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Highfive vs CallHippo

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Our analysts compared Highfive vs CallHippo based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Highfive Software Tool
CallHippo Software Tool
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Product Basics

Highfive is a cloud-based solution that simplifies business collaboration. It offers audio and video conferencing, screen sharing and web conferencing. It helps companies carry out meetings effectively and is accessible via laptops, tablets and other devices. Enables automatic updating, eliminating the need to worry about getting outdated. It’s easy to use, configure and affordable for any business size.
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CallHippo is an easy-to-use cloud-based business phone system. It’s suitable especially for startups and small businesses. The service provides 24/7 support and is accessible via both mobile and desktop apps. It offers robust features, including a power dialer, automatic call distribution, call tracking and more. Users can purchase virtual numbers in over 50 countries. Organizations can enhance team collaboration and communication while keeping costs low.
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$199 Monthly
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$15/User, Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Simplify Dial-In: Don’t waste time filling in meeting codes and passwords. Start meetings by typing the name. Add a meeting link to calendar invites and join conferences via the mobile app. Invite potential participants via URL or email. 
  • Reduce Costs: Eliminate the need to purchase and install special devices like microphones and headsets. Enable high-quality video cameras. Access HD sound and video. 
  • Strengthen Security: Implement domain-based security to ensure employees start calls. Receive prompts to allow attendees to enter the meeting. Verify attendees and enable screen sharing without cables. 
  • Save Time: Quickly set up and use it within minutes. Integrate with several popular business applications without upgrading the system. 
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  • Efficient Call Management: Access call details like call history and contact information in one place. Use robust features such as call recording, call forwarding and voicemail to enhance communication and collaboration internally and externally. 
  • More Local Numbers: Purchase a local number and use it for marketing, sales or assign it to the support department. Buy local numbers in over 50 countries across the world. 
  • Easy To Use: Eliminate the need for desktop phones and take advantage of the entirely web-based solution. Access the platform anytime and with any device. Engage quickly with clients and team members. 
  • Marketing ROI Insights: Use a call tracking tool to identify viable channels and invest accordingly. Gauge advertisements that bring in maximum inbound leads and employ the data to better conversion rates. 
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  • Dolby Conference Phone: Access 360-degree audio capture without satellite or ceiling microphones. Use unlimited call minutes for domestic and international calls. Join meetings with a single tap without using a separate device. 
  • Screen Sharing: Share presentations and documents from any remote location. Allow participants to view the whole screen, individual tabs or windows, depending on requirements. Activate the screen mirroring functionality with one click. 
  • Audio Conferencing: Avoid entering meeting IDs and pin codes and get a unique number instead. Access unlimited dial-in phone numbers for clients and guests globally. Ensure costs are consistent and make unlimited calls without per-minute fees. 
  • Phone Video Conference: Join meetings from an Android or iOS mobile device. Enable HD video and audio. Access conferences on the TV for better clarity. View attendees and invite others. Let participants know they are on mute via the chat option. Leave the meeting with a single click. 
  • Integrations: Collaborate with messaging and calendar applications. Add meetings to Microsoft Outlook and Google Calendar with a click. Move text communications to video meetings using apps like Slack and Microsoft Teams. Sign in securely using the same account to log in to other applications. 
  • Video Conferencing: Use a high-quality video conferencing camera for all meeting rooms. Ensure background noise doesn’t disrupt meetings. Use an integrated CPU to avoid the need for a dedicated PC. Control and monitor conferences from a personal device without remotes, tablets, keyboard or mouse. 
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  • Power Dialer: Eliminate manual dialing and employ an efficient power dialer functionality. Automatically dial numbers from an already uploaded list, increasing productivity and saving time. 
  • Smart Switch: Choose from several telephone provider options before making a call. Get rid of connectivity issues and provide agents the freedom to choose the best-suited provider. 
  • Call Forwarding: Forward calls to desired numbers post office hours or skip a few numbers in the list without alerting callers. 
  • Global Connect: Gain insights about the best times to contact clients. Get information about dates, time zones and the validity of numbers in advance. Select appropriate numbers for better results. 
  • Call Transfer: Transfer calls quickly to another team member or a department without making clients wait or missing out on important calls. 
  • Call Conference: Join calls and collaborate with colleagues from anywhere in the world and get work done faster. Stay on the same page with clients and team members even while working remotely. 
  • Call Queueing: Keep callers engaged with customized messages while they’re on hold. Save money otherwise spent on hiring additional staff members to handle telephonic conversations. Queue calls one after the other and inform respondents of how much they’re supposed to wait. 
  • Call Barging: Listen to live calls and intervene to guide team members between conversations. Help resolve customer issues and increase customer satisfaction. 
  • Call Recording: Access and store call records to monitor team performance and improve productivity. Use recordings for employee training purposes. 
  • Voicemail: Make a good impression by greeting respondents with personalized messages. Provide a separate voicemail to every number, ensuring no calls go missed. 
  • Call Analytics: Track the team’s overall performance and identify areas for improvement. Get insights about missed calls, call analytics and each employee’s strengths and weaknesses. 
  • On Hold Music: Keep callers happy and occupied while transferring calls or putting them on hold. Use the feature to announce business operating hours, new offers and inform clients about products. 
  • Speech Analytics: Ensure 100% call coverage and keep an eye on essential interactions with clients. Get information regarding objections and comparisons. Gauge the critical aspects of a call within a few minutes. Access calls and easily record feedback. Conduct comparative analysis to keep a check on the team's performance. 
  • Voice Broadcasting: Amplify business results by uploading a list of contacts and then calling them all up with a broadcast message. Adjust settings to keep track of metrics and run campaigns at suitable times. 
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Product Ranking

#38

among all
Business Phone Systems

#55

among all
Business Phone Systems

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User Sentiment Summary

Great User Sentiment 413 reviews
Great User Sentiment 734 reviews
84%
of users recommend this product

Highfive has a 'great' User Satisfaction Rating of 84% when considering 413 user reviews from 4 recognized software review sites.

84%
of users recommend this product

CallHippo has a 'great' User Satisfaction Rating of 84% when considering 734 user reviews from 4 recognized software review sites.

4.9 (12)
4.3 (14)
4.0 (184)
4.0 (89)
n/a
4.24 (375)
4.4 (197)
4.2 (256)
3.8 (20)
n/a

Synopsis of User Ratings and Reviews

Easy to Use: Highfive's user interface is straightforward and intuitive, making it simple for users to navigate and find the features they need. The platform is designed to be user-friendly, even for those who are not tech-savvy.
Reliable Video and Audio Quality: Highfive prioritizes delivering high-quality video and audio during meetings, ensuring clear communication and a professional experience. Users can expect minimal disruptions or technical issues, allowing for smooth and productive virtual interactions.
Screen Sharing and Collaboration Tools: Highfive offers screen sharing capabilities, enabling users to easily share presentations, documents, or other content during meetings. The platform also provides collaboration tools, such as virtual whiteboards and annotation features, to enhance teamwork and engagement.
Integrations with Other Business Tools: Highfive integrates with various business tools, including calendar applications, CRM systems, and communication platforms. These integrations streamline workflows and improve efficiency by allowing users to access and manage their meetings and contacts from a central location.
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Seamless Integration: Effortlessly connect CallHippo with your existing CRM and other business tools, streamlining communication and enhancing productivity.
Advanced Call Management: Manage incoming and outgoing calls efficiently with features like call forwarding, call recording, and customizable IVR menus, ensuring seamless call handling.
International Presence: Expand your business globally with CallHippo's extensive international coverage, enabling you to connect with customers and partners worldwide.
Cost-Effective Pricing: Enjoy affordable pricing plans tailored to your business needs, allowing you to optimize communication costs without compromising quality.
Reliable and Secure: Trust CallHippo's robust infrastructure and advanced security measures to ensure uninterrupted communication and protect sensitive business data.
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Limited PSTN Functionality: Highfive's strength lies in video conferencing, but it may not fully replace a traditional business phone system due to its limited Public Switched Telephone Network (PSTN) capabilities. Users seeking extensive call routing, voicemail, or auto-attendant features might find Highfive's offerings insufficient for their needs.
Meeting Room Hardware Focus: The platform is often associated with its meeting room hardware solutions, which could lead to a perception that it's more suitable for larger conference rooms rather than individual or small team use cases. This might deter potential users who primarily require a business phone system for individual or small-scale communication.
Integrations: While Highfive integrates with some popular business tools, its range of integrations might not be as extensive as other communication platforms. Users heavily reliant on specific third-party applications for their workflows might find Highfive's integration options limiting.
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Limited Integrations: CallHippo's integration options are somewhat limited compared to other business phone systems, making it less convenient for businesses that rely on a wide range of software tools.
Inconsistent Call Quality: Some users have reported experiencing occasional call quality issues, such as dropped calls or poor audio quality, which can be frustrating during important business conversations.
Limited Customization Options: CallHippo offers a relatively basic set of customization options, which may not be sufficient for businesses that require a highly tailored phone system to meet their specific needs.
Pricing Concerns: While CallHippo's pricing is generally competitive, some users have expressed concerns about the cost of certain features or add-ons, which can add up over time.
Customer Support Issues: A few users have reported experiencing delays or difficulties in getting support from CallHippo's customer service team, which can be frustrating when technical issues arise.
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Highfive has garnered positive feedback for its user-friendly interface and seamless integration with existing workflows. Users appreciate the platform's intuitive design, which makes it easy to navigate and manage communication channels. The integration with popular productivity tools like Slack and Google Workspace further enhances its usability, allowing for efficient collaboration and communication within teams. However, some users have expressed concerns about occasional call quality issues and limitations in advanced features compared to competitors like Zoom and Microsoft Teams. While Highfive excels in providing a simple and straightforward communication experience, it may lack certain functionalities required by larger organizations with more complex communication needs. Highfive's strength lies in its simplicity and ease of use, making it an ideal choice for small to medium-sized businesses seeking a reliable and user-friendly communication solution. Its focus on core communication features without unnecessary complexity allows teams to quickly adopt and utilize the platform effectively.

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CallHippo users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, CallHippo offers a wide range of features, including call recording, call forwarding, and voicemail, which are essential for businesses of all sizes. Compared to similar products, CallHippo is considered to be a good value for the price. It offers a comprehensive set of features at a competitive price point. Additionally, CallHippo's customer support is responsive and helpful, which is important for businesses that need assistance with setup or troubleshooting. One of the differentiating factors of CallHippo is its focus on international calling. It offers a wide range of international calling plans, which can be important for businesses that have customers or employees in other countries. Additionally, CallHippo's international calling rates are competitive, which can save businesses money on their phone bills. CallHippo is most suited for small businesses that need a reliable and affordable business phone system. It is also a good option for businesses that have international calling needs. CallHippo's user-friendly interface, comprehensive set of features, and competitive pricing make it a good value for the price.

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Screenshots

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