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Fuze vs Toky

Last Updated: November 18th, 2024

Our analysts compared Fuze vs Toky based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Fuze is a cloud-based business phone system that provides a range of communication and collaboration tools for businesses of all sizes. It offers features such as voice calling, video conferencing, instant messaging, file sharing, and more. Fuze is designed to be easy to use and manage, and it can be integrated with a variety of other business applications. It is most suited for businesses that need a reliable and affordable phone system with advanced features.

Some of the key benefits of Fuze include its affordability, ease of use, and scalability. Fuze is also highly reliable, with a 99.99% uptime guarantee. Additionally, Fuze offers a variety of popular features, such as call forwarding, voicemail, and call recording. Fuze compares favorably to similar products based on user experiences within the context of Business Phone. It is generally considered to be one of the best business phone systems on the market.

Fuze offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month, and they include a variety of features. Fuze also offers a free trial so that businesses can try the service before they commit to a paid plan.

Toky is a cloud-based phone system that consolidates data, personalizing customer service by automatically synching interactions to customer records. It also provides virtual phone numbers in multiple countries, and integrates well with CRM and other tools.

Its other attributes include IVR phone trees, bulk SMS, reporting and analytics, speech-to-text, fax-to-email, call monitoring, a power dialer and more.

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Documentation

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24/7 Live Support

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Product Insights

Seamless Communication: Fuze unifies all communication channels, including voice, video, messaging, and file sharing, into a single, intuitive platform, enabling seamless collaboration and efficient information exchange.
Enhanced Productivity: By integrating with popular business applications and offering features like presence management, call recording, and transcription, Fuze streamlines workflows, reduces distractions, and boosts productivity.
Cost Savings: Fuze eliminates the need for multiple communication systems, reducing hardware and maintenance costs. Its cloud-based architecture also offers flexible pricing options, allowing businesses to scale their communication needs without breaking the bank.
Improved Customer Experience: Fuze's omnichannel capabilities empower businesses to provide exceptional customer service across all channels, ensuring prompt and personalized responses that enhance customer satisfaction.
Increased Mobility: Fuze's mobile app allows employees to stay connected and productive from anywhere, enabling remote work and flexible schedules that cater to modern business needs.
Enhanced Security: Fuze adheres to industry-leading security standards and employs robust encryption protocols to protect sensitive data and ensure compliance with regulatory requirements.
Scalability and Flexibility: Fuze's cloud-based infrastructure allows businesses to easily scale their communication systems as their needs evolve, accommodating growth and changes in business operations.
Improved Collaboration: Fuze's video conferencing and screen sharing capabilities foster effective collaboration among team members, regardless of their location, breaking down geographical barriers and promoting teamwork.
Simplified Management: Fuze's centralized administration portal provides IT teams with a comprehensive view and control over the entire communication system, simplifying management and reducing administrative overhead.
Exceptional Support: Fuze offers dedicated customer support, ensuring that businesses receive prompt assistance and guidance whenever needed, minimizing downtime and maximizing system uptime.

Offer Continuous Support: Ensure consistent, quality customer experiences with tools that screen, route and monitor calls. Reduce the occurrence of dropped or missed calls. Remote access and call forwarding allow working on the go.
Improve Efficiency: Automate repetitive tasks with power dialers, voicemail drop and bulk messaging, so agents can be more attentive to customers and complex tasks.
Scale Easily: Adjust service according to current and future business needs. Access the system through a built-in cloud from desktops, laptops, mobile phones and tablets anywhere in the world. Build custom IVR menus based on rank, location and experience, and add or remove agents as the team evolves.
Personalize Service: Automatically route customers to the most appropriate agents and departments for their queries.

Next-Gen Calling: Start a video call immediately, despite location. Upgrade a 1:1 voice call into a video call in an instant. Communicate quickly with team members and enhance collaboration. Improve cross-functional engagement. Attain flexibility by eliminating the limitations attached to a traditional phone system.
Global Voice: Experience high-quality calls. Get unmetered calls to over 110 countries with over 50 carrier relationships. Attain multiple integration support and hybrid approaches.
Devices: Use desk phones designed with exceptional voice quality and easy-to-use control buttons. Choose from options such as noise control, HD audio and HD video commands. Use Telepresence Connect to enable interoperability between different devices and eliminate the need to log in to access the hardware.
Audio and Video Conferencing: Allow up to 1,000 participants in meetings on OSX, Android, Windows and the web. Schedule, host and join hostless meetings. Begin ad hoc meetings from the integrated team messaging or from Slack or Microsoft Teams. Check camera, microphone and speaker defaults in the settings option and preview them, ensuring that meetings start off on the right foot.
Rooms: Create a top-notch collaboration space for a reasonable price. Receive and make calls easily from a DID-enabled Room. Experience consistency across different devices and meeting spaces. Reuse USB equipment. Incorporate any H.323 or SIP endpoint in the meeting.
Collaboration Tools: Use whiteboarding features to enhance team collaboration. Integrate to Dropbox and Box to share information smoothly during meetings. Upload content directly from where it is stored. Manage the agenda through meeting notes, keeping a tab of important comments and more.
Meeting Types: Take advantage of different meeting types, including team meetings, sales presentations and company town halls. Choose a meeting type depending on the type of interaction and the audience. Schedule invite attendees, webinars and more for large meetings with up to 1000 participants. Access all meeting settings like screen share and meeting controls as a presenter or host, while the other participants are on mute and cannot unmute until the presenter/host unmutes them.
Agent Access: Use a single communication application for all needs. Receive calls from the inbound queue, message team members or join a team meeting. Attain flexibility to answer calls anywhere. View queue statistics and enable easy sign-in or sign-out.
Supervisors and Managers: Manage call flows, IVRs and agent status. Communicate effectively with people inside and outside the contact center. Get an overview of metrics, monitor calls, manage agent status and more. Allow callers to connect to the right agent hassle-free.
CRM and Help Desk Integrations: Create valuable integrations that give the agents relevant information about callers. Once calls are completed, automatically sync call information to accounts or cases. Build integrations or work with the professional services team to customize workflows.
Data Analytics: Attain a detailed look into queues managed by supervisors. Access real-time data, agent statistics and caller information. Perform detailed research and trend analysis.
Team Messaging: Eliminate the hassle of switching between applications and devices to reach a colleague. Connect group members quickly using the messaging platform that supports 1:1 chats and group chats. Send images, documents and links to team members. Switch from a group chat to a group call effortlessly. Keep in touch with colleagues via SMS/MMS chats. Search the history of messages in particular conversations or documents.
Integrations: Edit meeting settings directly from the Google Calendar or Outlook Calendar. Connect with colleagues, third-party individuals and clients without leaving the email application. Schedule and make meeting calls from Gmail or Outlook. Integrate with Office 365 contacts and Google contacts to manage and sync contacts.

International Phone Number: Establish virtual phone numbers in more than 60 countries to localize support for international customers.
Phone Trees: Allow customers to connect directly with the most appropriate agent using interactive voice response.
Simultaneous Calls: Eliminate the chances of missing leads by receiving calls from multiple customers simultaneously, depending upon the number of available agents.
Greetings in Multiple Languages: Boost customer satisfaction and engagement with pre-recorded, customized greetings and messages in several languages.
Call History: Access records of all interactions between agents and customers, including missed calls and voicemails, on a single dashboard.
Call Filters: Set business hours and agent availability. Filter inbound calls to serve callers from specific countries.
On Hold Functions: Put a call on hold to consult with other agents and find the best answers to customer queries.
Call Transfer: Transfer calls to the appropriate agent or department to serve customer-specific needs.
Voicemail: Reduce the chances of missed leads by allowing customers to leave voicemail messages.
Integration: Connect the product with business CRM, website, business apps and phone systems for a seamless workflow.
Reports: Access real-time reports on dashboards and collect relevant metrics.
Speech to Text: Use an audio-to-text converter to transcribe recordings and get transcripts through email or a CRM system.
Site Call Button: Allow customers to call from the website through an embedded call button.
Fax to Email: Get customer faxes as PDF files automatically on email.
Call Recording: Reduce the chances of losing critical information mentioned during inbound and outbound calls. Refer back to recordings as needed for business or training purposes.
Power Dialer: Automate phone calls and efficiently call through a set list of phone numbers. Talk to more clients in less time and convert customers into leads.
Voicemail Drop: Send pre-recorded voicemail messages to client voicemail boxes, eliminating the need to reiterate.
Call Monitoring: Monitor agents' calls in real time and evaluate quality of service. Use whisper features to train agents during calls or help them while interacting with customers on complex issues.
Notes and Tags: Add notes and tags to calls to group them and analyze business support and sales processes.
Configuration: Remove or add users in a few simple clicks.
Agent Groups: Create teams, invite additional agents to the groups and make them responsible for handling specific calls.
System Roles: Restrict users from accessing sensitive data with differentiated admin and user roles.
Messaging: Send messages in bulk through Google Sheets, WhatsApp and other platforms via dashboards.

Product Ranking

#21

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#52

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Analyst Rating Summary

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User Sentiment Summary

76%

of users recommend this product

Fuze has a 'good' User Satisfaction Rating of 76% when considering 537 user reviews from 5 recognized software review sites.

85%

of users recommend this product

Toky has a 'great' User Satisfaction Rating of 85% when considering 227 user reviews from 3 recognized software review sites.

3.5 (120)

3.7 (28)

4.15 (72)

4.28 (103)

4.1 (70)

4.4 (96)

3.8 (75)

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Synopsis of User Ratings and Reviews

Seamless Integration: Fuze seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.

Advanced Call Management: Advanced call routing, call recording, and voicemail transcription features enhance call handling efficiency and provide valuable insights.

Reliable and Scalable: Fuze's cloud-based infrastructure ensures reliable and scalable communication services, accommodating businesses of all sizes.

Cost-Effective: Fuze offers flexible pricing plans that cater to different business needs, providing cost-effective communication solutions.

User-Friendly Interface: Fuze's intuitive and user-friendly interface makes it easy for employees to adopt and use the platform, enhancing productivity.

Effortless Setup: Users praise Toky for its user-friendly interface and straightforward setup process, allowing them to get their business phone system up and running quickly without technical headaches.

Cost-Effective Solution: Many users appreciate Toky's affordability, especially its transparent pricing plans that eliminate hidden fees, making it a budget-friendly choice for businesses of all sizes.

Feature-Rich Platform: Toky is lauded for its comprehensive suite of features, including call recording, call forwarding, and voicemail transcription, empowering businesses to manage their communications effectively.

Limited Integrations: Fuze lacks native integrations with popular business tools, making it difficult to seamlessly connect with other applications.

Inconsistent Call Quality: Users have reported experiencing frequent call drops, audio delays, and poor sound quality, affecting communication reliability.

Complex User Interface: The Fuze interface can be overwhelming for some users, with a steep learning curve and a lack of intuitive navigation.

Limited Customization Options: Fuze offers limited customization options, making it challenging to tailor the platform to specific business needs and preferences.

Pricey for Small Businesses: Fuze's pricing plans can be expensive for small businesses, especially those with limited budgets.

Limited Integrations: Users express frustration over Toky's limited third-party integrations, particularly with popular CRM and helpdesk solutions. This lack of integration makes it difficult to streamline workflows and consolidate customer data.

Occasional Call Quality Issues: Some users report experiencing occasional call quality issues, such as dropped calls, jitter, and latency. These issues can be disruptive to business operations and negatively impact customer experience.

Mobile App Functionality: Users find the mobile app functionality to be somewhat limited compared to desktop versions. Certain features, such as call transfer and advanced call handling options, are either missing or less intuitive on the mobile app.

Fuze has received positive user reviews over the past year, with many praising its ease of use, comprehensive features, and reliable performance. Users have also noted its competitive pricing compared to similar products, making it an attractive option for businesses of all sizes. One of Fuze's key strengths is its user-friendly interface, which makes it easy for employees to adopt and use. The software's intuitive design and clear navigation allow users to quickly access the features they need, improving productivity and efficiency. Additionally, Fuze's comprehensive feature set, including video conferencing, instant messaging, file sharing, and call recording, provides businesses with a robust communication and collaboration solution. Fuze's reliability is another important factor contributing to its positive user reviews. Users have reported experiencing minimal downtime and technical issues, ensuring seamless communication and collaboration. This reliability is crucial for businesses that rely on their phone systems for critical operations. Overall, Fuze is a highly recommended business phone software that offers a combination of ease of use, comprehensive features, competitive pricing, and reliable performance. It is well-suited for businesses of all sizes looking for a robust and user-friendly communication and collaboration solution.

User reviews from the past year suggest Toky is a bit of a mixed bag. While many appreciate its affordability and ease of use, particularly for small businesses dipping their toes into the world of VoIP, some have found its feature set a bit lacking compared to more established players like RingCentral or Dialpad. For example, users praise Toky's simple call forwarding and voicemail features, finding them intuitive and reliable. However, more advanced features like call analytics or CRM integrations seem to be where Toky falls short, leaving some users wanting more. Essentially, Toky seems best suited for small businesses or startups that prioritize simplicity and affordability over a vast array of features. If you're a larger company with complex communication needs, you might find yourself yearning for the robust functionality of Toky's more seasoned competitors.

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FAQ

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