Broadvoice vs LoopUp

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Our analysts compared Broadvoice vs LoopUp based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Broadvoice is a cloud-based solution that simplifies communication for small and medium-sized organizations. It offers voice calling, messaging, an auto attendant, visual voicemail, SIP trunking, video conferencing and business texting. It’s reliable, scalable and provides clients 24/7 customer support at an affordable cost. Use the mobile app for calling, chatting and messaging from any personal device.
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LoopUp is a sophisticated software solution designed to streamline communication and collaboration for businesses, with a strong emphasis on managing tasks like Business Phone. It's particularly well-suited for medium to large enterprises that require reliable, high-quality communication tools to support their daily operations. One of the key benefits of LoopUp is its ability to enhance audio quality and reduce background noise during calls, which is crucial for maintaining professionalism and clarity in business communications. Among its popular features are easy conference call setups, call recording, and seamless integration with existing business tools, which collectively improve productivity and user experience. When compared to similar products, users often highlight LoopUp's intuitive interface and exceptional call quality as standout advantages. Pricing considerations for LoopUp typically involve a range based on the number of users and the specific features needed, with payment options that can accommodate monthly or annual billing cycles, making it a flexible solution for businesses looking to manage their communication needs efficiently.

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$10/User, Monthly
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$22 Monthly
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Windows
Mac
Linux
Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Boost Collaboration: Allow up to 50 participants in a single meeting simultaneously. Increase team flexibility and efficiency. Enable one-to-one chat, collaboration and video conferencing. 
  • Strengthen Customer Support: Receive 24/7 assistance and US-based service. Enable free training and onboarding at on-site installations. 
  • Improve Scalability: Automatically enable call bursting to improve support during a sudden call volume surges. 
  • Save Money: Pay only for required call volumes with SIP trunking. Enable call path pricing for companies with limited call traffic. 
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  • Simplify Use: Eliminate hassles like being unaware of who’s on the call, background noise and issues related to sharing screens. Receive alerts when a guest enters the meeting. 
  • Improve Accessibility: Schedule and fully manage meetings from a mobile device. Reduce dependability on laptops and computers, and join discussions with a single click. Stay connected with colleagues and clients regardless of location. 
  • Boost Audio Reliability: Receive calls for meetings over the tier-1 network instead of public internet for a high-quality audio experience. 
  • Increase Security: Keep track of who is in the meeting, and remove unwanted participants. Ensure data encryption. 
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  • Business Texting: Enable one-on-one conversations with clients. Easily route inbound messages to particular groups. Use templates to save time and communicate effectively. Preserve contact details and information. Divide customers into groups based on tags and assign agents to them. 
  • SIP Trunking: Upgrade existing hardware and adopt cloud-based services. Get virtual numbers. Control call menus, add and remove users and allow call recording. Review important call-related metrics to obtain communication insights. 
  • Salesforce Integration: Employ calling features and forge customer relationships. Create a personalized experience for clients. Record calls and dial contacts directly from the saved history. Automatically match incoming calls with customer records. Log accurate conversation details. 
  • Microsoft Teams Integration: Access essential features directly from the application on a device. Maintain all communication in one centralized place. Receive customer calls and stay in touch with teams on the fly. Track and log calls in the desktop app for convenience. 
  • Cloud PBX: Initiate video, text, chat and calls while checking voicemail using a single window. Access the dashboard for individual phone settings. Call or text via a personal device using a business number while on the app. View call metrics and monitor operations for several locations from a single interface. Employ auto attendants, call extensions and routing. 
  • Communicator: Use a business number to call, text and conference. Switch between different modes of communication. Employ call muting, blind call transfer and call hold. Get unique links to schedule future appointments. Leverage the company directory for numbers, email addresses and extensions.
  • Visual Voicemail: Access and read voicemails on the go with the speech-to-text option. 
  • Call Analytics: Track inbound calls and get a complete breakdown of origin, demographics and other call details. 
  • Meeting Lobbies: Allow private video conference calls to have lobbies, ensuring only the host has the authority to admit participants. 
  • Timetext: Schedule text messages whenever required. Employ automated responses to save time. 
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  • Global Provider: Access a cloud PSTN replacement in several countries. Integrate with a local carrier, ensuring consistent execution. 
  • Premium Voice Quality: Interconnect with regional carriers. Access high-quality routing worldwide. Enable a private voice network operating over a global IP. 
  • Integration: Use direct-routing-as-a-service to integrate easily with cloud-based contact centers. Expand customized integrations wherever possible. Integrate with multiple third-party applications and increase the efficiency of remote meetings. 
  • Screen Sharing: Access screen sharing with a single click during meetings. Eliminate time guests spend downloading the application. View screen sharing on any device or browser. 
  • Expert Design and Deployment: Let a team of voice experts compose and employ consistent global solutions. 
  • Remote Meetings: Send meeting invites from Outlook, the web or the mobile app. Get a notification about when the first guest joins. Add missing guests, mute background noise and discover who is talking during the meeting. View the video call on any device without downloading the app. 
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Product Ranking

#35

among all
Business Phone Systems

#44

among all
Business Phone Systems

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User Sentiment Summary

Excellent User Sentiment 45 reviews
Excellent User Sentiment 341 reviews
91%
of users recommend this product

Broadvoice has a 'excellent' User Satisfaction Rating of 91% when considering 45 user reviews from 2 recognized software review sites.

91%
of users recommend this product

LoopUp has a 'excellent' User Satisfaction Rating of 91% when considering 341 user reviews from 5 recognized software review sites.

n/a
4.2 (11)
4.55 (29)
4.58 (118)
4.6 (16)
4.6 (117)
n/a
4.5 (93)
n/a
4.5 (2)

Awards

Broadvoice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

LoopUp stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Feature-Rich: Broadvoice offers a wide array of features, including call recording, auto attendants, and voicemail to email, which can streamline communication processes for businesses.
Integrations: The platform integrates with popular CRM and productivity tools, such as Salesforce and Microsoft Teams, enabling users to consolidate workflows and enhance efficiency.
Scalability: Broadvoice's solutions are designed to accommodate the evolving needs of businesses, allowing them to easily add or remove users and features as their requirements change.
Cost-Effective: Broadvoice provides competitive pricing plans, making it an attractive option for budget-conscious businesses seeking reliable phone services.
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Effortless Communication: Users praise LoopUp for its intuitive interface, making it easy to initiate and join calls without technical hiccups. This simplicity is especially valuable for businesses that prioritize efficient communication.
Crystal-Clear Audio: Many users highlight LoopUp's exceptional audio quality, noting the absence of background noise or dropped calls. This reliability is crucial for businesses that rely on clear communication for important discussions and decision-making.
Seamless Screen Sharing: LoopUp's screen sharing feature receives positive feedback for its user-friendliness and reliability. Users appreciate the ability to share presentations or documents without encountering technical difficulties, facilitating collaborative work and efficient information sharing.
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Customer Service: Broadvoice's customer service has received negative feedback, with users reporting long wait times and unhelpful responses. The company's customer support team is said to be difficult to reach, and when users do get through, they often find that the representatives are unable to resolve their issues.
Reliability: Some users have experienced issues with Broadvoice's reliability, including dropped calls, poor call quality, and service outages. These issues can be disruptive to businesses that rely on their phone system for communication with customers and clients.
Features: While Broadvoice offers a range of features, some users have found that the features are not as robust or user-friendly as those offered by other VoIP providers. For example, some users have reported that the call forwarding feature is difficult to set up and use.
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Limited Functionality: LoopUp lacks essential features found in other business phone systems, such as call recording, voicemail transcription, and integrations with popular CRM platforms. This can hinder productivity and efficiency for businesses that rely on these features.
Audio Quality Issues: Some users report experiencing inconsistent audio quality, including dropped calls, static, and echo. This can be frustrating and disruptive during important business calls.
Mobile App Limitations: The LoopUp mobile app has limited functionality compared to the desktop version, making it less convenient for users who are frequently on the go.
Pricing: LoopUp's pricing structure can be complex and may not be suitable for all businesses, especially smaller ones with limited budgets.
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Let's amplify the voices of Broadvoice users and see what they have to say: Broadvoice generally receives positive feedback, with users highlighting its reliability, call quality, and comprehensive features as key strengths. The platform's stability ensures minimal downtime, allowing businesses to maintain consistent communication with clients. Users appreciate the clear voice quality, which enhances professionalism and customer satisfaction. Broadvoice's extensive feature set, including call recording, voicemail transcription, and virtual receptionist, empowers businesses to streamline communication processes and improve efficiency. Some users find the interface slightly complex initially, but training resources and customer support help overcome this challenge. Compared to competitors like RingCentral and Ooma, Broadvoice offers competitive pricing and a wider range of features, making it a compelling choice for businesses seeking a robust and cost-effective solution. However, some users note that Broadvoice's mobile app functionality could be improved. Overall, Broadvoice is well-suited for small to medium-sized businesses that prioritize reliability, call quality, and a comprehensive feature set to enhance their communication capabilities. Its scalability allows it to grow alongside businesses, making it a valuable long-term investment.

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User reviews from the last year suggest LoopUp is a bit of a mixed bag. Some users rave about its intuitive interface and seamless integration with existing workflows, making it a breeze to manage tasks like Business Phone. They highlight its ability to streamline communication and boost efficiency, particularly for teams that heavily rely on phone calls. For example, users praise the "click-to-call" feature and the ease of setting up conference calls, saving valuable time and minimizing hassle. However, other users express frustration with occasional glitches and limitations in functionality. Some find the mobile app clunky and report difficulty accessing certain features. Others wish for more robust reporting and analytics capabilities to gain deeper insights into team performance. Despite these drawbacks, many users appreciate LoopUp's responsive customer support and commitment to ongoing improvements. Ultimately, LoopUp seems best suited for small to medium-sized businesses that prioritize ease of use and seamless communication over advanced features and in-depth analytics. Its intuitive design and focus on core functionalities make it a good fit for teams looking to simplify their workflow and enhance collaboration without a steep learning curve.

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