Home > Business Phone Systems > Bandwidth > Bandwidth vs Global Call Forwarding

Bandwidth vs Global Call Forwarding

Last Updated:

Our analysts compared Bandwidth vs Global Call Forwarding based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Bandwidth Software Tool
SelectHub Award Winner
Global Call Forwarding Software Tool
SelectHub Award Winner
Get Free Demo Demo    Request Pricing Pricing
Get Free Demo Demo    Request Pricing Pricing

Product Basics

Bandwidth is a cloud-based API provider that enables two-way calling, text messaging and video conferencing for leading unified communications platforms. Deployable in the cloud, on-premise or as a hybrid, it enables enterprise-level call tracking and analytics. Leveraging its robust architecture, developers can create video and video conferencing apps through WebRTC technology. Businesses can automate existing processes and call flows through its support for a wide range of codecs including VP9, VP8 and H.264. Integrating with major toll-free carriers, it ensures carrier redundancy for uninterrupted business workflows.

It ensures call security through multi-factor authentication (MFA) and phone number verification. Besides enabling click-to-call for customers, it provides intelligent call routing through IVR and automated SMS surveys for sustained customer outreach. In addition to phone number management through a dashboard, it provides number porting of up to 20,000 numbers. Working in the background, it powers integrations with Zoom, LogMein, Google, RingCentral and Microsoft through its powerful APIs.
read more...

Global Call Forwarding offers a sophisticated software solution designed to manage tasks such as Business Phone services. This platform is particularly well-suited for businesses seeking to streamline their communication processes, enhance customer service, and maintain a professional image. The software provides a range of benefits, including seamless call forwarding, virtual phone numbers, and advanced call routing capabilities. Popular features include customizable voicemail, call recording, and real-time analytics, which help businesses monitor and optimize their communication strategies.

Users appreciate the platform's reliability and ease of use, often highlighting its intuitive interface and robust functionality. Compared to similar products, Global Call Forwarding stands out for its comprehensive feature set and exceptional customer support. Pricing varies based on factors such as the number of users and specific features required, with options for monthly or annual payments. For precise pricing details tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

read more...
$0.01/Message, Usage-Based
Free Trial is available →
Get a free price quote
Tailored to your specific needs
$7.95 Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Cost Efficiency: Bandwidth helps businesses save on communication costs by offering scalable solutions that adapt to their needs, eliminating the need for expensive traditional phone systems.
  • Flexibility: Users can manage calls, messages, and video conferences from anywhere, using any device, providing the flexibility needed in today's mobile and dynamic work environments.
  • Improved Customer Experience: Features like automated attendants, call routing, and analytics ensure that customer calls are handled efficiently, leading to improved satisfaction and loyalty.
  • Scalability: As businesses grow, Bandwidth easily scales to accommodate increased call volumes and additional features without requiring significant infrastructure changes.
  • Reliability: With robust infrastructure and redundancy protocols, Bandwidth ensures high availability and minimal downtime, so businesses stay connected with their customers and teams.
  • Enhanced Communication: Integrated voice, video, and messaging capabilities foster better collaboration among team members and more engaging interactions with customers.
  • Compliance and Security: Bandwidth adheres to industry standards and regulations, providing secure communication channels that protect sensitive information.
  • Insightful Analytics: Access to detailed call analytics helps businesses make informed decisions, optimize communication strategies, and improve overall efficiency.
  • Customization: The platform offers extensive customization options, allowing businesses to tailor the system to their specific operational needs and customer service goals.
  • Professional Image: Advanced features like custom greetings, on-hold music, and professional voicemail options enhance a company's image and customer perception.
read more...
  • Enhanced Customer Reach: Global Call Forwarding allows businesses to establish a local presence in multiple countries, making it easier for international customers to reach you without incurring high call charges.
  • Improved Customer Service: By routing calls to the appropriate department or representative, businesses can ensure that customer inquiries are handled promptly and efficiently, leading to higher satisfaction rates.
  • Cost Efficiency: Reducing the need for physical offices in multiple locations, Global Call Forwarding helps businesses save on overhead costs while maintaining a global presence.
  • Business Continuity: In the event of a local outage or disaster, calls can be redirected to other locations, ensuring that business operations remain uninterrupted.
  • Scalability: As your business grows, Global Call Forwarding can easily scale to accommodate increased call volumes and additional geographic locations without significant infrastructure changes.
  • Flexibility: Calls can be forwarded to various devices, including landlines, mobile phones, and VoIP systems, allowing employees to work from anywhere while staying connected.
  • Time Zone Management: By forwarding calls to different regions based on time zones, businesses can provide 24/7 customer support without requiring staff to work around the clock.
  • Professional Image: Having local phone numbers in multiple countries enhances your company's credibility and professionalism, making it more appealing to potential clients and partners.
  • Data Analytics: Detailed call logs and analytics provide insights into call patterns, helping businesses make informed decisions about staffing, marketing, and customer service strategies.
  • Compliance and Security: Global Call Forwarding services often include features that help businesses comply with local regulations and ensure that customer data is handled securely.
read more...
  • Voice API: Build a custom voice calling solution for clients. Embed programmable voice directly into the application, network or product, without possessing a telecom infrastructure. Pay only for the time used and get access to pricing. Identify and address problems related to the quality and reliability of voice calls.
  • SMS API: Attain control, flexibility and insight and efficiently send messages to the tier 1 network. Get insights into which messages are getting delivered. Access real human support and eliminate the hassles attached to having a middleman.
  • MMS API: Send powerful and engaging text messages using images, videos, audio and GIFs even on toll-free and local numbers. Get charged the same price for an MMS irrespective of the number of characters.
  • Toll-Free SMS: Easily graduate from text messages to calls on the same number. Send high-volume messages using a single number, eliminating possible confusion amongst customers. Use it as an alternative to short code and connect with customers faster.
  • Group Messaging: Enable all the clients to be in the loop and quickly initiate group discussions without installing the app or possessing a smartphone. Connect to any network in the U.S. and Canada. Activate message-ready phone numbers.
  • Emergency Calling API: Provide accurate and reliable access to public safety without investing in expensive infrastructure. Connect users when required and automatically provide location information to the best-suited public safety agency.
  • Video API: Upgrade any web-based chat or call to video and create video applications powered by WebRTC. Enhance the customer engagement experience and facilitate personal interactions and connections. Use screen sharing and live video engagement. Access an easy-to-understand billing system, eliminating confusion. Attain Inbound and Outbound PSTN calling and support audio codecs, including VP9, VP8 and H.264.
  • Authentication API: Balance security with customized authentication messages and set a code expiration timeframe. Pay only for successful authentication. Safeguard brand equity by receiving one-time passcodes on existing numbers, eliminating the risk of sharing numbers with other businesses.
  • SIP Trunking: Enable high-quality calls using the cloud-based carrier network. Manage ports, order phone numbers and gain insights into telecom cost centers. Maintain compliance with 911 regulations. Access calling and billing details record (BDR). Get easy support from the 24/7 Network Operations Center (NOC).
  • Duet: Enable companies to migrate their telecom to Teams-leverage dynamic location capabilities within Teams to identify the location. Route 911 calls across the secure and highly reliable network, ensuring user safety. Acquire advantages such as fail-over control, call forwarding and real-time re-routes.
  • VoIP Origination: Access a wide-ranging coverage with direct peering connections, facilitating quality calls. Enjoy a powerful phone number solution with number ordering, porting and management tools. Support required line features and instant 911 address provisioning.
  • VoIP Termination: Eliminate the hassle of jumping on and off PSTN, allowing a reliable calling experience. Employ the geo-redundant core network with priority Tier 1 peering relationships to achieve better quality calls and fewer hops. Enable interconnections using peering agreements with major carriers across the U.S., Canada and internationally, ensuring quicker, hassle-free calls.
  • SMS Gateway: Remain up-to-date and well-versed with current messaging rules and regulations with the help of experts. Send an SMS to customers who only provide a phone number and without the aid of a cell phone. Ensure reliable delivery and connections to all major carriers.
  • Phone Number Lookup API: Attain knowledge regarding the carrier mix before sending messages, enabling the prediction of costs and message and deliverability rates. Quickly sort phone numbers, ensuring that messages are sent only to those numbers that can receive them. Use the correct type of multi-factor authentication.
  • Local Phone Numbers: Carry out business more innovatively by giving customers a personal and local touch. Add brand personality, context and privacy along with number ordering and provisioning. Assure customers that they can secure better help and understanding by talking to a real person who understands the business. Access the Bandwidth Phone Number Dashboard to track which numbers are getting more usage.
  • CNAM: Enable the lookup to pick from a database full of caller ID information displayed when someone calls. Easily add, update or delete entries using the portal or API. Add a personal touch to sales calls, employ CNAM to look up any number and help minimize missed calls and spam calls.
read more...
  • International Call Forwarding: Route calls from one country to another seamlessly, ensuring global connectivity for your business.
  • Local and Toll-Free Numbers: Choose from a wide range of local and toll-free numbers to establish a local presence in multiple regions.
  • Advanced IVR System: Implement an Interactive Voice Response system to efficiently manage and direct incoming calls based on caller input.
  • Call Recording: Record and store calls for quality assurance, training, and compliance purposes.
  • Time-of-Day Routing: Automatically route calls based on the time of day, ensuring calls are directed to the appropriate team or location.
  • Failover Forwarding: Set up backup numbers to ensure calls are never missed, even if the primary number is unavailable.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox, allowing for easy access and management.
  • Simultaneous Ringing: Ring multiple numbers at the same time, ensuring that calls are answered promptly by the first available team member.
  • Call Analytics: Access detailed call reports and analytics to monitor call performance and make data-driven decisions.
  • Customizable Greetings: Create personalized greetings and messages to enhance the caller experience and reinforce your brand.
  • Blacklisting: Block unwanted or spam calls by adding numbers to a blacklist, ensuring a more efficient call management system.
  • Mobile App: Manage your call forwarding settings and access features on the go with a user-friendly mobile application.
  • API Integration: Integrate Global Call Forwarding with your existing CRM and other business tools for a seamless workflow.
  • Multi-Language Support: Offer support in multiple languages to cater to a diverse customer base.
  • Call Whisper: Provide agents with a brief message before they answer a call, offering context and improving customer interactions.
  • Call Queuing: Place incoming calls in a queue when all agents are busy, ensuring callers are attended to in the order they called.
  • Number Porting: Easily transfer your existing phone numbers to Global Call Forwarding without any disruption to your service.
  • Custom Ringback Tones: Replace the standard ringback tone with a custom message or music to enhance the caller experience.
  • Call Transfer: Transfer calls to another number or extension seamlessly, ensuring smooth communication within your team.
  • Caller ID Customization: Display a specific caller ID for outgoing calls to maintain a consistent business identity.
read more...

Product Ranking

#14

among all
Business Phone Systems

#79

among all
Business Phone Systems

Find out who the leaders are

User Sentiment Summary

Excellent User Sentiment 427 reviews
Excellent User Sentiment 22 reviews
92%
of users recommend this product

Bandwidth has a 'excellent' User Satisfaction Rating of 92% when considering 427 user reviews from 5 recognized software review sites.

98%
of users recommend this product

Global Call Forwarding has a 'excellent' User Satisfaction Rating of 98% when considering 22 user reviews from 1 recognized software review sites.

4.6 (180)
n/a
4.6 (124)
4.91 (22)
4.6 (110)
n/a
4.4 (9)
n/a
4.9 (4)
n/a

Awards

Bandwidth stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Global Call Forwarding stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Scalability: Bandwidth's platform is designed to grow with your business, allowing you to easily add new phone lines and features as needed. This scalability ensures that your phone system can adapt to your evolving communication requirements.
Cost-Effectiveness: Bandwidth offers competitive pricing plans, making it a cost-effective solution for businesses of all sizes. Their transparent pricing structure helps you understand your costs upfront, avoiding any surprises on your phone bill.
Reliability: Bandwidth has a strong reputation for reliability, ensuring that your phone system is always available when you need it. Their robust infrastructure and network redundancy minimize downtime and service interruptions.
Show more
Reliable Service: Global Call Forwarding is praised for its dependable service with minimal downtime, ensuring business continuity.
User-Friendly Interface: The platform is designed for ease of use, allowing businesses to manage their calls and settings without technical difficulties.
Excellent Customer Support: Users consistently report positive experiences with Global Call Forwarding's customer support team, citing responsiveness and helpfulness.
Comprehensive Features: Global Call Forwarding offers a wide array of features, including international call forwarding, virtual phone numbers, and advanced call routing, catering to diverse business needs.
Show more
Call Quality Issues: Bandwidth's call quality has been reported as inconsistent, with users experiencing dropped calls, choppy audio, and latency issues, particularly in areas with weaker internet connections. This can be disruptive and unprofessional for businesses that rely on clear and reliable communication.
Customer Support Challenges: Bandwidth's customer support has received mixed reviews, with some users finding it difficult to get timely and effective assistance. Long wait times and unhelpful responses can be frustrating for businesses that need prompt resolution to technical issues.
Limited Features: Compared to some competitors, Bandwidth's feature set may be perceived as lacking, particularly for businesses with advanced communication needs. Features such as call recording, voicemail transcription, and integrations with CRM systems may be limited or require additional fees.
Show more
Setup Complexity: While generally praised for ease of use, some users have reported occasional difficulties with the initial setup process of their phone system.
Pricing Transparency: A few users have expressed concerns regarding the clarity of pricing, particularly concerning potential hidden fees or billing complexities.
Show more

Is your business phone system stuck in the dark ages? Need to expand your communications bandwidth? Bandwidth might be the solution you're looking for. User reviews from the past year highlight its strengths in call quality, reliability, and scalability, making it a top choice for businesses of all sizes. The platform's user-friendly interface and robust API integrations allow for seamless communication management, whether you're a small startup or a large enterprise. Users particularly appreciate the flexibility to port existing numbers and integrate with popular CRM systems like Salesforce, streamlining workflows and boosting productivity. Bandwidth's competitive pricing and pay-as-you-go model also make it a cost-effective solution for businesses with fluctuating communication needs. However, some users have noted that customer support can be slow at times, and the initial setup process may require some technical expertise. Additionally, while Bandwidth offers a wide range of features, some advanced functionalities may require additional fees. Despite these minor drawbacks, Bandwidth remains a popular choice for businesses seeking a reliable and scalable communication solution. Its ease of use, extensive features, and competitive pricing make it ideal for businesses looking to streamline their communication processes and enhance overall productivity. If you're ready to ditch your outdated phone system and embrace the future of business communication, Bandwidth is definitely worth considering.

Show more

Is Global Call Forwarding all it's cracked up to be? User reviews from the past year indicate that Global Call Forwarding is a reliable and user-friendly business phone service, particularly praised for its call forwarding functionality, competitive pricing, and responsive customer support. Users particularly appreciate the platform's intuitive design, which allows for easy setup and management of international phone numbers with just a few clicks, a feature frequently highlighted for its convenience, especially by businesses operating in multiple countries. Some users mentioned the smooth porting process, praising the helpfulness of the support team. While Global Call Forwarding generally receives positive feedback, a few users expressed that while the service is good, it might not be the most cost-effective solution for all businesses, suggesting that pricing could be a potential drawback for some. Overall, Global Call Forwarding appears to be a strong contender in the business phone services market, particularly for businesses seeking reliable international call forwarding, a user-friendly interface, and excellent customer support.

Show more

Screenshots

Top Alternatives in Business Phone Systems

3CX
8x8
Bitrix24
CXone
Dialpad
Freshcaller
Fuze
GoToConnect
MiCloud Connect
Microsoft Teams
Nextiva
Ooma Office
RingCentral
Vonage
Zoom

Related Categories

Auto Attendant Systems
Business Phone Service Providers
Call Tracking Software
Cloud PBX
Cloud Phone Systems
Conference Call Services
Conference Calling Software
PBX Phone Systems
Screen Sharing Software
SIP Clients
SIP Trunk Providers
Small Business Phone Systems
Virtual Phone Systems
VoIP Phone Service Providers
VoIP Phone Systems
VoIP Softphones
VoIP Software
Show more
Call Center Software
Call Center Software for Small Businesses
Screen Sharing Software
Show more

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics
Build Your Requirements
SelectHub Products Cost and Pricing Guide
Get Your Free Comparison Report
Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
    Table settings