Dialpad vs Dialpad Ai Voice

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Our analysts compared Dialpad vs Dialpad Ai Voice based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Dialpad Ai Voice Software Tool

Product Basics

Dialpad is a unified communications as a service (UCaaS) platform available on desktop, mobile and through web browsers. It comes with a web app, voicemail transcription, online meetings and integration with Office 365 and Google Apps for Work. Advanced plans offer custom analytics and reporting, unlimited ring groups and integrations with Zendesk, Slack, Hubspot and Azure.

Its contact center provides interactive voice response (IVR), omnichannel routing and analytics dashboards for easy monitoring and coaching of call agents. AI-powered Voice Intelligence performs live sentiment analysis through automated note-taking so that supervisors can step in in time to help improve call outcomes. Through built-in machine learning, it highlights actionable call content and call summary for agent feedback. Subscribers can dial unlimited numbers across the U.S. and Canada. It is presently a preferred partner of Google, Microsoft and Sprint. The vendor offers a 14-day free trial.
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Dialpad Ai Voice is a sophisticated software solution designed to streamline business communication through advanced voice technology. It integrates seamlessly with various business tools, offering features like real-time transcription, intelligent call routing, and voice analytics. This platform is particularly well-suited for businesses of all sizes that require efficient and reliable communication systems, such as customer service teams, sales departments, and remote workforces. The benefits include enhanced productivity, improved customer interactions, and actionable insights from call data.

Popular features include AI-powered call summaries, automated note-taking, and seamless integration with CRM systems. Users often praise its intuitive interface and robust functionality, which set it apart from similar products. Pricing details can vary based on the specific needs and scale of the business, so it's recommended to contact SelectHub for a tailored quote. Overall, Dialpad Ai Voice is a versatile and powerful tool for modern business communication.

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$15/User, Monthly
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Tailored to your specific needs
$15/User, Monthly
Get a free price quote
Tailored to your specific needs
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Product Assistance

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Product Insights

  • Seamless Communication: Dialpad unifies all communication channels (voice, video, chat, SMS) into a single, intuitive platform, streamlining collaboration and eliminating the need for multiple apps.
  • Enhanced Productivity: AI-powered features, such as call transcription, note-taking, and automated follow-ups, free up time for teams to focus on high-value tasks.
  • Improved Customer Experience: Dialpad's omnichannel capabilities allow businesses to provide personalized and consistent support across all channels, enhancing customer satisfaction.
  • Cost Savings: Dialpad's cloud-based architecture eliminates the need for expensive hardware and maintenance costs, reducing operational expenses.
  • Scalability and Flexibility: Dialpad's flexible pricing plans and easy-to-use interface enable businesses of all sizes to scale their communication systems as needed.
  • Increased Mobility: Dialpad's mobile app allows teams to stay connected and productive from anywhere, fostering collaboration and remote work.
  • Improved Security: Dialpad meets industry-leading security standards, ensuring the privacy and confidentiality of sensitive business communications.
  • Real-Time Analytics: Dialpad provides detailed analytics and reporting, empowering businesses to track key metrics, identify trends, and optimize their communication strategies.
  • Integrations with Business Tools: Dialpad seamlessly integrates with popular CRM, productivity, and collaboration tools, enhancing workflow efficiency.
  • Exceptional Customer Support: Dialpad's dedicated support team provides personalized assistance and guidance, ensuring a smooth and successful implementation.
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  • Enhanced Productivity: Automate routine tasks like call transcription and note-taking, freeing up time for more strategic activities.
  • Improved Collaboration: Seamlessly integrate with tools like Slack and Microsoft Teams, ensuring smooth communication across platforms.
  • Cost Efficiency: Reduce expenses associated with traditional phone systems and maintenance by leveraging cloud-based solutions.
  • Scalability: Easily scale your communication infrastructure as your business grows without the need for significant hardware investments.
  • Real-Time Insights: Access real-time analytics and reporting to make data-driven decisions and optimize communication strategies.
  • Enhanced Customer Experience: Utilize AI-driven features to provide faster and more accurate responses, improving overall customer satisfaction.
  • Flexibility: Support remote and hybrid work environments by enabling employees to communicate effectively from anywhere.
  • Security: Benefit from robust security measures, including encryption and compliance with industry standards, to protect sensitive information.
  • Integration Capabilities: Connect with CRM systems like Salesforce to streamline workflows and enhance customer relationship management.
  • Customizability: Tailor the platform to meet specific business needs with customizable settings and features.
  • Reduced Downtime: Experience high reliability and uptime, minimizing disruptions to business operations.
  • Training and Support: Access comprehensive training resources and responsive support to ensure smooth adoption and ongoing use.
  • Unified Communications: Consolidate voice, video, and messaging into a single platform, simplifying communication management.
  • Mobility: Use mobile apps to stay connected and manage communications on the go, enhancing flexibility and responsiveness.
  • AI-Powered Assistance: Leverage AI to assist with tasks such as sentiment analysis and call coaching, improving overall communication quality.
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  • Contact Center: Give employees valuable feedback using real-time screen recording to view an agent’s entire screen and evaluate workflows. Record customer-agent conversations and store them in a CRM database for later review. Access caller history and interact with customers on multiple platforms via omnichannel support. Provide a customer satisfaction (CSAT) survey for customers to leave reviews. 
  • Calling: Make calls on laptops, tablets, smartphones, or desk phones utilizing cloud calling and AI technology. 
    • VoIP: Provide high definition clarity conversations utilizing WebRTC and Opus codec technologies, ensuring 100% uptime SLA. 
    • User Set Up: Add new employees, assign roles and phone numbers to members, give permissions and more from one central location. Automatically sync employee’s Microsoft 365 and Google G Suite accounts, allowing document sharing, calendar correspondence and messaging. 
    • Voice Intelligence (Vi): Record, transcribe and capture essential action items during phone calls with built-in natural language processing (NLP) and voice recognition technology. Record who said what and when during a call with a back-and-forth, text format transcription. Search through recorded phone conversations for keywords and receive post-call summaries to keep track of important information exchanged during a call. 
    • Mobility: Work from anywhere and anytime on the business phone mobile app. Send messages, check voicemail and make, receive, transfer and record calls and more 
    • Call Distributor: Set up interactive voice response (IVR) to establish an automated call center tailor-made to assist customer’s specific needs. Create routing rules to send customer calls to appropriate departments automatically, giving callers the option to leave a voice message or receive a callback. Receive call analytics that shows available representatives, call duration and speed to answer.  
    • Call Handling: Transfer incoming calls to other members, forward to external numbers, add a third party and more. Switch calls between devices such as a laptop and smartphone. 
  • Messaging: Communicate with team members with SMS, MMS, Group SMS and more. Connect with customers, clients and vendors externally on any device. Switch ID to another department to conceal personal numbers. Communicate with peers with internal messaging, allowing for group messing with internal and external members. Show if a member is available, busy or away with presence and status functions. 
  • Web Conferencing: Conduct high-quality, secure video and audio conferencing calls with more than 50 international access numbers. 
    • Conference Call App: Join a conference call from any iOS or Android device. 
    • Controls: View current speakers, conference information and lists of participants. Change screen layouts from the grid view to the video view and switch between screen view and participant view during screen sharing. Mute all participants and lock conference calls with organizer controls. 
    • Group Chat: Ask a question, make a comment and communicate with meeting participants. 
    • Screen Sharing: Share a window, entire screen, document, tab within a window and more with meeting participants. 
    • Conference Call Dial-Out: Automatically dial-out to invited members before a conference call begins or send an invite during an active call. 
  • Security: Enforce data protection with 256-bit Advanced Encryption Standards on the Google Cloud Platform. Layered encryption keeps calls, messages and payments secure. Flag and reroute system failovers with built-in automatic backups, ensuring no data loss occurs. 
  • Sales Support: Provide agents with real-time, in-call support with Live Coach. Check on calls with live sentiment analysis, listen in on calls and join calls when additional help is needed. Give agents helpful advice when specific keywords or phrases are used on calls. 
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  • AI-Powered Transcriptions: Automatically transcribes calls in real-time, providing accurate and searchable text.
  • Voice Intelligence: Analyzes conversations to provide actionable insights and identify key moments.
  • Seamless Integrations: Integrates with popular tools like Salesforce, Slack, and Google Workspace to streamline workflows.
  • Call Routing: Advanced call routing options ensure calls are directed to the right team or individual based on predefined criteria.
  • Customizable IVR: Interactive Voice Response system can be tailored to meet specific business needs, enhancing customer experience.
  • HD Voice Quality: Ensures crystal-clear audio for all calls, reducing misunderstandings and improving communication.
  • Global Reach: Supports international calling and local numbers in over 70 countries, facilitating global business operations.
  • Call Analytics: Provides detailed analytics on call metrics, helping businesses monitor performance and identify trends.
  • Voicemail Transcription: Converts voicemails into text, making it easier to review and respond to messages.
  • Call Recording: Records calls for training, compliance, and quality assurance purposes, with easy access to recordings.
  • Mobile App: Offers a robust mobile application for iOS and Android, allowing users to manage calls on the go.
  • Team Messaging: Includes built-in messaging for team collaboration, reducing the need for separate communication tools.
  • Video Conferencing: Supports high-quality video meetings, integrating seamlessly with voice calls and messaging.
  • Security and Compliance: Adheres to industry standards for data security and compliance, including GDPR and HIPAA.
  • Custom Call Controls: Provides options for call hold, transfer, and mute, giving users full control over their call experience.
  • Multi-Device Support: Allows users to switch between devices seamlessly, ensuring continuity in communication.
  • Real-Time Coaching: Offers live coaching features for supervisors to assist agents during calls without interrupting the conversation.
  • Spam Detection: Identifies and blocks spam calls, reducing interruptions and enhancing productivity.
  • Caller ID and Call Screening: Displays caller information and allows users to screen calls before answering.
  • Custom Hold Music: Enables businesses to upload custom hold music or messages, enhancing the caller experience.
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Product Ranking

#23

among all
Business Phone Systems

#104

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 93 88 95 100 100 100 100 100 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 1190 reviews
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86%
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Dialpad has a 'great' User Satisfaction Rating of 86% when considering 1190 user reviews from 5 recognized software review sites.

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Awards

SelectHub research analysts have evaluated Dialpad and concluded it earns best-in-class honors for Phone system and Voice intelligence & analytics.

Phone system Award
Voice intelligence & analytics Award

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Synopsis of User Ratings and Reviews

Seamless Integration: Dialpad effortlessly integrates with popular business tools like Google Workspace and Salesforce, streamlining communication and enhancing productivity.
Advanced Call Management: Its robust call management features, such as call forwarding, call recording, and voicemail transcription, empower businesses to handle calls efficiently and professionally.
Collaboration Hub: Dialpad serves as a central hub for team collaboration, enabling users to share files, send messages, and hold video conferences, fostering seamless communication and teamwork.
AI-Powered Insights: Dialpad's AI capabilities provide valuable insights into call performance, customer behavior, and agent productivity, helping businesses optimize their communication strategies.
Cost-Effective Solution: Dialpad's flexible pricing plans and cloud-based infrastructure make it an affordable and scalable solution for businesses of all sizes.
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Real-Time Insights: Dialpad Ai Voice provides real-time transcriptions of calls, along with sentiment analysis, giving you immediate insights into customer conversations.
AI-Powered Coaching: The platform offers AI-driven speech coaching and action item tracking, helping sales and support teams improve their performance during calls.
Seamless Integrations: Dialpad Ai Voice integrates with popular business tools such as Salesforce and Google Workspace, allowing for streamlined workflows and data synchronization.
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Limited Integrations: Dialpad's integration options are limited compared to other business phone systems, making it difficult to connect with essential business tools.
Inconsistent Call Quality: Users have reported experiencing inconsistent call quality, including dropped calls and audio issues, which can disrupt business communications.
Complex User Interface: The Dialpad user interface can be complex and challenging to navigate, especially for users with limited technical expertise.
Limited Customization Options: Dialpad offers limited customization options, making it difficult to tailor the system to specific business needs.
Pricing Concerns: Some users have expressed concerns about Dialpad's pricing structure, finding it to be expensive compared to similar business phone systems.
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Billing Headaches: Users have reported confusing billing practices, leading to unexpected charges and difficulty understanding invoices.
Sluggish Support: Customer support response times can be slow, and some users feel their issues aren't adequately addressed, causing frustration and downtime.
Limited Features on Lower Tiers: Essential integrations like Slack and Zapier are often locked behind higher-priced plans, potentially pricing out smaller businesses seeking those features.
Clunky UI: Some users find the user interface less intuitive than competitors, leading to a steeper learning curve and slower adoption.
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Dialpad consistently receives positive user reviews, with many praising its ease of use, feature-richness, and reliability. Users find it intuitive to set up and manage, with a user-friendly interface and comprehensive documentation. Dialpad's robust feature set, including video conferencing, call recording, and CRM integration, meets the needs of businesses of all sizes. Its reliability is also a key strength, with users reporting minimal downtime and excellent call quality. Compared to similar products, Dialpad stands out for its cloud-based architecture, which provides flexibility and scalability. Users appreciate the ability to access Dialpad from any device, allowing for remote work and collaboration. Dialpad's AI-powered features, such as call transcription and sentiment analysis, also differentiate it from competitors, providing valuable insights and improving customer interactions. Dialpad is best suited for businesses looking for a comprehensive and easy-to-use business phone system. Its cloud-based architecture, feature-richness, and reliability make it an excellent choice for companies of all sizes, particularly those with remote or distributed teams. Dialpad's AI-powered features provide an added advantage for businesses seeking to enhance customer interactions and gain valuable insights.

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Is Dialpad Ai Voice the real "call me maybe" for modern businesses seeking a communication upgrade?User reviews from the past year paint a largely positive picture of Dialpad Ai Voice, particularly praising its ease of use and robust AI features. Users rave about the intuitive interface and seamless integration with popular tools like Salesforce and Google Workspace, making communication management a breeze. The real showstopper, however, is Dialpad's AI prowess. Real-time transcription, sentiment analysis, and live coaching aren't just fancy add-ons; they are fundamental features available across all subscription tiers, a major differentiating factor compared to competitors like RingCentral, which often reserve advanced AI capabilities for higher-priced plans. This accessibility is a game-changer for smaller businesses looking to leverage the power of AI without breaking the bank. Imagine having a digital assistant whispering helpful advice during a tense customer call or receiving automatically generated meeting summaries – that's the power of Dialpad Ai Voice. However, no tech solution is without its drawbacks. Some users find the customization options limiting, particularly regarding interface aesthetics. Others point out that accessing a wider range of third-party integrations often requires upgrading to a pricier plan. While these limitations exist, the overarching sentiment is that Dialpad Ai Voice is a true game-changer, especially for businesses prioritizing AI-driven insights and streamlined communication workflows. Its strength lies in democratizing access to powerful AI tools, making it a perfect fit for businesses of all sizes ready to elevate their communication game.

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