Broadvoice vs Webex Calling

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Our analysts compared Broadvoice vs Webex Calling based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Webex Calling Software Tool

Product Basics

Broadvoice is a cloud-based solution that simplifies communication for small and medium-sized organizations. It offers voice calling, messaging, an auto attendant, visual voicemail, SIP trunking, video conferencing and business texting. It’s reliable, scalable and provides clients 24/7 customer support at an affordable cost. Use the mobile app for calling, chatting and messaging from any personal device.
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Webex Calling is a sophisticated software solution designed to manage business phone tasks with efficiency and reliability. It offers cloud-based calling services that integrate seamlessly with existing communication systems, providing a comprehensive platform for voice, video, and messaging. This software is particularly well-suited for medium to large enterprises that require robust, scalable communication solutions to support their operations. Its cloud-based nature ensures flexibility and ease of deployment, making it ideal for businesses with distributed teams or remote workforces.

Key benefits of Webex Calling include enhanced call quality, advanced security features, and seamless integration with other collaboration tools. Popular features encompass high-definition voice and video calls, voicemail, call forwarding, and detailed analytics. Users appreciate its intuitive interface and the ability to manage calls from various devices, including desktops and mobile phones.

Compared to similar products, Webex Calling is often praised for its reliability and comprehensive feature set. Pricing details can vary based on the specific needs and scale of the business, so it is recommended to contact SelectHub for a tailored pricing quote. This ensures that businesses can get the most accurate and cost-effective solution for their unique requirements.

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Product Insights

  • Boost Collaboration: Allow up to 50 participants in a single meeting simultaneously. Increase team flexibility and efficiency. Enable one-to-one chat, collaboration and video conferencing. 
  • Strengthen Customer Support: Receive 24/7 assistance and US-based service. Enable free training and onboarding at on-site installations. 
  • Improve Scalability: Automatically enable call bursting to improve support during a sudden call volume surges. 
  • Save Money: Pay only for required call volumes with SIP trunking. Enable call path pricing for companies with limited call traffic. 
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  • Cost Efficiency: Reduce expenses by eliminating the need for traditional phone lines and hardware, leveraging cloud-based solutions instead.
  • Scalability: Easily scale your phone system up or down based on business needs without the hassle of physical infrastructure changes.
  • Global Reach: Enable seamless communication across different geographical locations, supporting remote and international teams effectively.
  • Integration Capabilities: Integrate with other business tools like CRM systems and collaboration platforms to streamline workflows and enhance productivity.
  • Reliability: Benefit from high uptime and robust performance, ensuring that your communication channels are always available when needed.
  • Advanced Security: Protect sensitive business communications with enterprise-grade security features, including encryption and secure access controls.
  • Flexibility: Support a variety of devices and platforms, allowing employees to make and receive calls from their preferred devices, whether it's a desk phone, mobile, or computer.
  • Enhanced Collaboration: Facilitate better teamwork with integrated features like video conferencing, screen sharing, and instant messaging.
  • Improved Customer Service: Offer superior customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
  • Analytics and Reporting: Gain insights into call patterns, usage, and performance with detailed analytics, helping to make informed business decisions.
  • Business Continuity: Ensure uninterrupted communication during emergencies or outages with built-in redundancy and disaster recovery options.
  • Ease of Management: Simplify administration with a centralized, user-friendly interface for managing users, settings, and policies.
  • Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging energy-efficient cloud infrastructure.
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  • Business Texting: Enable one-on-one conversations with clients. Easily route inbound messages to particular groups. Use templates to save time and communicate effectively. Preserve contact details and information. Divide customers into groups based on tags and assign agents to them. 
  • SIP Trunking: Upgrade existing hardware and adopt cloud-based services. Get virtual numbers. Control call menus, add and remove users and allow call recording. Review important call-related metrics to obtain communication insights. 
  • Salesforce Integration: Employ calling features and forge customer relationships. Create a personalized experience for clients. Record calls and dial contacts directly from the saved history. Automatically match incoming calls with customer records. Log accurate conversation details. 
  • Microsoft Teams Integration: Access essential features directly from the application on a device. Maintain all communication in one centralized place. Receive customer calls and stay in touch with teams on the fly. Track and log calls in the desktop app for convenience. 
  • Cloud PBX: Initiate video, text, chat and calls while checking voicemail using a single window. Access the dashboard for individual phone settings. Call or text via a personal device using a business number while on the app. View call metrics and monitor operations for several locations from a single interface. Employ auto attendants, call extensions and routing. 
  • Communicator: Use a business number to call, text and conference. Switch between different modes of communication. Employ call muting, blind call transfer and call hold. Get unique links to schedule future appointments. Leverage the company directory for numbers, email addresses and extensions.
  • Visual Voicemail: Access and read voicemails on the go with the speech-to-text option. 
  • Call Analytics: Track inbound calls and get a complete breakdown of origin, demographics and other call details. 
  • Meeting Lobbies: Allow private video conference calls to have lobbies, ensuring only the host has the authority to admit participants. 
  • Timetext: Schedule text messages whenever required. Employ automated responses to save time. 
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  • Cloud-Based System: Webex Calling operates entirely in the cloud, eliminating the need for on-premises hardware and simplifying maintenance.
  • High-Definition Voice Quality: Ensures crystal-clear audio for all calls, enhancing communication clarity and reducing misunderstandings.
  • Global Reach: Provides international calling capabilities, allowing businesses to connect with clients and partners worldwide seamlessly.
  • Integrated Collaboration Tools: Combines calling with Webex Meetings and Webex Teams for a unified communication experience.
  • Advanced Call Routing: Features such as hunt groups, call queues, and auto-attendants ensure calls are directed to the right person or department efficiently.
  • Mobile and Desktop Apps: Offers applications for both mobile devices and desktops, enabling users to make and receive calls from anywhere.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Call Analytics: Provides detailed call analytics and reporting, helping businesses monitor call performance and identify areas for improvement.
  • Security and Compliance: Adheres to industry standards for security and compliance, including end-to-end encryption and GDPR compliance.
  • Integration with Existing Systems: Seamlessly integrates with existing business applications such as CRM systems, enhancing workflow efficiency.
  • Scalability: Easily scales to accommodate business growth, whether adding new users or expanding to new locations.
  • Emergency Calling: Supports emergency calling features, ensuring compliance with local regulations and enhancing safety.
  • Call Recording: Allows for the recording of calls for training, quality assurance, and compliance purposes.
  • Multi-Device Support: Users can switch between devices during a call without interruption, providing flexibility and convenience.
  • Directory Integration: Integrates with corporate directories, making it easy to find and contact colleagues.
  • Customizable User Interface: Offers a customizable interface to meet the specific needs and preferences of different users.
  • Hot Desking: Enables employees to log into any phone within the organization, making it ideal for flexible work environments.
  • Call Park and Retrieve: Allows users to park a call and retrieve it from another device, enhancing mobility within the office.
  • Presence Information: Displays the availability status of colleagues, helping to streamline communication and collaboration.
  • Call Forwarding: Provides various call forwarding options, ensuring important calls are never missed.
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Product Ranking

#35

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#60

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User Sentiment Summary

Excellent User Sentiment 45 reviews
Great User Sentiment 307 reviews
91%
of users recommend this product

Broadvoice has a 'excellent' User Satisfaction Rating of 91% when considering 45 user reviews from 2 recognized software review sites.

85%
of users recommend this product

Webex Calling has a 'great' User Satisfaction Rating of 85% when considering 307 user reviews from 1 recognized software review sites.

4.55 (29)
n/a
4.6 (16)
n/a
n/a
4.25 (307)

Awards

Broadvoice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Feature-Rich: Broadvoice offers a wide array of features, including call recording, auto attendants, and voicemail to email, which can streamline communication processes for businesses.
Integrations: The platform integrates with popular CRM and productivity tools, such as Salesforce and Microsoft Teams, enabling users to consolidate workflows and enhance efficiency.
Scalability: Broadvoice's solutions are designed to accommodate the evolving needs of businesses, allowing them to easily add or remove users and features as their requirements change.
Cost-Effective: Broadvoice provides competitive pricing plans, making it an attractive option for budget-conscious businesses seeking reliable phone services.
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Seamless Cisco Integration: Webex Calling is known for its easy integration with other Cisco products, making it a natural choice for businesses already invested in the Cisco ecosystem.
High-Quality Audio and Video: Users consistently praise Webex Calling for its clear audio and video capabilities, ensuring professional and productive business communications.
Strong Security Measures: Businesses with security top of mind appreciate Webex Calling's robust security features that keep sensitive conversations protected.
Scalability for Businesses of All Sizes: Webex Calling is designed to grow with your business, making it an attractive option for both small businesses and large enterprises.
User-Friendly Interface: Many users find the platform intuitive and easy to navigate, reducing the learning curve for new users.
Excellent Mobile Functionality: The Webex Go tool extends the platform's capabilities to mobile devices, enabling users to stay connected from anywhere.
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Customer Service: Broadvoice's customer service has received negative feedback, with users reporting long wait times and unhelpful responses. The company's customer support team is said to be difficult to reach, and when users do get through, they often find that the representatives are unable to resolve their issues.
Reliability: Some users have experienced issues with Broadvoice's reliability, including dropped calls, poor call quality, and service outages. These issues can be disruptive to businesses that rely on their phone system for communication with customers and clients.
Features: While Broadvoice offers a range of features, some users have found that the features are not as robust or user-friendly as those offered by other VoIP providers. For example, some users have reported that the call forwarding feature is difficult to set up and use.
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High Cost: Webex Calling tends to be more expensive than some of its competitors, which can be a deterrent for budget-conscious businesses.
Mobile App Issues: Some users have reported experiencing occasional problems with the Webex Calling mobile app, which can be inconvenient for employees who rely on their mobile devices for work.
Complex Setup: The initial setup and configuration process for Webex Calling can be complex and time-consuming for some users, particularly those without a strong technical background.
Limited Call Management: Compared to competitors, Webex Calling offers a limited set of call management features. Basic features like call queues, call monitoring, voicemail-to-email, and call recording often require users to purchase the more expensive Enterprise Plan.
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Let's amplify the voices of Broadvoice users and see what they have to say: Broadvoice generally receives positive feedback, with users highlighting its reliability, call quality, and comprehensive features as key strengths. The platform's stability ensures minimal downtime, allowing businesses to maintain consistent communication with clients. Users appreciate the clear voice quality, which enhances professionalism and customer satisfaction. Broadvoice's extensive feature set, including call recording, voicemail transcription, and virtual receptionist, empowers businesses to streamline communication processes and improve efficiency. Some users find the interface slightly complex initially, but training resources and customer support help overcome this challenge. Compared to competitors like RingCentral and Ooma, Broadvoice offers competitive pricing and a wider range of features, making it a compelling choice for businesses seeking a robust and cost-effective solution. However, some users note that Broadvoice's mobile app functionality could be improved. Overall, Broadvoice is well-suited for small to medium-sized businesses that prioritize reliability, call quality, and a comprehensive feature set to enhance their communication capabilities. Its scalability allows it to grow alongside businesses, making it a valuable long-term investment.

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Is Webex Calling all it's cracked up to be? User reviews from the last year paint a somewhat mixed picture of this popular calling solution. On the plus side, Webex Calling consistently receives praise for its robust calling features, including high-quality audio and video, and its seamless integration with other Cisco products, a major selling point for businesses already invested in the Cisco ecosystem. Users highlight the platform's user-friendly interface, especially for conducting video conferences and managing calls across multiple devices, which boosts productivity for remote and hybrid teams. However, some users find the initial setup process to be a bit daunting, and the pricing structure less competitive than some alternatives. A common gripe is the limited scalability and call management features available in the basic plans, pushing businesses to opt for the pricier Enterprise Plan for functionalities like call queuing and voicemail-to-email. Additionally, while Webex Calling boasts integration with Webex Meetings, its overall app integration capabilities are considered less impressive compared to competitors. In conclusion, Webex Calling emerges as a solid choice for businesses prioritizing a reliable and secure calling solution deeply integrated with the Cisco ecosystem, particularly those with straightforward communication needs. However, businesses seeking advanced call management features or extensive third-party integrations might find more comprehensive solutions elsewhere.

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