Broadvoice vs UniTel Voice

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Our analysts compared Broadvoice vs UniTel Voice based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Broadvoice is a cloud-based solution that simplifies communication for small and medium-sized organizations. It offers voice calling, messaging, an auto attendant, visual voicemail, SIP trunking, video conferencing and business texting. It’s reliable, scalable and provides clients 24/7 customer support at an affordable cost. Use the mobile app for calling, chatting and messaging from any personal device.
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UniTel Voice offers a comprehensive software solution designed to manage various business communication tasks, including Business Phone services. This platform is particularly well-suited for small to medium-sized businesses and startups due to its affordability and ease of use. Users benefit from features such as virtual phone numbers, call forwarding, voicemail-to-email, and auto-attendant services, which enhance professional communication and operational efficiency.

One of the standout benefits of UniTel Voice is its user-friendly interface, which simplifies the setup and management of business phone systems. Additionally, the software's scalability allows businesses to easily adjust their communication needs as they grow. Compared to similar products, users often highlight UniTel Voice's reliable customer support and cost-effectiveness.

Pricing for UniTel Voice varies based on the specific needs and scale of the business, typically involving a monthly subscription model. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

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Mobile
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Documentation
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Live Online
Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Boost Collaboration: Allow up to 50 participants in a single meeting simultaneously. Increase team flexibility and efficiency. Enable one-to-one chat, collaboration and video conferencing. 
  • Strengthen Customer Support: Receive 24/7 assistance and US-based service. Enable free training and onboarding at on-site installations. 
  • Improve Scalability: Automatically enable call bursting to improve support during a sudden call volume surges. 
  • Save Money: Pay only for required call volumes with SIP trunking. Enable call path pricing for companies with limited call traffic. 
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  • Cost Efficiency: UniTel Voice offers affordable pricing plans that help businesses save on traditional phone system costs.
  • Scalability: Easily scale your phone system as your business grows, adding new lines and features without significant investment.
  • Professional Image: Enhance your business's professional appearance with custom greetings, hold music, and voicemail.
  • Mobility: Access your business phone system from anywhere, allowing remote work and on-the-go communication.
  • Improved Customer Service: Route calls efficiently to the right departments or individuals, reducing wait times and improving customer satisfaction.
  • Enhanced Collaboration: Features like call forwarding and voicemail-to-email ensure team members stay connected and informed.
  • Time Management: Automated call handling and scheduling features free up time for more critical business tasks.
  • Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime.
  • Integration Capabilities: Seamlessly integrate with CRM systems and other business tools to streamline operations.
  • Flexibility: Customize your phone system to meet specific business needs, from call routing to voicemail settings.
  • Analytics and Reporting: Gain insights into call patterns and performance with detailed analytics and reporting tools.
  • Security: Benefit from robust security measures that protect your communication data from unauthorized access.
  • Ease of Use: User-friendly interface and setup process reduce the learning curve and implementation time.
  • Customer Support: Access dedicated support to resolve issues quickly and keep your phone system running smoothly.
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  • Business Texting: Enable one-on-one conversations with clients. Easily route inbound messages to particular groups. Use templates to save time and communicate effectively. Preserve contact details and information. Divide customers into groups based on tags and assign agents to them. 
  • SIP Trunking: Upgrade existing hardware and adopt cloud-based services. Get virtual numbers. Control call menus, add and remove users and allow call recording. Review important call-related metrics to obtain communication insights. 
  • Salesforce Integration: Employ calling features and forge customer relationships. Create a personalized experience for clients. Record calls and dial contacts directly from the saved history. Automatically match incoming calls with customer records. Log accurate conversation details. 
  • Microsoft Teams Integration: Access essential features directly from the application on a device. Maintain all communication in one centralized place. Receive customer calls and stay in touch with teams on the fly. Track and log calls in the desktop app for convenience. 
  • Cloud PBX: Initiate video, text, chat and calls while checking voicemail using a single window. Access the dashboard for individual phone settings. Call or text via a personal device using a business number while on the app. View call metrics and monitor operations for several locations from a single interface. Employ auto attendants, call extensions and routing. 
  • Communicator: Use a business number to call, text and conference. Switch between different modes of communication. Employ call muting, blind call transfer and call hold. Get unique links to schedule future appointments. Leverage the company directory for numbers, email addresses and extensions.
  • Visual Voicemail: Access and read voicemails on the go with the speech-to-text option. 
  • Call Analytics: Track inbound calls and get a complete breakdown of origin, demographics and other call details. 
  • Meeting Lobbies: Allow private video conference calls to have lobbies, ensuring only the host has the authority to admit participants. 
  • Timetext: Schedule text messages whenever required. Employ automated responses to save time. 
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  • Virtual Phone Numbers: Choose from local, toll-free, or vanity numbers to establish a professional presence.
  • Call Forwarding: Redirect calls to any device, ensuring you never miss an important call.
  • Auto Attendant: Set up a virtual receptionist to greet callers and direct them to the appropriate department or individual.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox for easy access and management.
  • Call Screening: Identify callers before answering, allowing you to prioritize important calls.
  • Custom Greetings: Record personalized greetings to enhance your brand's image and provide a professional touch.
  • Call Logs: Access detailed call records to monitor and analyze call activity and performance.
  • Conference Calling: Host multi-party calls with ease, facilitating collaboration and communication.
  • Mobile App: Manage your business phone system on the go with a user-friendly mobile application.
  • Text Messaging: Send and receive SMS messages using your business phone number for seamless communication.
  • Call Recording: Record calls for training, quality assurance, or legal purposes.
  • CRM Integration: Integrate with popular CRM systems to streamline workflows and enhance customer relationship management.
  • Fax to Email: Send and receive faxes digitally, eliminating the need for a physical fax machine.
  • Scalable Plans: Choose from various plans that can grow with your business, ensuring you have the right features at every stage.
  • 24/7 Support: Access round-the-clock customer support to resolve any issues or answer questions promptly.
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Product Ranking

#35

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#50

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User Sentiment Summary

Excellent User Sentiment 45 reviews
Excellent User Sentiment 48 reviews
91%
of users recommend this product

Broadvoice has a 'excellent' User Satisfaction Rating of 91% when considering 45 user reviews from 2 recognized software review sites.

90%
of users recommend this product

UniTel Voice has a 'excellent' User Satisfaction Rating of 90% when considering 48 user reviews from 2 recognized software review sites.

4.55 (29)
4.5 (24)
4.6 (16)
4.5 (24)

Awards

Broadvoice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

UniTel Voice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Feature-Rich: Broadvoice offers a wide array of features, including call recording, auto attendants, and voicemail to email, which can streamline communication processes for businesses.
Integrations: The platform integrates with popular CRM and productivity tools, such as Salesforce and Microsoft Teams, enabling users to consolidate workflows and enhance efficiency.
Scalability: Broadvoice's solutions are designed to accommodate the evolving needs of businesses, allowing them to easily add or remove users and features as their requirements change.
Cost-Effective: Broadvoice provides competitive pricing plans, making it an attractive option for budget-conscious businesses seeking reliable phone services.
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Affordability: UniTel Voice is known for its competitive pricing, making it a budget-friendly option for small businesses.
Ease of Use: The setup process is designed to be simple and intuitive, allowing businesses to get started quickly without technical hurdles.
Customer Service: Users generally report positive experiences with UniTel Voice's customer support, praising their responsiveness and helpfulness.
Flexibility: UniTel Voice allows businesses to use their existing cell phones as their business line, providing flexibility and eliminating the need for desk phones.
Professional Features: Despite its affordability, UniTel Voice offers a range of features typically found in more expensive systems, such as a virtual auto attendant, call forwarding, and voicemail-to-email.
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Customer Service: Broadvoice's customer service has received negative feedback, with users reporting long wait times and unhelpful responses. The company's customer support team is said to be difficult to reach, and when users do get through, they often find that the representatives are unable to resolve their issues.
Reliability: Some users have experienced issues with Broadvoice's reliability, including dropped calls, poor call quality, and service outages. These issues can be disruptive to businesses that rely on their phone system for communication with customers and clients.
Features: While Broadvoice offers a range of features, some users have found that the features are not as robust or user-friendly as those offered by other VoIP providers. For example, some users have reported that the call forwarding feature is difficult to set up and use.
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Recording limitations: Some users experienced issues with call recording, highlighting that this might not be UniTel Voice's strongest feature.
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Let's amplify the voices of Broadvoice users and see what they have to say: Broadvoice generally receives positive feedback, with users highlighting its reliability, call quality, and comprehensive features as key strengths. The platform's stability ensures minimal downtime, allowing businesses to maintain consistent communication with clients. Users appreciate the clear voice quality, which enhances professionalism and customer satisfaction. Broadvoice's extensive feature set, including call recording, voicemail transcription, and virtual receptionist, empowers businesses to streamline communication processes and improve efficiency. Some users find the interface slightly complex initially, but training resources and customer support help overcome this challenge. Compared to competitors like RingCentral and Ooma, Broadvoice offers competitive pricing and a wider range of features, making it a compelling choice for businesses seeking a robust and cost-effective solution. However, some users note that Broadvoice's mobile app functionality could be improved. Overall, Broadvoice is well-suited for small to medium-sized businesses that prioritize reliability, call quality, and a comprehensive feature set to enhance their communication capabilities. Its scalability allows it to grow alongside businesses, making it a valuable long-term investment.

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Can UniTel Voice give my small business a big business voice? Recent user reviews suggest a resounding "yes!" Users consistently praise UniTel Voice for its ease of use, even for those who find the initial setup intimidating. One reviewer, a one-person business owner, highlighted how UniTel Voice helps them maintain a professional image. UniTel Voice's strength lies in its simplicity and affordability, making it a favorite among small business owners. Users appreciate the intuitive software, which allows them to manage calls, set up virtual receptionists, and even maintain a presence while traveling internationally, all without breaking the bank. Some users even admitted to choosing UniTel Voice over bigger competitors after thorough research, proving that sometimes, the best things come in smaller packages. While reviews are overwhelmingly positive, some users mentioned initial challenges with recording greetings. However, they were quick to point out that UniTel Voice's excellent customer support quickly resolved these issues. UniTel Voice proves to be an excellent choice for small businesses or solopreneurs seeking a reliable, user-friendly, and affordable business phone solution that punches above its weight.

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