Google Meet vs Webex Calling

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Our analysts compared Google Meet vs Webex Calling based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Google Meet Software Tool
Webex Calling Software Tool

Product Basics

Google Meet is a leading audio and video conferencing solution that allows Google account holders to create instant and scheduled meetings. Participants can join meetings through a web browser or a mobile device, or dial-in with password-protected numbers, with the free version allowing up to 100 attendees for up to 60 minutes. In addition to chatting, participants can share specific tabs or their whole screen in real time to collaborate with others. It provides call encryption and enhanced audio quality through noise cancelling filters. Google Workspace subscribers can hold longer meetings with more participants, raise their hands, conduct polls and Q&A sessions and record meetings which are stored by default on Google Drive.

It integrates seamlessly with other Google offerings — Calendar, Gmail and Contacts — to enable one-click meetings. Participants from third-party video conferencing systems like Cisco, Polycom, Lifesize, Sony, and Microsoft Skype for Business can join Google Meet calls through the Pexip Infinity gateway.
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Webex Calling is a sophisticated software solution designed to manage business phone tasks with efficiency and reliability. It offers cloud-based calling services that integrate seamlessly with existing communication systems, providing a comprehensive platform for voice, video, and messaging. This software is particularly well-suited for medium to large enterprises that require robust, scalable communication solutions to support their operations. Its cloud-based nature ensures flexibility and ease of deployment, making it ideal for businesses with distributed teams or remote workforces.

Key benefits of Webex Calling include enhanced call quality, advanced security features, and seamless integration with other collaboration tools. Popular features encompass high-definition voice and video calls, voicemail, call forwarding, and detailed analytics. Users appreciate its intuitive interface and the ability to manage calls from various devices, including desktops and mobile phones.

Compared to similar products, Webex Calling is often praised for its reliability and comprehensive feature set. Pricing details can vary based on the specific needs and scale of the business, so it is recommended to contact SelectHub for a tailored pricing quote. This ensures that businesses can get the most accurate and cost-effective solution for their unique requirements.

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Product Insights

  • Enhanced Collaboration: Google Meet facilitates real-time collaboration, allowing team members to share screens, documents, and ideas as if they were in the same room, enhancing productivity and fostering a collaborative work environment.
  • Seamless Integration: It integrates smoothly with other Google Workspace tools like Calendar, Drive, and Gmail, streamlining workflows and reducing the need to switch between different applications for scheduling meetings or accessing files.
  • High-Quality Video Conferencing: Google Meet offers high-definition video conferencing, ensuring clear and crisp visuals during meetings, which is crucial for maintaining engagement and ensuring effective communication among participants.
  • Scalability: Whether for one-on-one check-ins or large group meetings, Google Meet scales to accommodate various meeting sizes, making it suitable for businesses of all sizes without compromising performance or reliability.
  • Accessibility: With features like live captions and a mobile-friendly design, Google Meet ensures that meetings are accessible to participants with different needs and from various locations, promoting inclusivity and flexibility.
  • Enhanced Security: Google Meet employs robust security measures, including encryption in transit and at rest, to protect your meetings and data from unauthorized access, giving businesses peace of mind regarding their information security.
  • Cost Efficiency: By reducing the need for physical meeting spaces and travel, Google Meet can help businesses save on overhead costs, making it a cost-effective solution for companies looking to optimize their operational expenses.
  • Easy to Use: With its intuitive interface and straightforward setup, Google Meet allows users to start or join meetings with just a few clicks, minimizing technical barriers and ensuring meetings start on time.
  • Global Reach: Google Meet enables teams to connect across the globe, breaking down geographical barriers and allowing businesses to tap into a wider talent pool and expand their market reach without the need for extensive travel.
  • Real-Time Feedback: Features like the chat function and Q&A in Google Meet allow for real-time feedback during presentations or discussions, enabling more dynamic and interactive meetings that can adapt to participants' responses on the spot.
  • Record and Replay: The ability to record meetings and access them later on Google Drive means that no one has to miss out on important discussions, and teams can revisit past meetings for reference or training purposes.
  • Customizable Backgrounds: Google Meet offers the option to blur or replace your background during video calls, helping to maintain professionalism and privacy, regardless of your physical location.
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  • Cost Efficiency: Reduce expenses by eliminating the need for traditional phone lines and hardware, leveraging cloud-based solutions instead.
  • Scalability: Easily scale your phone system up or down based on business needs without the hassle of physical infrastructure changes.
  • Global Reach: Enable seamless communication across different geographical locations, supporting remote and international teams effectively.
  • Integration Capabilities: Integrate with other business tools like CRM systems and collaboration platforms to streamline workflows and enhance productivity.
  • Reliability: Benefit from high uptime and robust performance, ensuring that your communication channels are always available when needed.
  • Advanced Security: Protect sensitive business communications with enterprise-grade security features, including encryption and secure access controls.
  • Flexibility: Support a variety of devices and platforms, allowing employees to make and receive calls from their preferred devices, whether it's a desk phone, mobile, or computer.
  • Enhanced Collaboration: Facilitate better teamwork with integrated features like video conferencing, screen sharing, and instant messaging.
  • Improved Customer Service: Offer superior customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
  • Analytics and Reporting: Gain insights into call patterns, usage, and performance with detailed analytics, helping to make informed business decisions.
  • Business Continuity: Ensure uninterrupted communication during emergencies or outages with built-in redundancy and disaster recovery options.
  • Ease of Management: Simplify administration with a centralized, user-friendly interface for managing users, settings, and policies.
  • Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging energy-efficient cloud infrastructure.
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  • Safety First: Safely communicate amongst peers and colleagues without fear of data breaches or hijacking. Meets IETF security requirements for Datagram Transport Layer Security (DTLS) and Secure Real-time Transport Protocol (SRTP). Includes anti-abuse capabilities and multiple two-step authentication options. 
  • Unlimited Meetings: Host and join free audio and video conferencing meetings anytime, anywhere for an unlimited amount of times. Available for free for up to 100 participants in a single meeting. 
  • Accessibility: Access from any device including browsers, iOS and Android with no download required. Easily invite participants to meetings via link or email address. 
  • Live Captioning: Follow along in real time with captioning generated by Google’s speech recognition technology. Meeting attendees can translate captions into their preferred languages. 
  • Screen Sharing: Collaborate on documents, share presentations and give step-by-step instructions to meeting participants using screen share, which allows anyone to present their entire screen or application window. 
  • Preview Screen: View video, adjust audio and see a list of who has already joined a meeting before entering. 
  • User Controls: Meeting hosts can mute, pin, remove participants and more using the advanced controls for meetings. 
  • Messaging: Chat with other participants through live messaging during meetings. Send files and links, as well as text. 
  • Integrations: Join meetings directly from Google Calendar or Gmail. Integrates with Microsoft Outlook, Slack and more for additional accessibility. 
  • Plan Options: Choose between a free plan, Google Workspace Essentials, and Google Workspace Enterprise. Paid plans increase the maximum number of participants allowed in a single meeting space, the amount of time allowed for a meeting and more. 
  • Google Workspace Suites: Comes as part of Google Workplace suites for education, healthcare and nonprofit organizations. Increase productivity, communication and collaboration with email, chat and video conferencing in an easily accessible workspace. 
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  • Cloud-Based System: Webex Calling operates entirely in the cloud, eliminating the need for on-premises hardware and simplifying maintenance.
  • High-Definition Voice Quality: Ensures crystal-clear audio for all calls, enhancing communication clarity and reducing misunderstandings.
  • Global Reach: Provides international calling capabilities, allowing businesses to connect with clients and partners worldwide seamlessly.
  • Integrated Collaboration Tools: Combines calling with Webex Meetings and Webex Teams for a unified communication experience.
  • Advanced Call Routing: Features such as hunt groups, call queues, and auto-attendants ensure calls are directed to the right person or department efficiently.
  • Mobile and Desktop Apps: Offers applications for both mobile devices and desktops, enabling users to make and receive calls from anywhere.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Call Analytics: Provides detailed call analytics and reporting, helping businesses monitor call performance and identify areas for improvement.
  • Security and Compliance: Adheres to industry standards for security and compliance, including end-to-end encryption and GDPR compliance.
  • Integration with Existing Systems: Seamlessly integrates with existing business applications such as CRM systems, enhancing workflow efficiency.
  • Scalability: Easily scales to accommodate business growth, whether adding new users or expanding to new locations.
  • Emergency Calling: Supports emergency calling features, ensuring compliance with local regulations and enhancing safety.
  • Call Recording: Allows for the recording of calls for training, quality assurance, and compliance purposes.
  • Multi-Device Support: Users can switch between devices during a call without interruption, providing flexibility and convenience.
  • Directory Integration: Integrates with corporate directories, making it easy to find and contact colleagues.
  • Customizable User Interface: Offers a customizable interface to meet the specific needs and preferences of different users.
  • Hot Desking: Enables employees to log into any phone within the organization, making it ideal for flexible work environments.
  • Call Park and Retrieve: Allows users to park a call and retrieve it from another device, enhancing mobility within the office.
  • Presence Information: Displays the availability status of colleagues, helping to streamline communication and collaboration.
  • Call Forwarding: Provides various call forwarding options, ensuring important calls are never missed.
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Product Ranking

#2

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Business Phone Systems

#60

among all
Business Phone Systems

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User Sentiment Summary

Great User Sentiment 27162 reviews
Great User Sentiment 307 reviews
89%
of users recommend this product

Google Meet has a 'great' User Satisfaction Rating of 89% when considering 27162 user reviews from 5 recognized software review sites.

85%
of users recommend this product

Webex Calling has a 'great' User Satisfaction Rating of 85% when considering 307 user reviews from 1 recognized software review sites.

4.4 (5680)
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4.46 (11001)
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4.5 (10306)
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4.5 (144)
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4.1 (31)
4.25 (307)

Synopsis of User Ratings and Reviews

Seamless Integration with Google Workspace: Google Meet is tightly integrated with Google Calendar and Gmail, making scheduling and joining meetings effortless. This integration streamlines workflows and enhances productivity for businesses that rely on Google Workspace.
High-Quality Video and Audio: Google Meet delivers reliable video and audio quality, ensuring clear and uninterrupted communication during virtual meetings. This is crucial for maintaining professionalism and engagement in business settings.
Robust Security Features: Google Meet prioritizes security with features like data encryption and meeting access controls. These measures protect sensitive business information and ensure the privacy of virtual meetings.
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Seamless Cisco Integration: Webex Calling is known for its easy integration with other Cisco products, making it a natural choice for businesses already invested in the Cisco ecosystem.
High-Quality Audio and Video: Users consistently praise Webex Calling for its clear audio and video capabilities, ensuring professional and productive business communications.
Strong Security Measures: Businesses with security top of mind appreciate Webex Calling's robust security features that keep sensitive conversations protected.
Scalability for Businesses of All Sizes: Webex Calling is designed to grow with your business, making it an attractive option for both small businesses and large enterprises.
User-Friendly Interface: Many users find the platform intuitive and easy to navigate, reducing the learning curve for new users.
Excellent Mobile Functionality: The Webex Go tool extends the platform's capabilities to mobile devices, enabling users to stay connected from anywhere.
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Limited Functionality for Phone Calls: Google Meet's primary function is video conferencing, so its features for phone calls are limited. Users have expressed frustration with the lack of call recording, voicemail transcription, and other essential phone features.
Integrations and Compatibility: Integrating Google Meet with non-Google applications and CRMs can be challenging, limiting its compatibility with existing business workflows. This can hinder productivity and create additional steps for users.
Call Quality Issues: Users have reported experiencing dropped calls, audio lag, and poor video quality, particularly in areas with unstable internet connections. These issues can disrupt important business conversations and create a negative impression.
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High Cost: Webex Calling tends to be more expensive than some of its competitors, which can be a deterrent for budget-conscious businesses.
Mobile App Issues: Some users have reported experiencing occasional problems with the Webex Calling mobile app, which can be inconvenient for employees who rely on their mobile devices for work.
Complex Setup: The initial setup and configuration process for Webex Calling can be complex and time-consuming for some users, particularly those without a strong technical background.
Limited Call Management: Compared to competitors, Webex Calling offers a limited set of call management features. Basic features like call queues, call monitoring, voicemail-to-email, and call recording often require users to purchase the more expensive Enterprise Plan.
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Google Meet seems to be a crowd-pleaser, especially for folks already plugged into the Google ecosystem. Users rave about its seamless integration with other Google Workspace tools like Docs, Sheets, and Calendar, making it a breeze to schedule meetings, share documents, and collaborate in real-time. The interface is clean and intuitive, even for non-techies, which is a major plus. Google Meet also gets kudos for its top-notch video and audio quality, ensuring smooth and clear communication. Plus, it doesn't hurt that it's included with Google Workspace, making it a cost-effective option for businesses. However, no software is perfect. Some users find Google Meet's feature set a bit basic compared to rivals like Zoom or Microsoft Teams. For instance, it lacks some advanced features like breakout rooms and virtual backgrounds, which can be bummers for larger meetings or those who want to spice things up. Additionally, while Google Meet's security is generally solid, some users have raised concerns about data privacy, especially in light of Google's data collection practices. So, if you're super privacy-conscious, you might want to think twice. All in all, Google Meet is a reliable and user-friendly video conferencing tool that's perfect for businesses and individuals who value simplicity and integration with Google Workspace. It's a solid choice for everyday meetings, but if you need bells and whistles or have strict privacy concerns, you might want to explore other options. Just remember, the tech landscape changes quickly, so it's always a good idea to check for the latest updates and features before making a decision.

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Is Webex Calling all it's cracked up to be? User reviews from the last year paint a somewhat mixed picture of this popular calling solution. On the plus side, Webex Calling consistently receives praise for its robust calling features, including high-quality audio and video, and its seamless integration with other Cisco products, a major selling point for businesses already invested in the Cisco ecosystem. Users highlight the platform's user-friendly interface, especially for conducting video conferences and managing calls across multiple devices, which boosts productivity for remote and hybrid teams. However, some users find the initial setup process to be a bit daunting, and the pricing structure less competitive than some alternatives. A common gripe is the limited scalability and call management features available in the basic plans, pushing businesses to opt for the pricier Enterprise Plan for functionalities like call queuing and voicemail-to-email. Additionally, while Webex Calling boasts integration with Webex Meetings, its overall app integration capabilities are considered less impressive compared to competitors. In conclusion, Webex Calling emerges as a solid choice for businesses prioritizing a reliable and secure calling solution deeply integrated with the Cisco ecosystem, particularly those with straightforward communication needs. However, businesses seeking advanced call management features or extensive third-party integrations might find more comprehensive solutions elsewhere.

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