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Google Voice For Business vs MightyCall

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Our analysts compared Google Voice For Business vs MightyCall based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Google Voice For Business Software Tool
MightyCall Software Tool
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Product Basics

Google Voice For Business is a comprehensive communication tool designed to streamline business communication tasks such as calls, texts, and voicemail management. It is particularly well-suited for small to medium-sized enterprises, remote teams, and industries that require robust communication solutions, such as customer service, sales, and tech support. The platform offers unique benefits like seamless integration with other Google Workspace applications, ensuring a unified communication experience.

Key features include automated call routing, voicemail transcription, and the ability to use a single number across multiple devices. Users appreciate its intuitive interface and the convenience of managing communications from a centralized platform. Compared to similar products, Google Voice For Business stands out for its ease of use and integration capabilities, although some users note that advanced features may be limited.

Pricing varies based on the number of users and specific needs, so it's recommended to contact SelectHub for a tailored quote. This ensures businesses get the most accurate pricing information for their unique requirements.

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MightyCall is a VoIP and PBX services provider for small businesses built from the ground up to integrate with CRM systems. Available on browser, desktop and mobile, it enables seamless call flows with custom greeting, auto-attendant, interactive voice response, call forwarding, call recording, unlimited text messaging and call back requests. With unlimited user extensions at no extra cost, businesses can ensure that customer calls are routed to the appropriate departments in no time. Team members can configure availability status to indicate time off and set up call routing to stay connected after business hours if necessary. Team managers can access performance reports on all calls, voicemails, average speed of response and more from the admin dashboard.

It connects customers to the agent of their choice by offering name input and dialing through IVR. It transcribes voicemails to text and sends them to the agents’ emails, with links to the voicemail recordings. It screens calls through caller ID, with the option to add unwanted phone numbers to a blacklist. In addition to five toll-free numbers per account, local numbers and vanity numbers are also available. It integrates with Whatsapp Business, Facebook and Twitter. Through Zapier, it connects to CRM, Slack, Google Sheets and Gmail. The vendor offers a seven-day free trial.
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$10/User, Monthly
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$15/User, Monthly
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Product Assistance

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Live Online
Videos
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Documentation
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Videos
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Email
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24/7 Live Support

Product Insights

  • Cost Efficiency: Google Voice for Business offers competitive pricing, reducing the need for expensive traditional phone systems and long-distance charges.
  • Scalability: Easily add or remove users as your business grows or contracts, ensuring you only pay for what you need.
  • Integration with Google Workspace: Seamlessly integrates with Google Workspace apps like Gmail and Google Calendar, enhancing productivity and streamlining workflows.
  • Mobility: Employees can make and receive calls from anywhere using their mobile devices, ensuring business continuity and flexibility.
  • Unified Communication: Consolidates multiple communication channels into one platform, simplifying management and improving efficiency.
  • Call Management: Advanced call forwarding, screening, and voicemail transcription features help manage calls more effectively and ensure important messages are not missed.
  • Security: Built on Google’s robust security infrastructure, providing encryption and protection against unauthorized access.
  • Local Presence: Obtain local phone numbers in different regions, helping to establish a local presence and build trust with regional customers.
  • Analytics and Reporting: Access detailed call logs and analytics to monitor usage patterns and optimize communication strategies.
  • Easy Setup and Management: User-friendly interface and straightforward setup process reduce the need for extensive IT support and training.
  • Reliability: Backed by Google’s reliable cloud infrastructure, ensuring high availability and minimal downtime.
  • Customizable Voicemail Greetings: Create personalized voicemail greetings for different departments or individuals, enhancing professionalism and customer experience.
  • Number Porting: Easily port existing phone numbers to Google Voice, minimizing disruption during the transition.
  • Global Reach: Make international calls at competitive rates, facilitating global business operations and communication.
  • Collaboration Features: Integrated with Google Meet for video conferencing, enabling seamless collaboration and communication within teams.
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  • Enhanced Professional Image: MightyCall helps businesses project a polished and professional image with a dedicated business phone number, custom greetings, and an IVR system that directs callers efficiently.
  • Improved Customer Satisfaction: By ensuring calls are routed to the right person or department without lengthy hold times, MightyCall enhances the overall customer experience, leading to higher satisfaction and loyalty.
  • Increased Accessibility: With features like voicemail-to-email and the ability to make and receive calls from any device, MightyCall ensures that businesses are accessible to their clients anytime, anywhere.
  • Streamlined Communication: MightyCall consolidates all communication channels—calls, texts, emails, and social media interactions—into a single dashboard, making it easier for teams to manage and respond to customer inquiries.
  • Scalability: As businesses grow, MightyCall can easily scale up to accommodate more users, phone numbers, and advanced features without the need for significant infrastructure investments.
  • Cost Efficiency: By offering a cloud-based solution with a flat monthly fee, MightyCall eliminates the need for expensive traditional phone systems and reduces overall communication costs.
  • Enhanced Team Collaboration: MightyCall’s task assignment and call routing features enable teams to collaborate more effectively, ensuring that customer inquiries are handled by the most qualified person.
  • Insightful Analytics: With detailed call reports and analytics, businesses can gain insights into call volumes, peak calling times, and team performance, enabling data-driven decisions to improve operations.
  • Flexibility and Customization: MightyCall offers a high degree of customization, allowing businesses to set up their phone system in a way that best suits their operational needs and customer service strategies.
  • Reliability and Security: As a cloud-based service, MightyCall provides reliable uptime for businesses, along with secure communications to protect sensitive information.
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  • Cloud-Based System: Operates entirely in the cloud, eliminating the need for physical hardware and simplifying management.
  • Number Porting: Allows businesses to transfer existing phone numbers to Google Voice, ensuring continuity and ease of transition.
  • Call Forwarding: Routes incoming calls to multiple devices, ensuring that important calls are never missed.
  • Voicemail Transcription: Converts voicemail messages into text, making it easier to read and respond to messages quickly.
  • Integration with Google Workspace: Seamlessly integrates with Google Workspace apps like Gmail and Google Calendar, enhancing productivity and collaboration.
  • Automated Attendant: Provides an automated system to greet callers and direct them to the appropriate department or individual.
  • Call Screening: Allows users to listen to a caller's name before deciding whether to answer, send to voicemail, or block the call.
  • International Calling: Supports international calls at competitive rates, making it easier for businesses to communicate globally.
  • Multi-Level Auto Attendant: Offers a multi-tiered menu system to guide callers through various options, improving call routing efficiency.
  • Spam Filtering: Automatically detects and filters out spam calls, reducing interruptions and enhancing productivity.
  • Custom Greetings: Enables businesses to create personalized voicemail greetings for different departments or individuals.
  • Call Logs and Reporting: Provides detailed call logs and analytics, helping businesses track call activity and performance.
  • Mobile App: Offers a mobile application for iOS and Android, allowing users to manage calls and messages on the go.
  • Do Not Disturb Mode: Lets users temporarily disable incoming calls and notifications, ensuring uninterrupted focus during critical tasks.
  • Text Messaging: Supports SMS and MMS messaging, enabling quick and efficient communication with clients and colleagues.
  • Call Transfer: Allows users to transfer calls to another number or extension, facilitating seamless communication within the organization.
  • Customizable Call Flows: Provides options to create and manage custom call flows, tailoring the system to specific business needs.
  • Emergency Calling: Supports emergency calling (911) in the United States, ensuring compliance with safety regulations.
  • Scalability: Easily scales to accommodate growing businesses, with flexible plans and features that can be adjusted as needed.
  • Security and Compliance: Adheres to industry-standard security protocols and compliance requirements, ensuring data protection and privacy.
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  • Toll-Free and Local Numbers: Separate business life from personal life and keep a tab on all projects. Quickly set up a virtual presence in locations where there’s no office. Provide business numbers to employees who don’t work from an office space.
  • Caller ID and CNAM: Ensure that every call highlights the business name, making customers aware of the company contacting them. Sort business calls and personal calls, reducing the heavy workload and avoiding possible confusion. Enable CNAM to inform people that the caller is a trusted company and not a random person. Reduce the awkwardness caused by starting a business call without a heads up.
  • Custom Greeting: Select from various custom greetings and customize them to the type of caller and the time of the day. Set up a professional menu to improve efficiency. Choose a music tone for callers on hold when company phones are busy.
  • After-Hours Call Routing: Handle calls differently for business and non-business numbers. Implement various plans for after-hours, such as IVR (auto-attendant) menus, call forwarding to employees and other greeting messages. Give customers information regarding working hours, receive requests via voicemail and forward calls to someone in charge when urgent support is needed.
  • Call Screening: Disengage with spam callers or someone who is repeatedly calling. Salvage a call by sending it to voicemail and set the availability status to “do not disturb.” Avoid rushing and getting overwhelmed by untimely calls. Set business hours, manage which device receives calls and organize VIP and block lists.
  • Auto Receptionist: Provide call management 24/7. Increase business productivity with an automated reception system. Ensure less waiting time and route all calls efficiently rather than delaying or hanging up. Eliminate human error, deliver the necessary information and employ customized greetings.
  • Call Forwarding: Redirect a call received on the virtual phone system to a physical number, including a mobile device, landline, VoIP number or voicemail. Minimize customer wait time by using the simultaneous option or push as many calls as possible to the most effective employees using the sequential option.
  • Webphone: Make and receive calls straight from an internet browser. Use the webphone to communicate via a business number with customers, reducing time spent on the phone. Initiate conference calls, easily communicate with employees and forward calls.
  • Mobile Phone: Access business voicemail, texting and calls. Place calls via the business number using the cell phone. Receive notifications regarding events, access recordings and text of voicemail and listen to call recordings. Add and edit contacts in the business contact book.
  • Softphones: Enable VoIP telephone calls on computing devices. Customize options and operate the system without keeping a browser window open.
  • Desk Phones: Manage calls and other features better, such as transfers and call queues. Use a computer and phone for other functions rather than multitasking on a single screen. 
  • Texts: Send and receive texts on both the mobile app and the desktop. Use text messaging on a phone number or a toll-free number.
  • User Extensions: Save the customer’s time and get them to meet the required person faster. Improve a company’s internal communication and enable cheaper communication for remote employees. Select one option from call algorithms, including simultaneous, round-robin, sequential or freest first, for when a customer enters a group extension.
  • Call Queues: Save phone calls instead of losing them. Reduce the number of missed calls due to a busy signal and comprehensively better customer service. Ensure low wait time for customers. Customize hold music and add greetings and messages. Set a time for which calls stay in a queue before bouncing to voicemail, ensuring customers don’t wait endlessly.
  • Conference Calls: Conduct collective talks with partners or remote employees from different locations. Efficiently address client issues by adding technicians or accountants to the call. Organize a call within seconds, record calls for reviewing and participate in a conference call using various devices.
  • Consultative Calls: Place a call on hold to ask a colleague for help without hanging up. Resolve customer queries and double-check the information.
  • Dial-By-Name: Make it easier for callers to find employees. Set up a complete directory of all employees and add the required extensions. Use the auto attendant to facilitate calls instead of staff. Organize the search by first or last name, whichever is more convenient for callers.
  • Business Contact Book: Stay updated with the comment section. Keep on top of customer integrations with note-keeping and synchronized contact lists. Import and export contacts hassle-free. Save contacts in the mobile app from the call history, eliminating the time spent on creating new profiles from scratch.
  • The Journal: View the entire communication history with customers at a glance. Access call recordings, voicemails and voicemail transcripts. Add any contact to the Contact Book or block it directly from the journal.
  • Enhanced Voicemail: Allow the auto-attendant to route a call to voicemail in case an employee is busy. Enable all calls after business hours to go directly into voicemail after informing the customers of the company’s work hours. Automatically add pending voicemails to the activity queue, ensuring none get missed. Access details, such as call duration, time of call, audio and transcription through visual voicemail.
  • Zapier Integration: Automate thousands of tasks by acting as a middleman and allow vital information to be transferred between platforms. Stay in control of business communications 24/7, manage employees, access client information and follow up on calls.
  • Visual Call Flow Configuration: Stay on top of call forwarding and call routing rules. Customize greetings and record personalized messages for clients to hear. Allow calls 24/7 or choose to receive them only during business hours. Choose additional options to increase the number of calls received and converted by team members.
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Product Ranking

#32

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#33

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User Sentiment Summary

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Good User Sentiment 207 reviews
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77%
of users recommend this product

MightyCall has a 'good' User Satisfaction Rating of 77% when considering 207 user reviews from 4 recognized software review sites.

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4.5 (14)
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4.1 (19)
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3.81 (92)
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3.7 (82)

Synopsis of User Ratings and Reviews

Simple Setup and Unified Communications: Google Voice is easy to set up and use, letting you quickly make and receive business calls without needing a separate business line. It seamlessly integrates with other Google services, allowing you to manage calls, texts, and voicemails directly from your Gmail or Google Calendar.
Cost-Effective Solution for Domestic Calls: Google Voice offers free local VoIP numbers and unlimited domestic calling within the US and Canada, making it a budget-friendly option for staying connected with clients and colleagues without incurring high call charges.
Flexibility and Accessibility: Google Voice works seamlessly across multiple devices, including smartphones, computers, and tablets, allowing you to make and receive business calls from anywhere with an internet connection, enhancing your flexibility and responsiveness.
Enhanced Voicemail Management: Google Voice provides convenient voicemail transcription, converting voice messages to text and sending them to your email. This feature saves you time and effort as you can quickly scan through messages instead of listening to each voicemail.
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Simple Setup: MightyCall is known for its straightforward setup process, allowing users to get started quickly without needing extensive technical expertise.
Mobile App: The MightyCall mobile app receives positive feedback for its user-friendly interface and comprehensive features, enabling users to manage calls, texts, and voicemails conveniently from their smartphones.
Integrations: MightyCall offers integrations with popular CRM and business tools, such as HubSpot and Salesforce, which can streamline workflows and enhance productivity for businesses.
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Limited Features: Google Voice lacks some advanced features that are essential for growing businesses, such as toll-free numbers for wider reachability and comprehensive call management options for efficient call handling.
Basic Auto-Attendant: The base plan offers a limited auto-attendant feature, which may not be sufficient for businesses that require multi-level menus and sophisticated call routing capabilities.
Customer Support Concerns: The free plan of Google Voice comes with limited customer support, potentially leading to longer resolution times for technical issues or questions.
Potential for Extra Costs: While Google Voice offers a free tier, businesses may encounter additional fees for unlocking certain features, which could affect their budget planning.
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Limited Integrations: MightyCall's integrations with popular CRM and helpdesk platforms are limited, potentially hindering workflow efficiency for businesses reliant on such tools.
Mobile App Issues: Users have reported occasional problems with the MightyCall mobile app, including call quality issues and dropped calls, which can impact communication reliability.
Customer Support Challenges: Some users have expressed concerns about the responsiveness and effectiveness of MightyCall's customer support, particularly regarding timely issue resolution.
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Google Voice for Business has been making some noise in the VoIP market, but is it music to users' ears? User reviews over the past year reveal a somewhat discordant tune. While many appreciate its budget-friendly pricing and seamless integration with Google Workspace, which allows for easy call management directly within existing workflows, some users find the lack of advanced features, such as call recording and CRM integrations, a major drawback. This absence can be particularly limiting for businesses that rely heavily on these features for quality control, training, or sales automation. For instance, a sales team unable to record calls might miss valuable insights into customer interactions, hindering their ability to improve their pitch or track client engagement. Furthermore, the limited customer support for free plan users has left some feeling unheard. While the affordability is attractive, especially for small businesses or solopreneurs, the lack of reliable support can lead to frustrating experiences when technical issues arise. In essence, Google Voice for Business is like a basic smartphone - it handles calls and texts efficiently but lacks the bells and whistles of more sophisticated devices. Therefore, it's best suited for budget-conscious individuals or small businesses already deeply embedded in the Google ecosystem and who don't require advanced call management features. Larger businesses or those needing more robust functionality might find themselves hitting a sour note with Google Voice and should consider alternatives like RingCentral or Dialpad.

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MightyCall has been making waves in the business phone software scene, but is it all it's cracked up to be? Let's dive into what users have been saying over the past year. MightyCall users rave about its user-friendly interface and straightforward setup, making it a breeze for even the least tech-savvy folks to get up and running. The mobile app is a major hit, allowing users to stay connected and manage calls on the go. Plus, MightyCall's competitive pricing and flexible plans make it a budget-friendly option for small businesses and startups. However, some users have noted that customer support can be a bit slow at times, and the call quality isn't always crystal clear. But what truly sets MightyCall apart is its focus on small business needs. Features like auto-attendants, call recording, and voicemail transcription give small businesses a professional edge without breaking the bank. Plus, integrations with popular CRM and helpdesk software make it a seamless addition to any existing workflow. So, who is MightyCall perfect for? If you're a small business or solopreneur looking for an affordable, easy-to-use phone system with essential features, MightyCall might just be your knight in shining armor. However, if top-notch customer support and flawless call quality are your top priorities, you might want to explore other options. Remember, the world of business communication is constantly evolving, so it's always a good idea to check for the latest updates and user reviews before making a decision.

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