CallHippo vs Lingo Communications

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Our analysts compared CallHippo vs Lingo Communications based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

CallHippo Software Tool
Lingo Communications Software Tool

Product Basics

CallHippo is an easy-to-use cloud-based business phone system. It’s suitable especially for startups and small businesses. The service provides 24/7 support and is accessible via both mobile and desktop apps. It offers robust features, including a power dialer, automatic call distribution, call tracking and more. Users can purchase virtual numbers in over 50 countries. Organizations can enhance team collaboration and communication while keeping costs low.
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Lingo Communications offers a comprehensive suite of telecommunications and cloud business phone solutions designed to streamline communication tasks for businesses. Their software facilitates efficient management of voice, data, and internet services, making it particularly suitable for small to medium-sized enterprises seeking reliable and scalable communication infrastructure. The platform's key benefits include enhanced connectivity, cost-effective pricing, and robust customer support. Popular features encompass VoIP services, unified communications, and advanced call management tools, which collectively enhance operational efficiency and collaboration. User experiences highlight Lingo Communications' ease of use, reliability, and the seamless integration of its services into existing business processes. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored quote that aligns with their unique requirements. Overall, Lingo Communications stands out for its ability to deliver versatile and dependable telecommunications solutions that cater to the dynamic needs of modern businesses.
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Efficient Call Management: Access call details like call history and contact information in one place. Use robust features such as call recording, call forwarding and voicemail to enhance communication and collaboration internally and externally. 
  • More Local Numbers: Purchase a local number and use it for marketing, sales or assign it to the support department. Buy local numbers in over 50 countries across the world. 
  • Easy To Use: Eliminate the need for desktop phones and take advantage of the entirely web-based solution. Access the platform anytime and with any device. Engage quickly with clients and team members. 
  • Marketing ROI Insights: Use a call tracking tool to identify viable channels and invest accordingly. Gauge advertisements that bring in maximum inbound leads and employ the data to better conversion rates. 
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  • Cost Efficiency: Lingo Communications helps businesses reduce operational costs by consolidating telecommunications and cloud services into a single platform.
  • Scalability: Easily scale your communication infrastructure up or down based on your business needs without significant investments in new hardware.
  • Enhanced Collaboration: Cloud business phones and integrated communication tools facilitate seamless collaboration among team members, regardless of their location.
  • Reliability: Benefit from high uptime and robust performance, ensuring your business communications are always operational.
  • Flexibility: Access your communication tools from anywhere, allowing for remote work and increased productivity.
  • Security: Advanced security features protect your communications from unauthorized access and cyber threats.
  • Improved Customer Service: Efficient call routing and management features help improve response times and customer satisfaction.
  • Integration Capabilities: Easily integrate with other business applications, streamlining workflows and enhancing productivity.
  • Customizability: Tailor the communication solutions to fit your specific business requirements and preferences.
  • Support and Maintenance: Benefit from dedicated support and regular maintenance, ensuring your systems are always up-to-date and functioning optimally.
  • Advanced Analytics: Gain insights into your communication patterns and performance with detailed analytics and reporting tools.
  • Unified Communications: Consolidate various communication channels into a single, cohesive system, simplifying management and usage.
  • Mobility: Empower your workforce with mobile access to communication tools, enhancing flexibility and responsiveness.
  • Business Continuity: Ensure uninterrupted communication during emergencies with robust disaster recovery and backup solutions.
  • Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging cloud-based solutions.
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  • Power Dialer: Eliminate manual dialing and employ an efficient power dialer functionality. Automatically dial numbers from an already uploaded list, increasing productivity and saving time. 
  • Smart Switch: Choose from several telephone provider options before making a call. Get rid of connectivity issues and provide agents the freedom to choose the best-suited provider. 
  • Call Forwarding: Forward calls to desired numbers post office hours or skip a few numbers in the list without alerting callers. 
  • Global Connect: Gain insights about the best times to contact clients. Get information about dates, time zones and the validity of numbers in advance. Select appropriate numbers for better results. 
  • Call Transfer: Transfer calls quickly to another team member or a department without making clients wait or missing out on important calls. 
  • Call Conference: Join calls and collaborate with colleagues from anywhere in the world and get work done faster. Stay on the same page with clients and team members even while working remotely. 
  • Call Queueing: Keep callers engaged with customized messages while they’re on hold. Save money otherwise spent on hiring additional staff members to handle telephonic conversations. Queue calls one after the other and inform respondents of how much they’re supposed to wait. 
  • Call Barging: Listen to live calls and intervene to guide team members between conversations. Help resolve customer issues and increase customer satisfaction. 
  • Call Recording: Access and store call records to monitor team performance and improve productivity. Use recordings for employee training purposes. 
  • Voicemail: Make a good impression by greeting respondents with personalized messages. Provide a separate voicemail to every number, ensuring no calls go missed. 
  • Call Analytics: Track the team’s overall performance and identify areas for improvement. Get insights about missed calls, call analytics and each employee’s strengths and weaknesses. 
  • On Hold Music: Keep callers happy and occupied while transferring calls or putting them on hold. Use the feature to announce business operating hours, new offers and inform clients about products. 
  • Speech Analytics: Ensure 100% call coverage and keep an eye on essential interactions with clients. Get information regarding objections and comparisons. Gauge the critical aspects of a call within a few minutes. Access calls and easily record feedback. Conduct comparative analysis to keep a check on the team's performance. 
  • Voice Broadcasting: Amplify business results by uploading a list of contacts and then calling them all up with a broadcast message. Adjust settings to keep track of metrics and run campaigns at suitable times. 
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  • Unified Communications: Integrates voice, video, messaging, and conferencing into a single platform for seamless communication.
  • Cloud PBX: Offers a cloud-based private branch exchange system, eliminating the need for on-premises hardware and providing scalable solutions.
  • Mobile Integration: Allows users to access business phone features from their mobile devices, ensuring connectivity on the go.
  • Advanced Call Routing: Provides customizable call routing options to ensure calls are directed to the right person or department efficiently.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Auto Attendant: An automated system that greets callers and directs them to the appropriate extension or department without human intervention.
  • Call Analytics: Offers detailed call reporting and analytics to help businesses monitor and optimize their communication strategies.
  • Conference Calling: Facilitates multi-party conference calls with ease, supporting both scheduled and ad-hoc meetings.
  • HD Voice Quality: Ensures high-definition voice clarity for all calls, enhancing the overall communication experience.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management (CRM) systems to streamline workflows and improve customer interactions.
  • Security Features: Includes robust security measures such as encryption and secure access controls to protect sensitive communications.
  • Scalability: Easily scales to accommodate the growing needs of businesses, from small startups to large enterprises.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or concerns promptly.
  • Disaster Recovery: Ensures business continuity with disaster recovery solutions that keep communications running during unexpected events.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet the specific needs of different users and departments.
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Product Ranking

#55

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Business Phone Systems

#75

among all
Business Phone Systems

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User Sentiment Summary

Great User Sentiment 734 reviews
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84%
of users recommend this product

CallHippo has a 'great' User Satisfaction Rating of 84% when considering 734 user reviews from 4 recognized software review sites.

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4.3 (14)
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4.0 (89)
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4.24 (375)
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4.2 (256)
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Synopsis of User Ratings and Reviews

Seamless Integration: Effortlessly connect CallHippo with your existing CRM and other business tools, streamlining communication and enhancing productivity.
Advanced Call Management: Manage incoming and outgoing calls efficiently with features like call forwarding, call recording, and customizable IVR menus, ensuring seamless call handling.
International Presence: Expand your business globally with CallHippo's extensive international coverage, enabling you to connect with customers and partners worldwide.
Cost-Effective Pricing: Enjoy affordable pricing plans tailored to your business needs, allowing you to optimize communication costs without compromising quality.
Reliable and Secure: Trust CallHippo's robust infrastructure and advanced security measures to ensure uninterrupted communication and protect sensitive business data.
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24/7 Support Availability: Lingo Communications offers round-the-clock assistance for their telecommunications products.
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Limited Integrations: CallHippo's integration options are somewhat limited compared to other business phone systems, making it less convenient for businesses that rely on a wide range of software tools.
Inconsistent Call Quality: Some users have reported experiencing occasional call quality issues, such as dropped calls or poor audio quality, which can be frustrating during important business conversations.
Limited Customization Options: CallHippo offers a relatively basic set of customization options, which may not be sufficient for businesses that require a highly tailored phone system to meet their specific needs.
Pricing Concerns: While CallHippo's pricing is generally competitive, some users have expressed concerns about the cost of certain features or add-ons, which can add up over time.
Customer Support Issues: A few users have reported experiencing delays or difficulties in getting support from CallHippo's customer service team, which can be frustrating when technical issues arise.
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Unreliable Service: Lingo Communications has garnered negative reviews for service outages that disrupt business operations, causing frustration and potential loss of revenue.
Difficult Contract Termination: Customers have reported difficulties canceling their services with Lingo, encountering unexpected fees and inflexible terms, even when attempting to switch providers after contract expiration.
Poor Customer Support: Users frequently cite unresponsive customer service as a major drawback. Long wait times, difficulty reaching support representatives, and unresolved technical issues are common complaints.
Predatory Billing Practices: Lingo has been accused of implementing hidden fees and issuing unexpected charges, leading to disputes over billing accuracy and transparency. Some customers have reported being billed for services they did not order or after they had supposedly canceled their accounts.
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CallHippo users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, CallHippo offers a wide range of features, including call recording, call forwarding, and voicemail, which are essential for businesses of all sizes. Compared to similar products, CallHippo is considered to be a good value for the price. It offers a comprehensive set of features at a competitive price point. Additionally, CallHippo's customer support is responsive and helpful, which is important for businesses that need assistance with setup or troubleshooting. One of the differentiating factors of CallHippo is its focus on international calling. It offers a wide range of international calling plans, which can be important for businesses that have customers or employees in other countries. Additionally, CallHippo's international calling rates are competitive, which can save businesses money on their phone bills. CallHippo is most suited for small businesses that need a reliable and affordable business phone system. It is also a good option for businesses that have international calling needs. CallHippo's user-friendly interface, comprehensive set of features, and competitive pricing make it a good value for the price.

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Is Lingo Communications all it's cracked up to be, or will it leave you tongue-tied? User reviews from the past year paint a bleak picture of Lingo Communications, with a litany of recurring complaints. Customers frequently report abysmal customer service experiences, citing unresponsive support and a struggle to get issues resolved. Predatory billing practices are another common grievance, with users mentioning unexpected charges and arduous cancellation processes, often incurring hefty fees. Service reliability emerges as a major concern, with numerous reports of outages and technical issues, leaving some customers without service for extended periods. While Lingo Communications claims to offer a modern and efficient IP-based cloud voice and data service, the overwhelming negative feedback regarding customer service and billing practices overshadows any potential benefits. For instance, one user reported being billed for a service that was never hooked up, highlighting the company's questionable billing practices. Another user shared their experience of enduring dropped calls after an hour, a hidden policy that only came to light after repeated occurrences. These issues, coupled with the negative sentiment expressed across multiple platforms, suggest that Lingo Communications falls short compared to its competitors. In conclusion, Lingo Communications seems best suited for those who enjoy playing Russian roulette with their business communications. The overwhelming negative feedback, particularly concerning customer service, billing, and service reliability, makes it challenging to recommend Lingo Communications to any business seeking a reliable and trustworthy communications provider. Potential customers are advised to explore alternative options that prioritize customer satisfaction and transparent business practices.

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