Grasshopper vs Dialpad Ai Voice

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Our analysts compared Grasshopper vs Dialpad Ai Voice based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Grasshopper Software Tool
Dialpad Ai Voice Software Tool

Product Basics

Grasshopper is a cloud-based, virtual phone system for small businesses. In addition to custom greetings, on-hold music, call transfers, call forwarding and text messaging, it offers voicemail-to-email transcriptions and MP3 recordings. It’s available on all devices and facilitates auto-texting to clients, supporting sustained customer engagement. Delivers inbound faxes as PDF attachments into a team’s email inbox. Managers can view and analyze call history, usage and activity reports to maximize productivity. Teams can utilize local, toll-free and vanity numbers as well as unlimited local calling and business texting within the U.S. and Canada.
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Dialpad Ai Voice is a sophisticated software solution designed to streamline business communication through advanced voice technology. It integrates seamlessly with various business tools, offering features like real-time transcription, intelligent call routing, and voice analytics. This platform is particularly well-suited for businesses of all sizes that require efficient and reliable communication systems, such as customer service teams, sales departments, and remote workforces. The benefits include enhanced productivity, improved customer interactions, and actionable insights from call data.

Popular features include AI-powered call summaries, automated note-taking, and seamless integration with CRM systems. Users often praise its intuitive interface and robust functionality, which set it apart from similar products. Pricing details can vary based on the specific needs and scale of the business, so it's recommended to contact SelectHub for a tailored quote. Overall, Dialpad Ai Voice is a versatile and powerful tool for modern business communication.

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$14 Monthly
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$15/User, Monthly
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Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Access 24/7 Support: Get round-the-clock help in the U.S., regardless of the software plan. Obtain support via phone, chat, Facebook, Twitter and email. 
  • Reduce Costs: Take advantage of features like extensions, custom greetings, call handling and more at low prices. Use existing devices instead of purchasing additional equipment. 
  • Improve Professional Image: See if the call is business-related to respond to it better. Use custom greetings to direct callers to the correct department or employee. 
  • Easy To Use: Employ the software without hassle or prior technical knowledge. Set it up quickly and operate the simplified dashboard. 
  • Mobility: Eliminate the need to purchase additional equipment and run the business from a mobile app even while traveling. 
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  • Enhanced Productivity: Automate routine tasks like call transcription and note-taking, freeing up time for more strategic activities.
  • Improved Collaboration: Seamlessly integrate with tools like Slack and Microsoft Teams, ensuring smooth communication across platforms.
  • Cost Efficiency: Reduce expenses associated with traditional phone systems and maintenance by leveraging cloud-based solutions.
  • Scalability: Easily scale your communication infrastructure as your business grows without the need for significant hardware investments.
  • Real-Time Insights: Access real-time analytics and reporting to make data-driven decisions and optimize communication strategies.
  • Enhanced Customer Experience: Utilize AI-driven features to provide faster and more accurate responses, improving overall customer satisfaction.
  • Flexibility: Support remote and hybrid work environments by enabling employees to communicate effectively from anywhere.
  • Security: Benefit from robust security measures, including encryption and compliance with industry standards, to protect sensitive information.
  • Integration Capabilities: Connect with CRM systems like Salesforce to streamline workflows and enhance customer relationship management.
  • Customizability: Tailor the platform to meet specific business needs with customizable settings and features.
  • Reduced Downtime: Experience high reliability and uptime, minimizing disruptions to business operations.
  • Training and Support: Access comprehensive training resources and responsive support to ensure smooth adoption and ongoing use.
  • Unified Communications: Consolidate voice, video, and messaging into a single platform, simplifying communication management.
  • Mobility: Use mobile apps to stay connected and manage communications on the go, enhancing flexibility and responsiveness.
  • AI-Powered Assistance: Leverage AI to assist with tasks such as sentiment analysis and call coaching, improving overall communication quality.
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  • Business Texts: Send and receive text messages on a business number, deliver updates to customers and confirm appointments. Quickly respond to missed calls. Follow up with clients by giving text access to team members. Use business MMS picture messages for visual communication. 
  • Call Forwarding: Redirect incoming calls to another number(s) or service. Create a customized system to transfer to different numbers during a particular time of day. Pitch to potential customers while they wait on call via pre-recorded messages. 
  • Voicemail Transcription: Convert voicemails to text and receive them by email. Access them on the fly using an Android or iPhone app. Maintain and store searchable records. 
  • VoIP Calling: Use the internet to make calls and attain flexibility by using not traditional lines and avoiding poor reception. Save data by switching to Wi-Fi for outbound calls and text messages. 
  • Simultaneous Call Handling: Forward customer calls to alternate numbers when a line is busy or the designated number doesn’t answer. Allow customers to hear a regular ringtone rather than a busy tone, ensuring no missed calls. 
  • Virtual Faxes: Receive faxes without the fax machine and let customers send documents to a business number. Simplify workflows by receiving calls, texts and faxes on the same number. 
  • Customized Phone Greetings: Assign customized greeting messages to play when customers call, giving a more professional look. Save on labor costs spent employing someone to answer phone calls. Advertise office hours through an auto-response. 
  • Call Management: Create customized schedules to receive calls, and prevent unwanted callers by blocking them. Customize extension schedules individually and enable forwarding numbers to ring simultaneously. 
  • Call Tracking Metrics: Access three different report types to get performance updates. Attain information regarding the average length of calls, missed calls, hang-ups and more. Seamlessly analyze customer profiles of inbound callers. 
  • Instant Responses: Send instant messages to customers when calls are missed, provide availability details and eliminate the risk of losing potential clients. Include customized text, pictures, hyperlinks and additional company information. 
  • Ruby Receptionist: Employ Ruby when it’s impossible to answer customer calls. Customize greeting messages and enable Ruby to use them while answering calls. Cater to more potential customers with live answering, boost business performance and save money on regular receptionists. 
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  • AI-Powered Transcriptions: Automatically transcribes calls in real-time, providing accurate and searchable text.
  • Voice Intelligence: Analyzes conversations to provide actionable insights and identify key moments.
  • Seamless Integrations: Integrates with popular tools like Salesforce, Slack, and Google Workspace to streamline workflows.
  • Call Routing: Advanced call routing options ensure calls are directed to the right team or individual based on predefined criteria.
  • Customizable IVR: Interactive Voice Response system can be tailored to meet specific business needs, enhancing customer experience.
  • HD Voice Quality: Ensures crystal-clear audio for all calls, reducing misunderstandings and improving communication.
  • Global Reach: Supports international calling and local numbers in over 70 countries, facilitating global business operations.
  • Call Analytics: Provides detailed analytics on call metrics, helping businesses monitor performance and identify trends.
  • Voicemail Transcription: Converts voicemails into text, making it easier to review and respond to messages.
  • Call Recording: Records calls for training, compliance, and quality assurance purposes, with easy access to recordings.
  • Mobile App: Offers a robust mobile application for iOS and Android, allowing users to manage calls on the go.
  • Team Messaging: Includes built-in messaging for team collaboration, reducing the need for separate communication tools.
  • Video Conferencing: Supports high-quality video meetings, integrating seamlessly with voice calls and messaging.
  • Security and Compliance: Adheres to industry standards for data security and compliance, including GDPR and HIPAA.
  • Custom Call Controls: Provides options for call hold, transfer, and mute, giving users full control over their call experience.
  • Multi-Device Support: Allows users to switch between devices seamlessly, ensuring continuity in communication.
  • Real-Time Coaching: Offers live coaching features for supervisors to assist agents during calls without interrupting the conversation.
  • Spam Detection: Identifies and blocks spam calls, reducing interruptions and enhancing productivity.
  • Caller ID and Call Screening: Displays caller information and allows users to screen calls before answering.
  • Custom Hold Music: Enables businesses to upload custom hold music or messages, enhancing the caller experience.
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Product Ranking

#36

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Business Phone Systems

#104

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Business Phone Systems

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User Sentiment Summary

Great User Sentiment 789 reviews
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88%
of users recommend this product

Grasshopper has a 'great' User Satisfaction Rating of 88% when considering 789 user reviews from 5 recognized software review sites.

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4.6 (14)
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4.1 (118)
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4.41 (319)
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4.5 (299)
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4.7 (39)
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Synopsis of User Ratings and Reviews

Cost: The solution’s price is reasonable, according to 67% of users.
Mobile App: According to 83% of users who reviewed, the mobile app is accessible and makes it easier for customers to use the software.
Usability: 100% of users who mentioned the functionality said it’s user-friendly.
Voicemail: Approximately 92% of clients said it's easy to add, accessible via email and comes with transcripts.
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Real-Time Insights: Dialpad Ai Voice provides real-time transcriptions of calls, along with sentiment analysis, giving you immediate insights into customer conversations.
AI-Powered Coaching: The platform offers AI-driven speech coaching and action item tracking, helping sales and support teams improve their performance during calls.
Seamless Integrations: Dialpad Ai Voice integrates with popular business tools such as Salesforce and Google Workspace, allowing for streamlined workflows and data synchronization.
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Customer Service: According to 67% of users who reviewed this, the customer service isn’t very helpful.
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Billing Headaches: Users have reported confusing billing practices, leading to unexpected charges and difficulty understanding invoices.
Sluggish Support: Customer support response times can be slow, and some users feel their issues aren't adequately addressed, causing frustration and downtime.
Limited Features on Lower Tiers: Essential integrations like Slack and Zapier are often locked behind higher-priced plans, potentially pricing out smaller businesses seeking those features.
Clunky UI: Some users find the user interface less intuitive than competitors, leading to a steeper learning curve and slower adoption.
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Grasshopper is a cloud-based VoIP system that allows businesses to maintain a professional image, take multiple calls simultaneously and separate business and personal numbers. According to users who have tried this product, the customer service isn’t up to the mark and clients often struggle to find a solution. Users unanimously appreciate usability and the mobile app is another beneficial aspect. The voicemail feature is handy. Customers can distinguish between personal and work calls, making it easier for them. In short, newer and small businesses who want a platform focusing on calling should go in for this solution. It’s ideal for companies with in-house and remote teams.

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Is Dialpad Ai Voice the real "call me maybe" for modern businesses seeking a communication upgrade?User reviews from the past year paint a largely positive picture of Dialpad Ai Voice, particularly praising its ease of use and robust AI features. Users rave about the intuitive interface and seamless integration with popular tools like Salesforce and Google Workspace, making communication management a breeze. The real showstopper, however, is Dialpad's AI prowess. Real-time transcription, sentiment analysis, and live coaching aren't just fancy add-ons; they are fundamental features available across all subscription tiers, a major differentiating factor compared to competitors like RingCentral, which often reserve advanced AI capabilities for higher-priced plans. This accessibility is a game-changer for smaller businesses looking to leverage the power of AI without breaking the bank. Imagine having a digital assistant whispering helpful advice during a tense customer call or receiving automatically generated meeting summaries – that's the power of Dialpad Ai Voice. However, no tech solution is without its drawbacks. Some users find the customization options limiting, particularly regarding interface aesthetics. Others point out that accessing a wider range of third-party integrations often requires upgrading to a pricier plan. While these limitations exist, the overarching sentiment is that Dialpad Ai Voice is a true game-changer, especially for businesses prioritizing AI-driven insights and streamlined communication workflows. Its strength lies in democratizing access to powerful AI tools, making it a perfect fit for businesses of all sizes ready to elevate their communication game.

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