Highfive vs GoToConnect

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Our analysts compared Highfive vs GoToConnect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Highfive Software Tool

Product Basics

Highfive is a cloud-based solution that simplifies business collaboration. It offers audio and video conferencing, screen sharing and web conferencing. It helps companies carry out meetings effectively and is accessible via laptops, tablets and other devices. Enables automatic updating, eliminating the need to worry about getting outdated. It’s easy to use, configure and affordable for any business size.
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GoToConnect (formerly Jive) is a cloud-based phone and virtual meeting solution that provides calling, chat and texting for web and desktop. In addition to on-demand webinars for brand marketing or training, it provides live video conferencing in HD with up to 250 participants, including screen sharing, collaboration, breakout rooms and participation analytics. With security functions such as call encryption and identity management, it adheres to universal security compliance regulations including SOC Type II and GDPR.

The vendor provides native apps for iOS and Android devices to stay connected on the go. Pricing is per user and varies by tier.
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$199 Monthly
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$20/User, Monthly
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Windows
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Cloud
On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
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Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Simplify Dial-In: Don’t waste time filling in meeting codes and passwords. Start meetings by typing the name. Add a meeting link to calendar invites and join conferences via the mobile app. Invite potential participants via URL or email. 
  • Reduce Costs: Eliminate the need to purchase and install special devices like microphones and headsets. Enable high-quality video cameras. Access HD sound and video. 
  • Strengthen Security: Implement domain-based security to ensure employees start calls. Receive prompts to allow attendees to enter the meeting. Verify attendees and enable screen sharing without cables. 
  • Save Time: Quickly set up and use it within minutes. Integrate with several popular business applications without upgrading the system. 
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  • Simplified Collaboration: GoToConnect streamlines communication by combining phone, video conferencing, and messaging into one platform, eliminating the need to juggle multiple applications. This fosters a more cohesive and efficient collaboration experience for teams.
  • Enhanced Mobility: The platform's mobile app empowers your workforce to stay connected and productive from anywhere with an internet connection. Employees can make and receive calls, join meetings, and send messages just as they would from their office desks.
  • Scalability and Flexibility: GoToConnect effortlessly adapts to your business's evolving needs. Whether you're expanding your team or exploring new markets, the platform's flexible plans and features allow you to scale your communication system accordingly.
  • Cost Savings: By consolidating communication tools into one platform, GoToConnect can potentially reduce your overall communication expenses. Additionally, features like call routing and auto attendants can optimize call handling and minimize wasted time.
  • Improved Customer Experience: GoToConnect's features, such as call routing, voicemail transcription, and call analytics, enable businesses to provide a more responsive and personalized customer experience. This can lead to increased customer satisfaction and loyalty.
  • Enhanced Productivity: GoToConnect's unified communication features can significantly boost employee productivity. Features like presence indicators, instant messaging, and video conferencing facilitate quicker decision-making and problem-solving.
  • Streamlined Administration: The platform's centralized administration portal simplifies the management of your communication system. Administrators can easily add or remove users, configure settings, and monitor system usage from a single interface.
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  • Dolby Conference Phone: Access 360-degree audio capture without satellite or ceiling microphones. Use unlimited call minutes for domestic and international calls. Join meetings with a single tap without using a separate device. 
  • Screen Sharing: Share presentations and documents from any remote location. Allow participants to view the whole screen, individual tabs or windows, depending on requirements. Activate the screen mirroring functionality with one click. 
  • Audio Conferencing: Avoid entering meeting IDs and pin codes and get a unique number instead. Access unlimited dial-in phone numbers for clients and guests globally. Ensure costs are consistent and make unlimited calls without per-minute fees. 
  • Phone Video Conference: Join meetings from an Android or iOS mobile device. Enable HD video and audio. Access conferences on the TV for better clarity. View attendees and invite others. Let participants know they are on mute via the chat option. Leave the meeting with a single click. 
  • Integrations: Collaborate with messaging and calendar applications. Add meetings to Microsoft Outlook and Google Calendar with a click. Move text communications to video meetings using apps like Slack and Microsoft Teams. Sign in securely using the same account to log in to other applications. 
  • Video Conferencing: Use a high-quality video conferencing camera for all meeting rooms. Ensure background noise doesn’t disrupt meetings. Use an integrated CPU to avoid the need for a dedicated PC. Control and monitor conferences from a personal device without remotes, tablets, keyboard or mouse. 
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  • Voice Calls: Connect on any web browser, laptop, desk phone or through iOS and Android apps. Maintain high-quality audio and video compatible with over 180 desk phone models. Send messages, videos, documents and more via chat.
  • Conferencing: Meet with up to 250 participants with support for 25 webcams and join scheduled meetings directly from a call or chat. Send invites to individuals in contact lists, create one-time meetings or set recurring times.
  • Admin Tools: Create call flows utilizing a drag-and-drop interface that displays where calls will be routed. Personalize phone greetings and inform customers of business hours with call-routing schedules. Analyze employee’s performance and communications with reports and dashboards.
  • Meeting: Host virtual meetings securely with encrypted sessions, meeting locks, single sign-on and more. HD video and built-in audio with VoIP and toll give the ability to meet from anywhere, anytime without downloads. Personalize meetings with screen and keyboard sharing, drawing tools, in-meeting chat and more.
  • Room Display: Display meetings in any room size, join meetings on third-party software without downloading external apps and sync Microsoft and Google to join directly from calendars. Use whiteboard mode to automatically adjust the projection screen to the size of the background.
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Product Ranking

#38

among all
Business Phone Systems

#69

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 95 96 95 100 75 96 75 94 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 413 reviews
Excellent User Sentiment 1281 reviews
84%
of users recommend this product

Highfive has a 'great' User Satisfaction Rating of 84% when considering 413 user reviews from 4 recognized software review sites.

90%
of users recommend this product

GoToConnect has a 'excellent' User Satisfaction Rating of 90% when considering 1281 user reviews from 5 recognized software review sites.

4.9 (12)
4.6 (14)
4.0 (184)
4.5 (643)
4.4 (197)
4.5 (567)
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4.3 (10)
3.8 (20)
4.1 (47)

Awards

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GoToConnect stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy to Use: Highfive's user interface is straightforward and intuitive, making it simple for users to navigate and find the features they need. The platform is designed to be user-friendly, even for those who are not tech-savvy.
Reliable Video and Audio Quality: Highfive prioritizes delivering high-quality video and audio during meetings, ensuring clear communication and a professional experience. Users can expect minimal disruptions or technical issues, allowing for smooth and productive virtual interactions.
Screen Sharing and Collaboration Tools: Highfive offers screen sharing capabilities, enabling users to easily share presentations, documents, or other content during meetings. The platform also provides collaboration tools, such as virtual whiteboards and annotation features, to enhance teamwork and engagement.
Integrations with Other Business Tools: Highfive integrates with various business tools, including calendar applications, CRM systems, and communication platforms. These integrations streamline workflows and improve efficiency by allowing users to access and manage their meetings and contacts from a central location.
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Unified Communications: GoToConnect seamlessly integrates phone, video conferencing, and messaging, allowing users to switch between communication methods effortlessly. This feature is particularly beneficial for businesses with remote or hybrid teams, as it keeps everyone connected regardless of location.
Scalability: The platform's flexibility allows businesses to easily add or remove users and features as their needs evolve. This scalability eliminates the need for significant infrastructure investments and ensures the phone system can adapt to changing business requirements.
Cost-Effectiveness: GoToConnect often proves to be a more affordable option compared to traditional phone systems, especially for small and medium-sized businesses. The cloud-based nature of the platform eliminates the need for expensive hardware and maintenance costs, resulting in significant savings.
Mobile App: The GoToConnect mobile app empowers users to stay connected and productive while on the go. The app replicates the functionality of the desktop version, enabling users to make and receive calls, send messages, and participate in video conferences from their smartphones or tablets.
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Limited PSTN Functionality: Highfive's strength lies in video conferencing, but it may not fully replace a traditional business phone system due to its limited Public Switched Telephone Network (PSTN) capabilities. Users seeking extensive call routing, voicemail, or auto-attendant features might find Highfive's offerings insufficient for their needs.
Meeting Room Hardware Focus: The platform is often associated with its meeting room hardware solutions, which could lead to a perception that it's more suitable for larger conference rooms rather than individual or small team use cases. This might deter potential users who primarily require a business phone system for individual or small-scale communication.
Integrations: While Highfive integrates with some popular business tools, its range of integrations might not be as extensive as other communication platforms. Users heavily reliant on specific third-party applications for their workflows might find Highfive's integration options limiting.
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Call Quality Issues: Users frequently report problems like dropped calls, choppy audio, and static interference, hindering smooth and professional communication with clients and colleagues.
Mobile App Concerns: The mobile app often receives criticism for its clunky interface and limited functionality compared to the desktop version, impacting users who rely on their smartphones for business communication.
Admin Portal Challenges: Navigating the admin portal can be complex and unintuitive for users, making it difficult to efficiently manage settings, add users, and access essential features.
Customer Support Experiences: Some users express frustration with long wait times and unhelpful responses from customer support, leading to unresolved technical issues and a sense of dissatisfaction.
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Highfive has garnered positive feedback for its user-friendly interface and seamless integration with existing workflows. Users appreciate the platform's intuitive design, which makes it easy to navigate and manage communication channels. The integration with popular productivity tools like Slack and Google Workspace further enhances its usability, allowing for efficient collaboration and communication within teams. However, some users have expressed concerns about occasional call quality issues and limitations in advanced features compared to competitors like Zoom and Microsoft Teams. While Highfive excels in providing a simple and straightforward communication experience, it may lack certain functionalities required by larger organizations with more complex communication needs. Highfive's strength lies in its simplicity and ease of use, making it an ideal choice for small to medium-sized businesses seeking a reliable and user-friendly communication solution. Its focus on core communication features without unnecessary complexity allows teams to quickly adopt and utilize the platform effectively.

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Over the past year, user reviews for GoToConnect have highlighted its strengths in providing a unified communication experience. The platform's integration of phone, video conferencing, and messaging capabilities has been praised for its ability to streamline workflows and enhance team collaboration. Users have particularly appreciated the user-friendly interface and intuitive design, making it easy for both tech-savvy and less experienced individuals to navigate the system effectively. The mobile app has also received positive feedback for its seamless functionality, allowing users to stay connected and productive while on the go. However, some users have expressed concerns regarding occasional call quality issues and dropped calls, particularly in areas with weaker internet connectivity. Additionally, while the platform offers a range of features, some users have found the pricing structure to be relatively expensive compared to competitors like RingCentral and Zoom, especially for smaller businesses with limited budgets. Despite these drawbacks, GoToConnect's emphasis on customer support has been a differentiating factor. Users have consistently commended the responsiveness and helpfulness of the support team in resolving technical issues and providing guidance. This focus on customer satisfaction has fostered a sense of trust and reliability among users. Overall, GoToConnect appears to be most suitable for small to medium-sized businesses seeking a comprehensive and user-friendly unified communications solution. Its integrated features and emphasis on customer support make it a valuable tool for enhancing team collaboration and streamlining communication processes. However, businesses with limited budgets or those operating in areas with unreliable internet connectivity may want to consider alternative options that better align with their specific needs and constraints.

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