MightyCall vs LoopUp

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Our analysts compared MightyCall vs LoopUp based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

MightyCall Software Tool

Product Basics

MightyCall is a VoIP and PBX services provider for small businesses built from the ground up to integrate with CRM systems. Available on browser, desktop and mobile, it enables seamless call flows with custom greeting, auto-attendant, interactive voice response, call forwarding, call recording, unlimited text messaging and call back requests. With unlimited user extensions at no extra cost, businesses can ensure that customer calls are routed to the appropriate departments in no time. Team members can configure availability status to indicate time off and set up call routing to stay connected after business hours if necessary. Team managers can access performance reports on all calls, voicemails, average speed of response and more from the admin dashboard.

It connects customers to the agent of their choice by offering name input and dialing through IVR. It transcribes voicemails to text and sends them to the agents’ emails, with links to the voicemail recordings. It screens calls through caller ID, with the option to add unwanted phone numbers to a blacklist. In addition to five toll-free numbers per account, local numbers and vanity numbers are also available. It integrates with Whatsapp Business, Facebook and Twitter. Through Zapier, it connects to CRM, Slack, Google Sheets and Gmail. The vendor offers a seven-day free trial.
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LoopUp is a sophisticated software solution designed to streamline communication and collaboration for businesses, with a strong emphasis on managing tasks like Business Phone. It's particularly well-suited for medium to large enterprises that require reliable, high-quality communication tools to support their daily operations. One of the key benefits of LoopUp is its ability to enhance audio quality and reduce background noise during calls, which is crucial for maintaining professionalism and clarity in business communications. Among its popular features are easy conference call setups, call recording, and seamless integration with existing business tools, which collectively improve productivity and user experience. When compared to similar products, users often highlight LoopUp's intuitive interface and exceptional call quality as standout advantages. Pricing considerations for LoopUp typically involve a range based on the number of users and the specific features needed, with payment options that can accommodate monthly or annual billing cycles, making it a flexible solution for businesses looking to manage their communication needs efficiently.

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$15/User, Monthly
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$22 Monthly
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Tailored to your specific needs
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Chromebook
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Cloud
On-Premise
Mobile
Cloud
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Professional Image: MightyCall helps businesses project a polished and professional image with a dedicated business phone number, custom greetings, and an IVR system that directs callers efficiently.
  • Improved Customer Satisfaction: By ensuring calls are routed to the right person or department without lengthy hold times, MightyCall enhances the overall customer experience, leading to higher satisfaction and loyalty.
  • Increased Accessibility: With features like voicemail-to-email and the ability to make and receive calls from any device, MightyCall ensures that businesses are accessible to their clients anytime, anywhere.
  • Streamlined Communication: MightyCall consolidates all communication channels—calls, texts, emails, and social media interactions—into a single dashboard, making it easier for teams to manage and respond to customer inquiries.
  • Scalability: As businesses grow, MightyCall can easily scale up to accommodate more users, phone numbers, and advanced features without the need for significant infrastructure investments.
  • Cost Efficiency: By offering a cloud-based solution with a flat monthly fee, MightyCall eliminates the need for expensive traditional phone systems and reduces overall communication costs.
  • Enhanced Team Collaboration: MightyCall’s task assignment and call routing features enable teams to collaborate more effectively, ensuring that customer inquiries are handled by the most qualified person.
  • Insightful Analytics: With detailed call reports and analytics, businesses can gain insights into call volumes, peak calling times, and team performance, enabling data-driven decisions to improve operations.
  • Flexibility and Customization: MightyCall offers a high degree of customization, allowing businesses to set up their phone system in a way that best suits their operational needs and customer service strategies.
  • Reliability and Security: As a cloud-based service, MightyCall provides reliable uptime for businesses, along with secure communications to protect sensitive information.
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  • Simplify Use: Eliminate hassles like being unaware of who’s on the call, background noise and issues related to sharing screens. Receive alerts when a guest enters the meeting. 
  • Improve Accessibility: Schedule and fully manage meetings from a mobile device. Reduce dependability on laptops and computers, and join discussions with a single click. Stay connected with colleagues and clients regardless of location. 
  • Boost Audio Reliability: Receive calls for meetings over the tier-1 network instead of public internet for a high-quality audio experience. 
  • Increase Security: Keep track of who is in the meeting, and remove unwanted participants. Ensure data encryption. 
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  • Toll-Free and Local Numbers: Separate business life from personal life and keep a tab on all projects. Quickly set up a virtual presence in locations where there’s no office. Provide business numbers to employees who don’t work from an office space.
  • Caller ID and CNAM: Ensure that every call highlights the business name, making customers aware of the company contacting them. Sort business calls and personal calls, reducing the heavy workload and avoiding possible confusion. Enable CNAM to inform people that the caller is a trusted company and not a random person. Reduce the awkwardness caused by starting a business call without a heads up.
  • Custom Greeting: Select from various custom greetings and customize them to the type of caller and the time of the day. Set up a professional menu to improve efficiency. Choose a music tone for callers on hold when company phones are busy.
  • After-Hours Call Routing: Handle calls differently for business and non-business numbers. Implement various plans for after-hours, such as IVR (auto-attendant) menus, call forwarding to employees and other greeting messages. Give customers information regarding working hours, receive requests via voicemail and forward calls to someone in charge when urgent support is needed.
  • Call Screening: Disengage with spam callers or someone who is repeatedly calling. Salvage a call by sending it to voicemail and set the availability status to “do not disturb.” Avoid rushing and getting overwhelmed by untimely calls. Set business hours, manage which device receives calls and organize VIP and block lists.
  • Auto Receptionist: Provide call management 24/7. Increase business productivity with an automated reception system. Ensure less waiting time and route all calls efficiently rather than delaying or hanging up. Eliminate human error, deliver the necessary information and employ customized greetings.
  • Call Forwarding: Redirect a call received on the virtual phone system to a physical number, including a mobile device, landline, VoIP number or voicemail. Minimize customer wait time by using the simultaneous option or push as many calls as possible to the most effective employees using the sequential option.
  • Webphone: Make and receive calls straight from an internet browser. Use the webphone to communicate via a business number with customers, reducing time spent on the phone. Initiate conference calls, easily communicate with employees and forward calls.
  • Mobile Phone: Access business voicemail, texting and calls. Place calls via the business number using the cell phone. Receive notifications regarding events, access recordings and text of voicemail and listen to call recordings. Add and edit contacts in the business contact book.
  • Softphones: Enable VoIP telephone calls on computing devices. Customize options and operate the system without keeping a browser window open.
  • Desk Phones: Manage calls and other features better, such as transfers and call queues. Use a computer and phone for other functions rather than multitasking on a single screen. 
  • Texts: Send and receive texts on both the mobile app and the desktop. Use text messaging on a phone number or a toll-free number.
  • User Extensions: Save the customer’s time and get them to meet the required person faster. Improve a company’s internal communication and enable cheaper communication for remote employees. Select one option from call algorithms, including simultaneous, round-robin, sequential or freest first, for when a customer enters a group extension.
  • Call Queues: Save phone calls instead of losing them. Reduce the number of missed calls due to a busy signal and comprehensively better customer service. Ensure low wait time for customers. Customize hold music and add greetings and messages. Set a time for which calls stay in a queue before bouncing to voicemail, ensuring customers don’t wait endlessly.
  • Conference Calls: Conduct collective talks with partners or remote employees from different locations. Efficiently address client issues by adding technicians or accountants to the call. Organize a call within seconds, record calls for reviewing and participate in a conference call using various devices.
  • Consultative Calls: Place a call on hold to ask a colleague for help without hanging up. Resolve customer queries and double-check the information.
  • Dial-By-Name: Make it easier for callers to find employees. Set up a complete directory of all employees and add the required extensions. Use the auto attendant to facilitate calls instead of staff. Organize the search by first or last name, whichever is more convenient for callers.
  • Business Contact Book: Stay updated with the comment section. Keep on top of customer integrations with note-keeping and synchronized contact lists. Import and export contacts hassle-free. Save contacts in the mobile app from the call history, eliminating the time spent on creating new profiles from scratch.
  • The Journal: View the entire communication history with customers at a glance. Access call recordings, voicemails and voicemail transcripts. Add any contact to the Contact Book or block it directly from the journal.
  • Enhanced Voicemail: Allow the auto-attendant to route a call to voicemail in case an employee is busy. Enable all calls after business hours to go directly into voicemail after informing the customers of the company’s work hours. Automatically add pending voicemails to the activity queue, ensuring none get missed. Access details, such as call duration, time of call, audio and transcription through visual voicemail.
  • Zapier Integration: Automate thousands of tasks by acting as a middleman and allow vital information to be transferred between platforms. Stay in control of business communications 24/7, manage employees, access client information and follow up on calls.
  • Visual Call Flow Configuration: Stay on top of call forwarding and call routing rules. Customize greetings and record personalized messages for clients to hear. Allow calls 24/7 or choose to receive them only during business hours. Choose additional options to increase the number of calls received and converted by team members.
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  • Global Provider: Access a cloud PSTN replacement in several countries. Integrate with a local carrier, ensuring consistent execution. 
  • Premium Voice Quality: Interconnect with regional carriers. Access high-quality routing worldwide. Enable a private voice network operating over a global IP. 
  • Integration: Use direct-routing-as-a-service to integrate easily with cloud-based contact centers. Expand customized integrations wherever possible. Integrate with multiple third-party applications and increase the efficiency of remote meetings. 
  • Screen Sharing: Access screen sharing with a single click during meetings. Eliminate time guests spend downloading the application. View screen sharing on any device or browser. 
  • Expert Design and Deployment: Let a team of voice experts compose and employ consistent global solutions. 
  • Remote Meetings: Send meeting invites from Outlook, the web or the mobile app. Get a notification about when the first guest joins. Add missing guests, mute background noise and discover who is talking during the meeting. View the video call on any device without downloading the app. 
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Product Ranking

#33

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Business Phone Systems

#44

among all
Business Phone Systems

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User Sentiment Summary

Good User Sentiment 207 reviews
Excellent User Sentiment 341 reviews
77%
of users recommend this product

MightyCall has a 'good' User Satisfaction Rating of 77% when considering 207 user reviews from 4 recognized software review sites.

91%
of users recommend this product

LoopUp has a 'excellent' User Satisfaction Rating of 91% when considering 341 user reviews from 5 recognized software review sites.

4.5 (14)
n/a
4.1 (19)
4.2 (11)
3.81 (92)
4.58 (118)
3.7 (82)
4.6 (117)
n/a
4.5 (93)
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4.5 (2)

Awards

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LoopUp stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Simple Setup: MightyCall is known for its straightforward setup process, allowing users to get started quickly without needing extensive technical expertise.
Mobile App: The MightyCall mobile app receives positive feedback for its user-friendly interface and comprehensive features, enabling users to manage calls, texts, and voicemails conveniently from their smartphones.
Integrations: MightyCall offers integrations with popular CRM and business tools, such as HubSpot and Salesforce, which can streamline workflows and enhance productivity for businesses.
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Effortless Communication: Users praise LoopUp for its intuitive interface, making it easy to initiate and join calls without technical hiccups. This simplicity is especially valuable for businesses that prioritize efficient communication.
Crystal-Clear Audio: Many users highlight LoopUp's exceptional audio quality, noting the absence of background noise or dropped calls. This reliability is crucial for businesses that rely on clear communication for important discussions and decision-making.
Seamless Screen Sharing: LoopUp's screen sharing feature receives positive feedback for its user-friendliness and reliability. Users appreciate the ability to share presentations or documents without encountering technical difficulties, facilitating collaborative work and efficient information sharing.
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Limited Integrations: MightyCall's integrations with popular CRM and helpdesk platforms are limited, potentially hindering workflow efficiency for businesses reliant on such tools.
Mobile App Issues: Users have reported occasional problems with the MightyCall mobile app, including call quality issues and dropped calls, which can impact communication reliability.
Customer Support Challenges: Some users have expressed concerns about the responsiveness and effectiveness of MightyCall's customer support, particularly regarding timely issue resolution.
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Limited Functionality: LoopUp lacks essential features found in other business phone systems, such as call recording, voicemail transcription, and integrations with popular CRM platforms. This can hinder productivity and efficiency for businesses that rely on these features.
Audio Quality Issues: Some users report experiencing inconsistent audio quality, including dropped calls, static, and echo. This can be frustrating and disruptive during important business calls.
Mobile App Limitations: The LoopUp mobile app has limited functionality compared to the desktop version, making it less convenient for users who are frequently on the go.
Pricing: LoopUp's pricing structure can be complex and may not be suitable for all businesses, especially smaller ones with limited budgets.
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MightyCall has been making waves in the business phone software scene, but is it all it's cracked up to be? Let's dive into what users have been saying over the past year. MightyCall users rave about its user-friendly interface and straightforward setup, making it a breeze for even the least tech-savvy folks to get up and running. The mobile app is a major hit, allowing users to stay connected and manage calls on the go. Plus, MightyCall's competitive pricing and flexible plans make it a budget-friendly option for small businesses and startups. However, some users have noted that customer support can be a bit slow at times, and the call quality isn't always crystal clear. But what truly sets MightyCall apart is its focus on small business needs. Features like auto-attendants, call recording, and voicemail transcription give small businesses a professional edge without breaking the bank. Plus, integrations with popular CRM and helpdesk software make it a seamless addition to any existing workflow. So, who is MightyCall perfect for? If you're a small business or solopreneur looking for an affordable, easy-to-use phone system with essential features, MightyCall might just be your knight in shining armor. However, if top-notch customer support and flawless call quality are your top priorities, you might want to explore other options. Remember, the world of business communication is constantly evolving, so it's always a good idea to check for the latest updates and user reviews before making a decision.

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User reviews from the last year suggest LoopUp is a bit of a mixed bag. Some users rave about its intuitive interface and seamless integration with existing workflows, making it a breeze to manage tasks like Business Phone. They highlight its ability to streamline communication and boost efficiency, particularly for teams that heavily rely on phone calls. For example, users praise the "click-to-call" feature and the ease of setting up conference calls, saving valuable time and minimizing hassle. However, other users express frustration with occasional glitches and limitations in functionality. Some find the mobile app clunky and report difficulty accessing certain features. Others wish for more robust reporting and analytics capabilities to gain deeper insights into team performance. Despite these drawbacks, many users appreciate LoopUp's responsive customer support and commitment to ongoing improvements. Ultimately, LoopUp seems best suited for small to medium-sized businesses that prioritize ease of use and seamless communication over advanced features and in-depth analytics. Its intuitive design and focus on core functionalities make it a good fit for teams looking to simplify their workflow and enhance collaboration without a steep learning curve.

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