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Freshcaller vs MiCloud Connect

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Our analysts compared Freshcaller vs MiCloud Connect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Freshcaller Software Tool
MiCloud Connect Software Tool
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Product Basics

Analyst Rating

78 Detailed Analysis

User Sentiment

Great User Sentiment (159 Reviews)

Analyst Rating

98 Detailed Analysis

User Sentiment

Good User Sentiment (607 Reviews)
Freshcaller is a modern phone system that allows businesses to connect and collaborate quickly and at cost-effective prices. The cloud-based software is easy-to-use and offers a wide array of phone functionalities, including automatic call distributor, IVR, customizable voicemails, service level monitoring and more.

It’s ideal for HR teams, IT and customer support. The platform sets up call centers quickly, without heavy investments. Smooth functioning depends on only a web browser and a working internet connection.
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MiCloud Connect is an all-in-one cloud communications platform. It helps manage business calls, video and audio conferencing, chats, screen sharing and more. This solution allows the workforce to remain productive regardless of location.

The fully-featured cloud-based suite has intuitive interfaces so users can interact with one another effortlessly. This software provides access to essential telephony features with contact management, call routing and integrated voice. It brings teams together using collaboration tools. Additionally, you can keep all conversations in one place and have maintenance and updates managed for you.
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$15 Monthly, Freemium
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$20/User, Monthly
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Windows
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Android
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On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Customer Experience: Freshcaller enables businesses to provide a seamless and efficient customer service experience, reducing wait times and ensuring queries are resolved promptly.
  • Cost Efficiency: By leveraging cloud-based technology, Freshcaller eliminates the need for expensive hardware and maintenance, significantly reducing operational costs.
  • Scalability: Easily scale your phone system as your business grows, adding new lines and features without the need for complex installations or additional infrastructure.
  • Global Reach: Freshcaller supports international numbers and call routing, allowing businesses to expand their reach and cater to a global customer base effortlessly.
  • Enhanced Team Collaboration: Features like call conferencing and call transfer facilitate better communication and collaboration among team members, improving overall productivity.
  • Data-Driven Insights: Access detailed call analytics and reports to gain insights into call volumes, durations, and agent performance, enabling data-driven decision-making.
  • Flexibility and Mobility: With Freshcaller, employees can make and receive calls from anywhere using their mobile devices, ensuring business continuity and flexibility.
  • Customizable Call Flows: Design and implement custom call flows to route calls efficiently based on business needs, ensuring callers reach the right department or agent quickly.
  • Integration Capabilities: Seamlessly integrate Freshcaller with other business tools like CRM systems, enhancing workflow efficiency and providing a unified view of customer interactions.
  • Enhanced Security: Freshcaller employs robust security measures to protect sensitive customer data and ensure compliance with industry standards and regulations.
  • 24/7 Support: Benefit from round-the-clock customer support to resolve any issues promptly, ensuring minimal disruption to your business operations.
  • Reduced Downtime: With a reliable cloud infrastructure, Freshcaller ensures high availability and minimal downtime, keeping your business communications running smoothly.
  • Easy Setup and Management: The intuitive interface and straightforward setup process allow businesses to get started quickly without the need for extensive technical expertise.
  • Improved Agent Performance: Monitor and evaluate agent performance through call recordings and real-time analytics, providing opportunities for training and improvement.
  • Personalized Customer Interactions: Utilize caller ID and customer information to personalize interactions, enhancing customer satisfaction and loyalty.
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  • Seamless Collaboration: MiCloud Connect integrates with your existing business tools, enabling seamless communication and collaboration across teams and departments.
  • Enhanced Productivity: Streamline workflows with automated call routing, voicemail transcription, and presence management, freeing up your team to focus on high-value tasks.
  • Cost Savings: Reduce telephony expenses with flexible pricing plans, eliminating the need for expensive hardware and maintenance costs.
  • Improved Customer Experience: Provide exceptional customer service with personalized call handling, call queues, and interactive voice response (IVR) systems.
  • Scalability and Flexibility: MiCloud Connect adapts to your growing business needs, allowing you to add or remove users and features as required.
  • Reliable and Secure: Benefit from enterprise-grade reliability and security measures, ensuring uninterrupted communication and data protection.
  • Mobile Integration: Stay connected on the go with the MiCloud Connect mobile app, enabling you to make and receive calls, access voicemail, and collaborate with colleagues from anywhere.
  • Advanced Analytics: Gain valuable insights into call patterns, customer interactions, and team performance with robust analytics and reporting tools.
  • Personalized Experience: Customize your MiCloud Connect system to meet your specific business requirements, tailoring call flows, greetings, and voicemail messages.
  • Expert Support: Access dedicated technical support and account management to ensure a smooth implementation and ongoing assistance.
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  • Local Numbers: Expand business operations to different locations without making infrastructural investments. Cut down on costs and get featured in local directories. Enhance approachability by using local numbers. Mask primary business numbers and manage calls on a single number.
  • Toll-Free Numbers: Provide a free number to customers making it convenient for them and encourage more calls. Use easy to remember vanity numbers to ensure a higher recall value, leading to improved sales. Allow customers to contact the organization from across the globe.
  • Call-Masking: Increase familiarity among customers by masking helpline numbers with a local number. Buy phone numbers for over 40 countries. Distribute incoming calls and route them to the appropriate agents.
  • Number Porting: Allow quick number porting and retain old phone numbers. Access functions such as routing capabilities, Interactive Voice Response (IVR), call transfers and more. Connect with clients seamlessly with no service-related issues. Port numbers without extra costs.
  • Bring Your Own Carrier: Select a phone number carrier that is best suited for business needs. Access features including, IVR, callbacks, voicebots, intelligent call routing and more. Eliminate the hassles involved in shifting carriers to access cloud telephony system functions. Pay only for what you use.
  • Voicemail: Avoid missing any incoming calls by directing messages to the voicemail. Customize voicemail greetings, instruct callers on what to mention in the voicemail to help them feel heard even if they don’t reach a team member. Access voicemails whenever required.
  • Set Business Hours: Route phone conversations to the appropriate teams based on work schedules. Include break timings to get a clearer picture of phone operations. Alter call routings based on call volumes. Use automatic call routing to manage calls globally.
  • Multiple-Level IVR System: Segment incoming calls and resolve caller queries by routing calls to the appropriate team using IVR. Collect feedback quickly via IVR surveys. Get valuable input from callers and improve customer satisfaction.
  • Shared Call Appearance: Assign one number to various devices. Allow users to contact one central number to resolve issues. Don’t get tied to one location. Simplify call handling and allow any agent to take incoming calls. Increase call visibility and enhance team collaboration by providing one number to the entire team.
  • Power Dialer: Reduce manual effort and improve efficiency. Allow sales representatives to connect rates without wasting time in copy-pasting numbers. Reach out quickly to the SalesForce contacts. Manage and monitor the outbound calling list.
  • Call Lifecycle: Capture approximately 50 events related to both outgoing and incoming calls. Get visibility into the complete life cycle of customers. Attain information about call handling time, call duration and more. Analyze the efficiency of wait queues and use the data to improve the call flows. Evaluate and keep a tab on agent performance.
  • Call Queue Management: Reduce the number of missed calls. Decrease the number of call abandonment cases by using the callback option. Enable equal call distribution and ensure team organization.
  • Automatic Call Distribution: Route calls to the appropriate agents instantly, resulting in fewer escalations. Focus more on attending calls and resolving customer queries rather than transferring calls.
  • Reporting: Allow the phone team to analyze the working and health of the call center successfully. Identify trends and employ measures to improve customer satisfaction. Obtain a thorough understanding of hold time, average talk time, number of call transfers and more. Download a detailed call summary report including all the incoming and outgoing calls and evaluate the performance of all team members.
  • Service Level Monitoring: Manage customer experience from anywhere. Monitor global service levels and supervise teams virtually. Identify the groups or queues that do not maintain the targets, understanding the root cause of issues within the call center.
  • Call Notes: Capture important information during calls. Attach call notes to call transfers and effortlessly transfer conversation contexts. Analyze calls and the quality of conversations.
  • Click to Call: Identify phone numbers automatically on any website. Make outbound calls quickly. Disable the click-to-call functionality on particular pages if required. Access call details in the Call Metrics tab. Avoid time wasted on dialing every phone number manually. Eliminate the possibility of dialing wrong numbers.
  • After Call Work: Document every customer interaction and follow up on client requirements after every call, cutting down on the need to juggle calls continuously. Monitor agent calls and provide the necessary feedback.
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  • Apps: Access the mobile apps on computers, Mac, Android and iOS devices.
  • Conferencing: Access video and audio sharing options with screen-sharing and agenda tracker functionalities.
  • Participant Management: Make participant-related changes as per requirements including, adding attendees, putting them on mute and more.
  • Access Contacts: View contacts easily and group them. Sift the important or favorite contacts by adding a star to them.
  • Call Handling: Enable call routing based on availability.
  • Voicemail: Access voicemails with one click or enable transcriptions to be sent to the email address.
  • Call Transfer: Transfer calls to users with consultative, blind and whisper abilities. Send calls to an intercom or mailbox.
  • Call Management: Put calls on hold, park or unpark calls or pick them up by extension.
  • Phone Routing: Route calls successfully to the softphone, desk phone, mobile app or mobile number.
  • Phone Management: Manage device settings, such as wallpaper, voicemail, ringtone and more.
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Product Ranking

#64

among all
Business Phone Systems

#96

among all
Business Phone Systems

Find out who the leaders are

Analyst Rating Summary

78
98
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100
84
98
52
97
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Phone numbers
Security
Voice intelligence & analytics
Phone system
Voicemail & messaging
Call coverage
Integration & extensibility
Mobile features
Phone numbers
Voice intelligence & analytics

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Freshcaller
MiCloud Connect
+ Add Product + Add Product
Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 71 84 52 47 100 87 95 86 100 98 97 100 100 96 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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67%
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33%

User Sentiment Summary

Great User Sentiment 159 reviews
Good User Sentiment 607 reviews
80%
of users recommend this product

Freshcaller has a 'great' User Satisfaction Rating of 80% when considering 159 user reviews from 3 recognized software review sites.

78%
of users recommend this product

MiCloud Connect has a 'good' User Satisfaction Rating of 78% when considering 607 user reviews from 4 recognized software review sites.

4.1 (117)
3.8 (217)
3.8 (27)
4.2 (248)
n/a
4.0 (30)
3.4 (15)
3.4 (112)

Awards

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SelectHub research analysts have evaluated MiCloud Connect and concluded it earns best-in-class honors for Voice intelligence & analytics.

Voice intelligence & analytics Award

Synopsis of User Ratings and Reviews

Solid Call Quality: Users consistently praise Freshcaller for its reliable call quality, noting clear audio and minimal dropped calls, which are essential for professional communication.
Easy to Use Interface: Many users find Freshcaller's interface intuitive and easy to navigate, making it simple to manage calls, set up call flows, and access features without extensive training or technical expertise.
Useful Collaboration Features: Freshcaller offers features like call transfer, call conferencing, and shared call notes, which can enhance team collaboration and streamline communication within a business.
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Seamless Integration: Effortlessly connect with other MiCloud services, such as MiTeam Meetings and MiCollab, for a unified communications experience.
Enhanced Collaboration: Foster teamwork with features like instant messaging, file sharing, and video conferencing, all within a single platform.
Scalability and Flexibility: Easily adjust your phone system to meet changing business needs, adding or removing users as required.
Cost Savings: Reduce expenses with a cloud-based solution that eliminates the need for on-premises hardware and maintenance.
Improved Customer Service: Provide exceptional customer experiences with features like call routing, call queues, and voicemail-to-email.
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Reliability Issues: Users have reported frequent call drops and connectivity problems, leading to frustration and disruption of business operations.
Limited Features: Some users find Freshcaller lacking advanced features commonly found in other business phone systems, such as detailed call analytics or integrations with specific CRM software.
Customer Support Concerns: There have been complaints about the responsiveness and effectiveness of Freshcaller's customer support, leaving users feeling unsupported when encountering technical difficulties.
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Limited Customization: MiCloud Connect offers limited customization options, making it difficult for businesses to tailor the system to their specific needs.
Integration Challenges: Integrating MiCloud Connect with other business applications can be complex and time-consuming, leading to disruptions in workflow.
Scalability Concerns: As businesses grow, MiCloud Connect may struggle to scale effectively, potentially hindering communication and collaboration.
Costly Add-Ons: Essential features, such as call recording and advanced analytics, require additional paid add-ons, increasing the overall cost of the solution.
Reliability Issues: Some users have reported occasional reliability issues, including dropped calls and service outages, which can impact business operations.
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Is Freshcaller a breath of fresh air in the world of business phone systems? User reviews from the past year suggest that it might be, but it's not without its quirks. Many users praise Freshcaller for its user-friendly interface, finding it a breeze to set up and navigate compared to more complex systems like RingCentral or Dialpad. This ease of use is particularly valuable for smaller teams or businesses new to VoIP, as it allows them to hit the ground running without a steep learning curve. However, some users find Freshcaller's feature set to be somewhat limited, especially when compared to industry heavyweights. For instance, while it offers basic call center features like call queues and IVR, it lacks more advanced functionalities such as comprehensive analytics and integrations with popular CRM platforms. This makes Freshcaller a good fit for businesses with straightforward phone needs, but perhaps not ideal for those requiring a more robust, feature-rich solution. Ultimately, Freshcaller seems best suited for small to medium-sized businesses that prioritize simplicity and ease of use over a vast array of advanced features. It's a solid, no-frills option for those who just need a reliable and user-friendly business phone system without the bells and whistles.

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MiCloud Connect is a business phone software that has received positive user reviews over the last year. Users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, MiCloud Connect offers a wide range of features, including call forwarding, voicemail, and video conferencing, which makes it a versatile solution for businesses of all sizes. Compared to similar products, MiCloud Connect stands out for its ease of use and reliability. Users find it to be more intuitive than other software, and they appreciate that it rarely experiences any downtime. Additionally, MiCloud Connect offers a number of features that are not available in other products, such as the ability to integrate with Microsoft Teams and Salesforce. These differentiating factors make MiCloud Connect a valuable option for businesses that are looking for a comprehensive and easy-to-use business phone solution. Overall, MiCloud Connect is a well-rounded business phone software that is suitable for businesses of all sizes. Its user-friendly interface, reliable call quality, and wide range of features make it a valuable option for businesses that are looking for a comprehensive and easy-to-use solution.

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Screenshots

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Head-to-Head Comparison

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