Home > Business Phone Systems > Grasshopper > Grasshopper vs net2phone

Grasshopper vs net2phone

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Our analysts compared Grasshopper vs net2phone based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Grasshopper Software Tool
net2phone Software Tool
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Product Basics

Grasshopper is a cloud-based, virtual phone system for small businesses. In addition to custom greetings, on-hold music, call transfers, call forwarding and text messaging, it offers voicemail-to-email transcriptions and MP3 recordings. It’s available on all devices and facilitates auto-texting to clients, supporting sustained customer engagement. Delivers inbound faxes as PDF attachments into a team’s email inbox. Managers can view and analyze call history, usage and activity reports to maximize productivity. Teams can utilize local, toll-free and vanity numbers as well as unlimited local calling and business texting within the U.S. and Canada.
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Net2Phone is a business phone and PBX system that enables unified communications for enterprises. Based in the cloud, it provides unlimited calling, instant messaging, call parking, ring groups, advanced call routing and much more. Its offering for video conferencing, Huddle, empowers users to create fully secure, password-protected meetings with easy guest access. Integrating with Google Calendar and Microsoft Outlook, Huddle is available in more than 30 languages. Team members can share screens, dial in, have public and private chats, raise their hands and share Youtube videos in conferences.

It integrates with Salesforce, Slack and Zoho CRM, enabling seamless click-to-call action and running call activity reports from within the application for greater insight. Connecting to Microsoft Teams, it provides direct routing, call recording, WebRTC calling and phone service backup. Five9 Cloud Contact Center improves customer support and outreach while maximizing efficiency through call trend analysis and performance management. It provides unlimited calling to more than 40 countries. U.S.-based support is available 24/7.
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$14 Monthly
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$18.99/User, Monthly
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Access 24/7 Support: Get round-the-clock help in the U.S., regardless of the software plan. Obtain support via phone, chat, Facebook, Twitter and email. 
  • Reduce Costs: Take advantage of features like extensions, custom greetings, call handling and more at low prices. Use existing devices instead of purchasing additional equipment. 
  • Improve Professional Image: See if the call is business-related to respond to it better. Use custom greetings to direct callers to the correct department or employee. 
  • Easy To Use: Employ the software without hassle or prior technical knowledge. Set it up quickly and operate the simplified dashboard. 
  • Mobility: Eliminate the need to purchase additional equipment and run the business from a mobile app even while traveling. 
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  • Cost Efficiency: By leveraging VoIP technology, net2phone significantly reduces telecommunication costs, eliminating the need for traditional phone lines and reducing long-distance charges.
  • Scalability: Easily scales to accommodate business growth, allowing for the addition of lines or features without the need for extensive infrastructure changes, making it ideal for both small startups and large enterprises.
  • Global Reach: Offers international calling capabilities at competitive rates, enabling businesses to maintain global communication without the burden of excessive costs.
  • Unified Communications: Integrates various communication tools such as voice, video conferencing, and messaging into a single platform, streamlining internal and external communication processes.
  • Flexibility: Supports remote work by allowing employees to connect from anywhere in the world with an internet connection, ensuring business continuity and employee productivity.
  • Enhanced Customer Experience: Features like auto-attendant, call routing, and voicemail-to-email improve customer interaction by ensuring calls are handled efficiently and professionally.
  • Reliability: Offers robust disaster recovery and redundancy capabilities, minimizing downtime and ensuring that communication lines remain open even in the event of an outage.
  • Easy Integration: Seamlessly integrates with popular CRM and business tools, enhancing workflow automation and providing richer customer insights.
  • Advanced Features: Comes equipped with advanced functionalities such as call analytics and reporting, giving businesses valuable insights into call patterns and helping optimize communication strategies.
  • Professional Image: Provides businesses with a professional communication setup, including custom greetings and music on hold, enhancing the company's image and customer perception.
  • Security: Implements strong security measures, including encryption and secure connections, to protect sensitive business communications from interception and fraud.
  • 24/7 Support: Offers round-the-clock customer support, ensuring that any issues are promptly addressed and resolved, minimizing potential disruptions to business operations.
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  • Business Texts: Send and receive text messages on a business number, deliver updates to customers and confirm appointments. Quickly respond to missed calls. Follow up with clients by giving text access to team members. Use business MMS picture messages for visual communication. 
  • Call Forwarding: Redirect incoming calls to another number(s) or service. Create a customized system to transfer to different numbers during a particular time of day. Pitch to potential customers while they wait on call via pre-recorded messages. 
  • Voicemail Transcription: Convert voicemails to text and receive them by email. Access them on the fly using an Android or iPhone app. Maintain and store searchable records. 
  • VoIP Calling: Use the internet to make calls and attain flexibility by using not traditional lines and avoiding poor reception. Save data by switching to Wi-Fi for outbound calls and text messages. 
  • Simultaneous Call Handling: Forward customer calls to alternate numbers when a line is busy or the designated number doesn’t answer. Allow customers to hear a regular ringtone rather than a busy tone, ensuring no missed calls. 
  • Virtual Faxes: Receive faxes without the fax machine and let customers send documents to a business number. Simplify workflows by receiving calls, texts and faxes on the same number. 
  • Customized Phone Greetings: Assign customized greeting messages to play when customers call, giving a more professional look. Save on labor costs spent employing someone to answer phone calls. Advertise office hours through an auto-response. 
  • Call Management: Create customized schedules to receive calls, and prevent unwanted callers by blocking them. Customize extension schedules individually and enable forwarding numbers to ring simultaneously. 
  • Call Tracking Metrics: Access three different report types to get performance updates. Attain information regarding the average length of calls, missed calls, hang-ups and more. Seamlessly analyze customer profiles of inbound callers. 
  • Instant Responses: Send instant messages to customers when calls are missed, provide availability details and eliminate the risk of losing potential clients. Include customized text, pictures, hyperlinks and additional company information. 
  • Ruby Receptionist: Employ Ruby when it’s impossible to answer customer calls. Customize greeting messages and enable Ruby to use them while answering calls. Cater to more potential customers with live answering, boost business performance and save money on regular receptionists. 
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  • Call Blocking: Control, add, and manage blocked numbers. Block unwanted callers by country code, area code, toll-free or a specific number. Use the 'Blocked Caller' section to add a number to the list. View banned numbers in the call history and choose to accept, reject or reject and block as needed.
  • Mobile App: Make and receive calls and access voicemails to follow-up with needs leads more effectively. Dial extension-to-extension and transfer calls to individuals and departments. Remotely manage and control the portal. Increase accessibility, build brand loyalty and provide quick responses to customer queries.
  • Google Chrome Extension: Make calls directly from the browser by downloading Google Chrome Extension without extra expenditure or additional hardware. Dial any number using the dial-pad on the toolbar and access the call history without the hassle of leaving the page. Click and listen to voicemails from the chrome extensions. Make calls from a computer and use the desk phone without having to dial a phone number.
  • International Calling: Access worldwide, unlimited plans to the U.S., Canada and 40 other countries across the globe. Enjoy a 95% first call resolution facility and international local support in Canada, Brazil, Argentina and Hong Kong. Use PoPs (Point of Presence), an artificial point between communications that allows users to receive a dial tone in almost every country.
  • Web Calling: Call directly from the desktop or log in to the portal and place a call without using hardware. Access performance-based data to analyze the trends and optimize efficiency. Make unlimited international calls, seamlessly transfer and place a customer on hold with the click of a button.
  • Enhanced On-Hold Options: Listen to exclusive sales, promotions, special events or any other critical business-related announcements while on hold. Entertain customers by playing the company jingle, playing any desired music or choosing from the software's default music.
  • Salesforce Integration: Make and receive calls within Salesforce, automatically integrate the call records of inbound callers and obtain helpful metrics. Layout call center directories with directory numbers and updated number search. View important role-based specifics by customizing individual profiles and softphones.
  • Zoho Integration: Track comprehensive customer information and automatically pass it through to the lead or account record. Make and answer inbound calls with a single click on the interface. Enable a 'call pop' notification with all the required information when a customer calls. Add email notifications, field updates and reminders, supplementing the follow-up process with customers. Record vital information after each call, including time duration, call time, the call type and more.
  • Messaging: Send and receive text messages using the business phone number. Enable live customer conversations using the mobile app or website. Route messages to a required individual, department, team or an entire company. Download and listen to voice messages within the portal at any point and receive voicemail transcriptions on the email. Access the Cloud PBX dashboard anywhere using either an iOS or Android mobile app.
  • Call Recording: Boost customer satisfaction, ensuring all essential details are retrieved and saved from every call. Use call recordings to enhance the understanding of employees and for training purposes. Resolve customer disputes and avoid any possible legal situations arising. Improve product or company performance with the customer feedback at hand.
  • Company Directory: Get connected to the right team member by simply knowing the individual's name and without any knowledge regarding different extensions. Facilitate and speed up customer care, making the entire process efficient for customers. Allow customers to connect with the right person by adding the company directory option to the welcome menus. Access the directory by default in the account and control the choice depending on convenience.
  • Live Chat: Access quick and efficient on-demand support directly on the website. Answer customer queries irrespective of location using the mobile app. Increase the chances of customer acquisition and retention by quickly responding to a lead. Build brand loyalty, improve the company's quality and attain success in the long run.
  • Receptionist Console: Manage large volumes of inbound and outbound calls and optimize overall workflow. Promptly answer and transfer customer calls. Streamline contact searches and easily find a contact, using a few clicks. Transfer calls in one click to the correct member, department, team or ring group. Announce the call before transferring to the recipient.
  • Analysis Accessibility: Access company calls and monitor factors of every call. Track patterns related to inbound, outbound and missed calls. Identify high and low call volume periods to make the necessary amendments. Track performance data on the dashboard and make company decisions based on the information received. Gain real-time insights into special teams, departments, ring groups and more.
  • Call Queues: Remain organized even during high-volume call periods. Allow callers to wait in the order they called, enabling streamlined assistance. Acknowledge every caller without answering their queries instantly, increasing the chances of them remaining on hold. Utilize the waiting time to promote sales, specials or events.
  • Fax: Send and receive faxes using a computer rather than spending money on a line. Enable encrypted inbound and outbound fax options, granting further protection and security by concealing personal information. Send faxes on the go. Use an already existing fax machine with an ATA device.
  • Ring Groups: Devise a customized call flow by routing calls to a specific team, welcome menu or department. Create multi-dimensional company layers and manage settings, enabling all assigned devices to ring simultaneously or sequentially. Customize office hour settings, build a holiday schedule and update hours of operation. Send messages to a ring group, allowing everyone to view it at the same time.
  • Enhanced Voicemail: Convert voicemails to text and send them to email, saving time and improving accessibility. Receive the audio files of voicemails via email. Save all messages to the portal and easily download them whenever required.
  • Zapier Integration: Create seamless workflows, increasing efficiency and automation. Instantly connect the account with over 3,000 applications and automate tasks. Link web apps with a few clicks and easily share data. Send information between apps using workflows named Zaps. Customize faster, tailor-made processes without using any code.
  • Slack Integration:: Make calling easy by not switching apps or tabs. Reduce the time wasted on hunting a team member down through the company directory and search within Slack instead. Launch Huddle to initiate easier collaboration and allow screen-sharing. Set notifications and don't miss out on an important call or message. Enable the caller ID option, manage voicemail and easily track missed calls.
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Product Ranking

#36

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Business Phone Systems

#39

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Business Phone Systems

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User Sentiment Summary

Great User Sentiment 789 reviews
Great User Sentiment 28 reviews
88%
of users recommend this product

Grasshopper has a 'great' User Satisfaction Rating of 88% when considering 789 user reviews from 5 recognized software review sites.

84%
of users recommend this product

net2phone has a 'great' User Satisfaction Rating of 84% when considering 28 user reviews from 4 recognized software review sites.

4.6 (14)
n/a
4.1 (118)
4.1 (7)
4.41 (319)
4.24 (14)
4.5 (299)
4.0 (1)
4.7 (39)
4.3 (6)

Synopsis of User Ratings and Reviews

Cost: The solution’s price is reasonable, according to 67% of users.
Mobile App: According to 83% of users who reviewed, the mobile app is accessible and makes it easier for customers to use the software.
Usability: 100% of users who mentioned the functionality said it’s user-friendly.
Voicemail: Approximately 92% of clients said it's easy to add, accessible via email and comes with transcripts.
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Feature-Rich: Users frequently mention the extensive features offered by net2phone, including call recording, voicemail to email, and virtual fax. The platform also provides advanced call routing options and integrations with popular CRM systems.
Cost-Effective: net2phone's pricing structure is often praised for its affordability, especially for small and medium-sized businesses. The company offers various plans with predictable monthly costs, eliminating surprise fees.
Scalability: Businesses appreciate the ability to easily scale their phone system as their needs evolve. net2phone allows users to add or remove lines and features without significant hardware investments or complex configurations.
Mobile App: The net2phone mobile app receives positive feedback for its user-friendly interface and functionality. It enables users to make and receive calls, manage voicemail, and access other features from their smartphones.
Customer Support: Users generally report satisfaction with net2phone's customer support, citing responsiveness and helpfulness in resolving issues.
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Customer Service: According to 67% of users who reviewed this, the customer service isn’t very helpful.
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Call Quality Issues: Several users have reported problems with dropped calls, static, and poor audio quality, particularly in areas with less-than-ideal network coverage. This can be disruptive to business communications and lead to frustration for both employees and clients.
Customer Service Challenges: Getting timely and effective support from net2phone's customer service team has been a recurring concern among users. Lengthy wait times and difficulty reaching knowledgeable representatives can exacerbate technical issues and hinder problem resolution.
Limited Feature Set: Compared to some competitors, net2phone's features might not be as extensive, potentially lacking certain advanced functionalities that businesses with complex communication needs may require. This could limit flexibility and hinder efficiency for certain users.
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Grasshopper is a cloud-based VoIP system that allows businesses to maintain a professional image, take multiple calls simultaneously and separate business and personal numbers. According to users who have tried this product, the customer service isn’t up to the mark and clients often struggle to find a solution. Users unanimously appreciate usability and the mobile app is another beneficial aspect. The voicemail feature is handy. Customers can distinguish between personal and work calls, making it easier for them. In short, newer and small businesses who want a platform focusing on calling should go in for this solution. It’s ideal for companies with in-house and remote teams.

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Users rave about its affordability and scalability, making it a winner for growing companies. The platform boasts a comprehensive suite of features, including call forwarding, voicemail, call recording, video conferencing, and a company directory, all accessible through an intuitive portal. Plus, net2phone plays well with others, integrating seamlessly with popular CRM and helpdesk software. Some users, however, have reported occasional reliability hiccups and bumps in the customer service road. So, who's dialing in the right number with net2phone? It's a perfect fit for small to medium-sized businesses seeking a cost-effective, feature-rich, and scalable phone system without the hassle of managing hardware. If your business values flexibility and remote work capabilities, net2phone's cloud-based approach is a major plus. However, if rock-solid reliability and top-tier customer support are your top priorities, you might want to explore other options or carefully evaluate net2phone's service level agreements and support plans.

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Screenshots

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