranking

#39

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Business Phone Systems

#79

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Business Phone Systems

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User Sentiment Summary

Great User Sentiment 28 reviews
Excellent User Sentiment 22 reviews
84%
of users recommend this product

net2phone has a 'great' User Satisfaction Rating of 84% when considering 28 user reviews from 4 recognized software review sites.

98%
of users recommend this product

Global Call Forwarding has a 'excellent' User Satisfaction Rating of 98% when considering 22 user reviews from 1 recognized software review sites.

4.1 (7)
n/a
4.24 (14)
4.91 (22)
4.0 (1)
n/a
4.3 (6)
n/a

Awards

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Global Call Forwarding stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Feature-Rich: Users frequently mention the extensive features offered by net2phone, including call recording, voicemail to email, and virtual fax. The platform also provides advanced call routing options and integrations with popular CRM systems.
Cost-Effective: net2phone's pricing structure is often praised for its affordability, especially for small and medium-sized businesses. The company offers various plans with predictable monthly costs, eliminating surprise fees.
Scalability: Businesses appreciate the ability to easily scale their phone system as their needs evolve. net2phone allows users to add or remove lines and features without significant hardware investments or complex configurations.
Mobile App: The net2phone mobile app receives positive feedback for its user-friendly interface and functionality. It enables users to make and receive calls, manage voicemail, and access other features from their smartphones.
Customer Support: Users generally report satisfaction with net2phone's customer support, citing responsiveness and helpfulness in resolving issues.
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Reliable Service: Global Call Forwarding is praised for its dependable service with minimal downtime, ensuring business continuity.
User-Friendly Interface: The platform is designed for ease of use, allowing businesses to manage their calls and settings without technical difficulties.
Excellent Customer Support: Users consistently report positive experiences with Global Call Forwarding's customer support team, citing responsiveness and helpfulness.
Comprehensive Features: Global Call Forwarding offers a wide array of features, including international call forwarding, virtual phone numbers, and advanced call routing, catering to diverse business needs.
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Call Quality Issues: Several users have reported problems with dropped calls, static, and poor audio quality, particularly in areas with less-than-ideal network coverage. This can be disruptive to business communications and lead to frustration for both employees and clients.
Customer Service Challenges: Getting timely and effective support from net2phone's customer service team has been a recurring concern among users. Lengthy wait times and difficulty reaching knowledgeable representatives can exacerbate technical issues and hinder problem resolution.
Limited Feature Set: Compared to some competitors, net2phone's features might not be as extensive, potentially lacking certain advanced functionalities that businesses with complex communication needs may require. This could limit flexibility and hinder efficiency for certain users.
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Setup Complexity: While generally praised for ease of use, some users have reported occasional difficulties with the initial setup process of their phone system.
Pricing Transparency: A few users have expressed concerns regarding the clarity of pricing, particularly concerning potential hidden fees or billing complexities.
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Users rave about its affordability and scalability, making it a winner for growing companies. The platform boasts a comprehensive suite of features, including call forwarding, voicemail, call recording, video conferencing, and a company directory, all accessible through an intuitive portal. Plus, net2phone plays well with others, integrating seamlessly with popular CRM and helpdesk software. Some users, however, have reported occasional reliability hiccups and bumps in the customer service road. So, who's dialing in the right number with net2phone? It's a perfect fit for small to medium-sized businesses seeking a cost-effective, feature-rich, and scalable phone system without the hassle of managing hardware. If your business values flexibility and remote work capabilities, net2phone's cloud-based approach is a major plus. However, if rock-solid reliability and top-tier customer support are your top priorities, you might want to explore other options or carefully evaluate net2phone's service level agreements and support plans.

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Is Global Call Forwarding all it's cracked up to be? User reviews from the past year indicate that Global Call Forwarding is a reliable and user-friendly business phone service, particularly praised for its call forwarding functionality, competitive pricing, and responsive customer support. Users particularly appreciate the platform's intuitive design, which allows for easy setup and management of international phone numbers with just a few clicks, a feature frequently highlighted for its convenience, especially by businesses operating in multiple countries. Some users mentioned the smooth porting process, praising the helpfulness of the support team. While Global Call Forwarding generally receives positive feedback, a few users expressed that while the service is good, it might not be the most cost-effective solution for all businesses, suggesting that pricing could be a potential drawback for some. Overall, Global Call Forwarding appears to be a strong contender in the business phone services market, particularly for businesses seeking reliable international call forwarding, a user-friendly interface, and excellent customer support.

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