BlueJeans vs Google Voice For Business

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Our analysts compared BlueJeans vs Google Voice For Business based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

BlueJeans Software Tool
Google Voice For Business Software Tool

Product Basics

BlueJeans is a cloud-based video conferencing solution for enterprises and individuals. It facilitates secure business meetings and webinars with HD audio, chat, Q&A, polling, meeting recording and highlights capture. It works seamlessly across all browsers and devices, including conference room technologies. The vendor supplies organizations with the latest conferencing equipment, like cameras, microphones and speakers. Its Command Center enables in-meeting analytics, real-time alerts and live meeting controls.

It provides admin-level security through SAML single sign-on, 2FA and role-based permissions settings. It works seamlessly with Cisco, Microsoft Lync, Lifesize, Polycom and StarLeaf, and integrates with Google Calendar and Microsoft Outlook. The vendor offers a 14-day free trial.
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Google Voice For Business is a comprehensive communication tool designed to streamline business communication tasks such as calls, texts, and voicemail management. It is particularly well-suited for small to medium-sized enterprises, remote teams, and industries that require robust communication solutions, such as customer service, sales, and tech support. The platform offers unique benefits like seamless integration with other Google Workspace applications, ensuring a unified communication experience.

Key features include automated call routing, voicemail transcription, and the ability to use a single number across multiple devices. Users appreciate its intuitive interface and the convenience of managing communications from a centralized platform. Compared to similar products, Google Voice For Business stands out for its ease of use and integration capabilities, although some users note that advanced features may be limited.

Pricing varies based on the number of users and specific needs, so it's recommended to contact SelectHub for a tailored quote. This ensures businesses get the most accurate pricing information for their unique requirements.

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Product Insights

  • Enhanced Collaboration: BlueJeans facilitates seamless collaboration among team members, regardless of their location, by providing high-quality video conferencing that makes remote meetings as effective as face-to-face ones.
  • Increased Productivity: With features like screen sharing and meeting recording, BlueJeans enables participants to share information more efficiently and revisit discussions, leading to better decision-making and increased productivity.
  • Scalability: BlueJeans grows with your business, offering solutions that cater to small teams as well as large enterprises, ensuring that your communication needs are met as your company expands.
  • Reliability: Known for its robust infrastructure, BlueJeans provides reliable service with minimal downtime, ensuring that your business communications are uninterrupted.
  • Security: With enterprise-grade security features, including encryption and secure meetings, BlueJeans ensures that your company’s communications and data are protected against unauthorized access.
  • Integration Capabilities: BlueJeans integrates with a variety of business tools and platforms, such as Microsoft Teams and Slack, streamlining workflows and making it easier to collaborate within the tools your team already uses.
  • User-Friendly Interface: The intuitive design of BlueJeans makes it easy for users of all technical levels to navigate and utilize the platform effectively, reducing the learning curve and supporting faster adoption across teams.
  • Global Reach: BlueJeans connects teams across the globe with its wide network coverage, ensuring high-quality communication regardless of geographical boundaries.
  • Flexible Pricing: Offering a range of pricing plans, BlueJeans provides options that can fit various budgets and business sizes, making it accessible for startups and established companies alike.
  • Customer Support: BlueJeans prides itself on providing excellent customer service, with support teams ready to assist with any issues, ensuring a smooth experience for all users.
  • Environmental Impact: By facilitating remote meetings and reducing the need for travel, BlueJeans helps companies lower their carbon footprint, contributing to environmental sustainability efforts.
  • Professional Development: The platform supports webinars and large-scale virtual events, making it an ideal tool for hosting professional development sessions and expanding learning opportunities for employees.
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  • Cost Efficiency: Google Voice for Business offers competitive pricing, reducing the need for expensive traditional phone systems and long-distance charges.
  • Scalability: Easily add or remove users as your business grows or contracts, ensuring you only pay for what you need.
  • Integration with Google Workspace: Seamlessly integrates with Google Workspace apps like Gmail and Google Calendar, enhancing productivity and streamlining workflows.
  • Mobility: Employees can make and receive calls from anywhere using their mobile devices, ensuring business continuity and flexibility.
  • Unified Communication: Consolidates multiple communication channels into one platform, simplifying management and improving efficiency.
  • Call Management: Advanced call forwarding, screening, and voicemail transcription features help manage calls more effectively and ensure important messages are not missed.
  • Security: Built on Google’s robust security infrastructure, providing encryption and protection against unauthorized access.
  • Local Presence: Obtain local phone numbers in different regions, helping to establish a local presence and build trust with regional customers.
  • Analytics and Reporting: Access detailed call logs and analytics to monitor usage patterns and optimize communication strategies.
  • Easy Setup and Management: User-friendly interface and straightforward setup process reduce the need for extensive IT support and training.
  • Reliability: Backed by Google’s reliable cloud infrastructure, ensuring high availability and minimal downtime.
  • Customizable Voicemail Greetings: Create personalized voicemail greetings for different departments or individuals, enhancing professionalism and customer experience.
  • Number Porting: Easily port existing phone numbers to Google Voice, minimizing disruption during the transition.
  • Global Reach: Make international calls at competitive rates, facilitating global business operations and communication.
  • Collaboration Features: Integrated with Google Meet for video conferencing, enabling seamless collaboration and communication within teams.
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  • Virtual Meetings: Integrate audio and video performance with productivity features and an extensive toolkit. 
    • Unmatched Quality: Combine multimedia experience with Dolby Voice and HD Video to enhance the quality of virtual meetings and avoid distractions. 
    • Gallery View: View up to 25 attendees on the device screen during virtual meetings for an inclusive experience and better interactions. 
    • Breakout Sessions: Divide virtual meetings into smaller groups for enhancing discussions. Participants can flexibly move in and out of sessions. 
    • Compatibility and Collaboration: Join from any laptop, mobile device or browser. Facilitate interactive virtual hangouts and strengthen collaboration with tools such as a digital whiteboard, screen sharing and annotations. 
    • Universal Accessibility: Use real-time closed captioning, keyboard controls and screen readers to support users with disabilities. 
    • Smart Meetings: Tag critical moments, assign actions and produce highlight reels. 
  • Virtual Events: Enhance interactivity in all-hands get-togethers, webinars and town halls. Engage audiences with Q&As, immersive video and meeting controls. 
    • Scalability: Host up to 50,000 attendees and 150 presenters worldwide and stream events live on Facebook, allowing millions to view the content simultaneously. 
    • Engagement Tools: Engage audiences with tools such as event chat, polling and hand-raising. 
    • Cloud Recording: Record live events for future playback and sharing. 
    • Optimized Caching: Merge multiple video streams into one stream to boost bandwidth consumed by viewers via the Accelerator. 
  • Telehealth: Allow providers to meet patients over video. Seamlessly replicate onsite encounters and interactions of patients while providing flexibility of virtual care. 
    • Security: Protect vital patient and employee information using robust security features and meet HIPAA (The Health Insurance Portability and Accountability Act) security rule requirements. Ensure safety with encryption, locked meetings, passwords and moderator controls. 
    • Enhanced Accessibility: Enable patients to book virtual visits and access a fully-featured experience without any app download or setup. 
    • Straightforward Interpretation: Offer medical interpretation services in over 200 languages, including American sign language. 
    • EHR Integration: Use systems like EPIC to achieve direct access and automatic reporting. 
  • Gateway: Connect team video meetings to conference rooms by using Microsoft-certified CVI (cloud video interop). Increase flexibility and optimize hardware investments via the SaaS (software as a service) solution that allows quick deployment. Use custom-branding, vanity URLs and localized screen splashes. Access real-time analytics such as a dashboard for room performance, usage alerts and reporting. 
  • Rooms: Convert traditional meeting rooms into modernized, digital workspaces. Enjoy flexibility irrespective of room size and hardware or conferencing services. Employ user-centric meeting controls and use one-touch join to minimize meeting friction. Simplify room deployment, device management and room health monitoring. 
  • Simplified Integration: Connect across different domains of the same or different organizations using the link provided. Easily add or remove users in the video or audio-based calls. Minimize the technical barrier between conference room systems and applications, allowing efficient collaboration. Integrate with Slack, HipChat, Skype and more. 
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  • Cloud-Based System: Operates entirely in the cloud, eliminating the need for physical hardware and simplifying management.
  • Number Porting: Allows businesses to transfer existing phone numbers to Google Voice, ensuring continuity and ease of transition.
  • Call Forwarding: Routes incoming calls to multiple devices, ensuring that important calls are never missed.
  • Voicemail Transcription: Converts voicemail messages into text, making it easier to read and respond to messages quickly.
  • Integration with Google Workspace: Seamlessly integrates with Google Workspace apps like Gmail and Google Calendar, enhancing productivity and collaboration.
  • Automated Attendant: Provides an automated system to greet callers and direct them to the appropriate department or individual.
  • Call Screening: Allows users to listen to a caller's name before deciding whether to answer, send to voicemail, or block the call.
  • International Calling: Supports international calls at competitive rates, making it easier for businesses to communicate globally.
  • Multi-Level Auto Attendant: Offers a multi-tiered menu system to guide callers through various options, improving call routing efficiency.
  • Spam Filtering: Automatically detects and filters out spam calls, reducing interruptions and enhancing productivity.
  • Custom Greetings: Enables businesses to create personalized voicemail greetings for different departments or individuals.
  • Call Logs and Reporting: Provides detailed call logs and analytics, helping businesses track call activity and performance.
  • Mobile App: Offers a mobile application for iOS and Android, allowing users to manage calls and messages on the go.
  • Do Not Disturb Mode: Lets users temporarily disable incoming calls and notifications, ensuring uninterrupted focus during critical tasks.
  • Text Messaging: Supports SMS and MMS messaging, enabling quick and efficient communication with clients and colleagues.
  • Call Transfer: Allows users to transfer calls to another number or extension, facilitating seamless communication within the organization.
  • Customizable Call Flows: Provides options to create and manage custom call flows, tailoring the system to specific business needs.
  • Emergency Calling: Supports emergency calling (911) in the United States, ensuring compliance with safety regulations.
  • Scalability: Easily scales to accommodate growing businesses, with flexible plans and features that can be adjusted as needed.
  • Security and Compliance: Adheres to industry-standard security protocols and compliance requirements, ensuring data protection and privacy.
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Product Ranking

#16

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Business Phone Systems

#32

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Business Phone Systems

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User Sentiment Summary

Great User Sentiment 7267 reviews
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87%
of users recommend this product

BlueJeans has a 'great' User Satisfaction Rating of 87% when considering 7267 user reviews from 6 recognized software review sites.

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Synopsis of User Ratings and Reviews

Easy to Use: Many users find BlueJeans to be intuitive and straightforward, allowing them to quickly schedule and join meetings without a steep learning curve.
Reliable Performance: BlueJeans is known for its stable connection and high-quality audio and video, ensuring smooth and uninterrupted communication for important business calls.
Meeting Recordings and Transcripts: The platform offers convenient features like meeting recordings and transcripts, which can be valuable for future reference, training purposes, or sharing with colleagues who couldn't attend the live meeting.
Integrations: BlueJeans integrates seamlessly with various business tools and calendar applications, streamlining workflows and enhancing productivity.
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Simple Setup and Unified Communications: Google Voice is easy to set up and use, letting you quickly make and receive business calls without needing a separate business line. It seamlessly integrates with other Google services, allowing you to manage calls, texts, and voicemails directly from your Gmail or Google Calendar.
Cost-Effective Solution for Domestic Calls: Google Voice offers free local VoIP numbers and unlimited domestic calling within the US and Canada, making it a budget-friendly option for staying connected with clients and colleagues without incurring high call charges.
Flexibility and Accessibility: Google Voice works seamlessly across multiple devices, including smartphones, computers, and tablets, allowing you to make and receive business calls from anywhere with an internet connection, enhancing your flexibility and responsiveness.
Enhanced Voicemail Management: Google Voice provides convenient voicemail transcription, converting voice messages to text and sending them to your email. This feature saves you time and effort as you can quickly scan through messages instead of listening to each voicemail.
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Limited PSTN Audio Features: Users have reported that BlueJeans' PSTN capabilities lack essential features like call recording, visual voicemail, and call queues, making it less suitable for businesses with traditional phone system needs.
Meeting Room Hardware Compatibility Issues: Some users have experienced difficulties integrating BlueJeans with existing meeting room hardware, particularly older or less common systems, leading to compatibility challenges and potential additional costs for upgrades or replacements.
Mobile App Limitations: The BlueJeans mobile app has been noted to have limited functionality compared to the desktop version, potentially hindering productivity for users who rely on mobile devices for business communication.
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Limited Features: Google Voice lacks some advanced features that are essential for growing businesses, such as toll-free numbers for wider reachability and comprehensive call management options for efficient call handling.
Basic Auto-Attendant: The base plan offers a limited auto-attendant feature, which may not be sufficient for businesses that require multi-level menus and sophisticated call routing capabilities.
Customer Support Concerns: The free plan of Google Voice comes with limited customer support, potentially leading to longer resolution times for technical issues or questions.
Potential for Extra Costs: While Google Voice offers a free tier, businesses may encounter additional fees for unlocking certain features, which could affect their budget planning.
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Looking for a video conferencing platform that won't leave you feeling blue? BlueJeans might just be the perfect fit! User reviews from the past year highlight BlueJeans' user-friendly interface as a major strength, making it a breeze to jump into meetings without any technical hiccups. The platform's high-quality audio and video capabilities also receive consistent praise, ensuring crystal-clear communication and collaboration. Features like screen sharing, whiteboarding, and chat further enhance the user experience, allowing teams to work together seamlessly regardless of location. BlueJeans' robust security measures provide peace of mind for businesses of all sizes, ensuring that sensitive information remains protected. However, some users note that the platform's pricing can be a bit steep compared to competitors like Zoom or Microsoft Teams, especially for smaller businesses or teams with limited budgets. What truly sets BlueJeans apart is its ability to integrate with existing workflows and tools. The platform plays nicely with popular calendar applications like Google Calendar and Microsoft Outlook, making scheduling and joining meetings a cinch. Additionally, BlueJeans offers integrations with various communication and collaboration platforms, such as Slack and Microsoft Teams, streamlining workflows and boosting productivity. Given its comprehensive features, scalability, and security, BlueJeans is an ideal choice for mid-sized to large businesses with geographically dispersed teams or those that frequently collaborate with external partners. While the cost might be a consideration for smaller organizations, the platform's ease of use, reliability, and extensive features make it a worthwhile investment for businesses seeking a top-notch video conferencing solution.

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Google Voice for Business has been making some noise in the VoIP market, but is it music to users' ears? User reviews over the past year reveal a somewhat discordant tune. While many appreciate its budget-friendly pricing and seamless integration with Google Workspace, which allows for easy call management directly within existing workflows, some users find the lack of advanced features, such as call recording and CRM integrations, a major drawback. This absence can be particularly limiting for businesses that rely heavily on these features for quality control, training, or sales automation. For instance, a sales team unable to record calls might miss valuable insights into customer interactions, hindering their ability to improve their pitch or track client engagement. Furthermore, the limited customer support for free plan users has left some feeling unheard. While the affordability is attractive, especially for small businesses or solopreneurs, the lack of reliable support can lead to frustrating experiences when technical issues arise. In essence, Google Voice for Business is like a basic smartphone - it handles calls and texts efficiently but lacks the bells and whistles of more sophisticated devices. Therefore, it's best suited for budget-conscious individuals or small businesses already deeply embedded in the Google ecosystem and who don't require advanced call management features. Larger businesses or those needing more robust functionality might find themselves hitting a sour note with Google Voice and should consider alternatives like RingCentral or Dialpad.

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