Aircall vs MightyCall

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Our analysts compared Aircall vs MightyCall based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Aircall Software Tool
MightyCall Software Tool

Product Basics

Aircall is a cloud-based professional phone system that streamlines customer support and sales engagement. It integrates with CRM and helpdesks. It offers a power dialer, call routing, ring groups, call queuing and live feeds. The software is best suited for modern small and medium-sized businesses, especially those that have call centers.e dashboard to control team activity, coach agents and listen to live calls. Create inbound and outbound call centers. It can integrate with Zendesk, Salesforce and Hubspot.
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MightyCall is a VoIP and PBX services provider for small businesses built from the ground up to integrate with CRM systems. Available on browser, desktop and mobile, it enables seamless call flows with custom greeting, auto-attendant, interactive voice response, call forwarding, call recording, unlimited text messaging and call back requests. With unlimited user extensions at no extra cost, businesses can ensure that customer calls are routed to the appropriate departments in no time. Team members can configure availability status to indicate time off and set up call routing to stay connected after business hours if necessary. Team managers can access performance reports on all calls, voicemails, average speed of response and more from the admin dashboard.

It connects customers to the agent of their choice by offering name input and dialing through IVR. It transcribes voicemails to text and sends them to the agents’ emails, with links to the voicemail recordings. It screens calls through caller ID, with the option to add unwanted phone numbers to a blacklist. In addition to five toll-free numbers per account, local numbers and vanity numbers are also available. It integrates with Whatsapp Business, Facebook and Twitter. Through Zapier, it connects to CRM, Slack, Google Sheets and Gmail. The vendor offers a seven-day free trial.
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$1,080 Annually
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$15/User, Monthly
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Tailored to your specific needs
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Windows
Mac
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Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Reduce Costs: Eliminate the need for hardware. Download the app and start making and receiving calls instantly. 
  • Centralize Information: Keep all customer information in one place. Connect client records to the CRM or helpdesk. 
  • Use Helpful Dashboards: Manage increasing sales and provide timely support to teams. Monitor employee activities through the live feed. Initiate agent training on the dashboard. Gain valuable insights and get a comprehensive perspective of overall performance, ensuring a better client experience. 
  • Access an Intuitive Mobile App: Use the easy-to-install and intuitive dialer. Make, receive and manage calls hassle-free on the app. Access the application as a Chrome Extension. 
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  • Enhanced Professional Image: MightyCall helps businesses project a polished and professional image with a dedicated business phone number, custom greetings, and an IVR system that directs callers efficiently.
  • Improved Customer Satisfaction: By ensuring calls are routed to the right person or department without lengthy hold times, MightyCall enhances the overall customer experience, leading to higher satisfaction and loyalty.
  • Increased Accessibility: With features like voicemail-to-email and the ability to make and receive calls from any device, MightyCall ensures that businesses are accessible to their clients anytime, anywhere.
  • Streamlined Communication: MightyCall consolidates all communication channels—calls, texts, emails, and social media interactions—into a single dashboard, making it easier for teams to manage and respond to customer inquiries.
  • Scalability: As businesses grow, MightyCall can easily scale up to accommodate more users, phone numbers, and advanced features without the need for significant infrastructure investments.
  • Cost Efficiency: By offering a cloud-based solution with a flat monthly fee, MightyCall eliminates the need for expensive traditional phone systems and reduces overall communication costs.
  • Enhanced Team Collaboration: MightyCall’s task assignment and call routing features enable teams to collaborate more effectively, ensuring that customer inquiries are handled by the most qualified person.
  • Insightful Analytics: With detailed call reports and analytics, businesses can gain insights into call volumes, peak calling times, and team performance, enabling data-driven decisions to improve operations.
  • Flexibility and Customization: MightyCall offers a high degree of customization, allowing businesses to set up their phone system in a way that best suits their operational needs and customer service strategies.
  • Reliability and Security: As a cloud-based service, MightyCall provides reliable uptime for businesses, along with secure communications to protect sensitive information.
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  • Power Dialer: Allow sales representatives to dial quickly and reduce manual entries into the CRM. Automatically identify numbers on a prospect’s website and instantly add them to the calling queue. Enable Salesforce or the CRM to send out data, providing context for calls. 
  • Interactive Voice Response: Categorize callers according to their requirements and route them automatically to the resource needed. Improve user experiences with an automated IVR menu. Choose from available waiting music or upload audio files. Customize call settings for ring groups. 
  • Call Routing: Direct calls to agents automatically and set a customized routing sequence. Stop other ringing lines once agents answer calls. 
  • Call Center Analytics: Monitor performance of individual employees and teams. Access call metrics directly from the dashboard to meet required KPIs. Get valuable insights regarding average call durations, missed calls and wait time. 
  • Computer Telephony Integration: View essential customer information and call context during live conversations. Manage everything in a centralized place to enable better team monitoring and improved productivity. Access everything in a straightforward interface. 
  • Click to Dial: Make calls to any number while using the app. Reduce time wasted on switching screens to dial phone numbers. 
  • Warm Transfer: Enable agents to quickly brief other colleagues before forwarding calls over to them. Ensure a smooth transition for customers. Provide context to team members, maintain continuity and allow the right agent to answer questions. 
  • Call Commenting and Assignment: Attach notes and comments to calls, making them accessible for the entire team. Assign follow-up tasks when any client doubts go unresolved. 
  • Call Recording: Automatically activate recording every time someone takes a call. Customize recording settings. Access and recheck conversation histories. 
  • Business Hours: Decide when numbers are open to receive calls. Customize calendar settings. Set business hours for all numbers, ensuring agents can receive calls from respondents. 
  • Ring Groups: Classify individuals based on location, skills or other aspects. Monitor overall group performance and analyze essential employee data. 
  • Call Queuing: Keep a caller on hold until an agent can respond. Use custom hold music or messages to improve the user experience. Callers can request a callback, ensuring a reduced call abandonment rate. 
  • Live Feed: Make informed decisions by obtaining a general perspective of team activities. Gain complete visibility into overall situations and get clarity about what needs improvement. 
  • Call Tags: Use custom labels to classify calls for improved organization. Automatically sync tags to integrated apps. 
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  • Toll-Free and Local Numbers: Separate business life from personal life and keep a tab on all projects. Quickly set up a virtual presence in locations where there’s no office. Provide business numbers to employees who don’t work from an office space.
  • Caller ID and CNAM: Ensure that every call highlights the business name, making customers aware of the company contacting them. Sort business calls and personal calls, reducing the heavy workload and avoiding possible confusion. Enable CNAM to inform people that the caller is a trusted company and not a random person. Reduce the awkwardness caused by starting a business call without a heads up.
  • Custom Greeting: Select from various custom greetings and customize them to the type of caller and the time of the day. Set up a professional menu to improve efficiency. Choose a music tone for callers on hold when company phones are busy.
  • After-Hours Call Routing: Handle calls differently for business and non-business numbers. Implement various plans for after-hours, such as IVR (auto-attendant) menus, call forwarding to employees and other greeting messages. Give customers information regarding working hours, receive requests via voicemail and forward calls to someone in charge when urgent support is needed.
  • Call Screening: Disengage with spam callers or someone who is repeatedly calling. Salvage a call by sending it to voicemail and set the availability status to “do not disturb.” Avoid rushing and getting overwhelmed by untimely calls. Set business hours, manage which device receives calls and organize VIP and block lists.
  • Auto Receptionist: Provide call management 24/7. Increase business productivity with an automated reception system. Ensure less waiting time and route all calls efficiently rather than delaying or hanging up. Eliminate human error, deliver the necessary information and employ customized greetings.
  • Call Forwarding: Redirect a call received on the virtual phone system to a physical number, including a mobile device, landline, VoIP number or voicemail. Minimize customer wait time by using the simultaneous option or push as many calls as possible to the most effective employees using the sequential option.
  • Webphone: Make and receive calls straight from an internet browser. Use the webphone to communicate via a business number with customers, reducing time spent on the phone. Initiate conference calls, easily communicate with employees and forward calls.
  • Mobile Phone: Access business voicemail, texting and calls. Place calls via the business number using the cell phone. Receive notifications regarding events, access recordings and text of voicemail and listen to call recordings. Add and edit contacts in the business contact book.
  • Softphones: Enable VoIP telephone calls on computing devices. Customize options and operate the system without keeping a browser window open.
  • Desk Phones: Manage calls and other features better, such as transfers and call queues. Use a computer and phone for other functions rather than multitasking on a single screen. 
  • Texts: Send and receive texts on both the mobile app and the desktop. Use text messaging on a phone number or a toll-free number.
  • User Extensions: Save the customer’s time and get them to meet the required person faster. Improve a company’s internal communication and enable cheaper communication for remote employees. Select one option from call algorithms, including simultaneous, round-robin, sequential or freest first, for when a customer enters a group extension.
  • Call Queues: Save phone calls instead of losing them. Reduce the number of missed calls due to a busy signal and comprehensively better customer service. Ensure low wait time for customers. Customize hold music and add greetings and messages. Set a time for which calls stay in a queue before bouncing to voicemail, ensuring customers don’t wait endlessly.
  • Conference Calls: Conduct collective talks with partners or remote employees from different locations. Efficiently address client issues by adding technicians or accountants to the call. Organize a call within seconds, record calls for reviewing and participate in a conference call using various devices.
  • Consultative Calls: Place a call on hold to ask a colleague for help without hanging up. Resolve customer queries and double-check the information.
  • Dial-By-Name: Make it easier for callers to find employees. Set up a complete directory of all employees and add the required extensions. Use the auto attendant to facilitate calls instead of staff. Organize the search by first or last name, whichever is more convenient for callers.
  • Business Contact Book: Stay updated with the comment section. Keep on top of customer integrations with note-keeping and synchronized contact lists. Import and export contacts hassle-free. Save contacts in the mobile app from the call history, eliminating the time spent on creating new profiles from scratch.
  • The Journal: View the entire communication history with customers at a glance. Access call recordings, voicemails and voicemail transcripts. Add any contact to the Contact Book or block it directly from the journal.
  • Enhanced Voicemail: Allow the auto-attendant to route a call to voicemail in case an employee is busy. Enable all calls after business hours to go directly into voicemail after informing the customers of the company’s work hours. Automatically add pending voicemails to the activity queue, ensuring none get missed. Access details, such as call duration, time of call, audio and transcription through visual voicemail.
  • Zapier Integration: Automate thousands of tasks by acting as a middleman and allow vital information to be transferred between platforms. Stay in control of business communications 24/7, manage employees, access client information and follow up on calls.
  • Visual Call Flow Configuration: Stay on top of call forwarding and call routing rules. Customize greetings and record personalized messages for clients to hear. Allow calls 24/7 or choose to receive them only during business hours. Choose additional options to increase the number of calls received and converted by team members.
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Product Ranking

#31

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Business Phone Systems

#33

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Business Phone Systems

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User Sentiment Summary

Great User Sentiment 892 reviews
Good User Sentiment 207 reviews
86%
of users recommend this product

Aircall has a 'great' User Satisfaction Rating of 86% when considering 892 user reviews from 5 recognized software review sites.

77%
of users recommend this product

MightyCall has a 'good' User Satisfaction Rating of 77% when considering 207 user reviews from 4 recognized software review sites.

5.0 (16)
4.5 (14)
4.3 (375)
4.1 (19)
4.3 (315)
3.81 (92)
4.2 (182)
3.7 (82)
3.8 (4)
n/a

Synopsis of User Ratings and Reviews

Simple Setup: Users find the setup process to be straightforward and intuitive, allowing them to get started quickly without extensive technical knowledge.
Integrations: The platform offers a wide range of integrations with popular CRM and helpdesk tools, enabling seamless data synchronization and workflow automation.
Call Routing: Aircall provides advanced call routing features, allowing businesses to efficiently direct calls to the right agents or departments based on predefined rules and criteria.
Analytics and Reporting: The platform offers comprehensive analytics and reporting tools, providing insights into call volume, agent performance, and other key metrics to help businesses make data-driven decisions.
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Simple Setup: MightyCall is known for its straightforward setup process, allowing users to get started quickly without needing extensive technical expertise.
Mobile App: The MightyCall mobile app receives positive feedback for its user-friendly interface and comprehensive features, enabling users to manage calls, texts, and voicemails conveniently from their smartphones.
Integrations: MightyCall offers integrations with popular CRM and business tools, such as HubSpot and Salesforce, which can streamline workflows and enhance productivity for businesses.
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Call Quality Issues: Several users have reported experiencing dropped calls, poor audio quality, and latency issues, particularly when using the mobile app or during international calls.
Limited Integrations: While Aircall offers integrations with popular CRM and helpdesk platforms, some users find the selection to be limited compared to competitors, especially for industry-specific software.
Pricing Structure: Aircall's pricing can be complex and expensive, especially for larger teams or businesses with high call volumes. The per-user pricing model may not be suitable for all organizations.
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Limited Integrations: MightyCall's integrations with popular CRM and helpdesk platforms are limited, potentially hindering workflow efficiency for businesses reliant on such tools.
Mobile App Issues: Users have reported occasional problems with the MightyCall mobile app, including call quality issues and dropped calls, which can impact communication reliability.
Customer Support Challenges: Some users have expressed concerns about the responsiveness and effectiveness of MightyCall's customer support, particularly regarding timely issue resolution.
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Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is top-notch, so you can ditch those frustrating dropped calls and muffled conversations. Aircall also plays nice with other popular platforms like CRM and helpdesk software, making it a breeze to integrate into your existing workflow. Now, no software is perfect, and Aircall does have a few drawbacks. Some users have mentioned that it's missing a couple of bells and whistles, like call recording. And while Aircall is generally affordable, the cost can add up if your business makes a ton of calls or needs a bunch of fancy features. But overall, Aircall is a solid choice if you're looking for a reliable and user-friendly phone system that won't cost you an arm and a leg. It's perfect for businesses that want to up their customer service game and streamline their operations without getting bogged down in complicated tech stuff. So, if you're ready to take your business calls to new heights, give Aircall a try!

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MightyCall has been making waves in the business phone software scene, but is it all it's cracked up to be? Let's dive into what users have been saying over the past year. MightyCall users rave about its user-friendly interface and straightforward setup, making it a breeze for even the least tech-savvy folks to get up and running. The mobile app is a major hit, allowing users to stay connected and manage calls on the go. Plus, MightyCall's competitive pricing and flexible plans make it a budget-friendly option for small businesses and startups. However, some users have noted that customer support can be a bit slow at times, and the call quality isn't always crystal clear. But what truly sets MightyCall apart is its focus on small business needs. Features like auto-attendants, call recording, and voicemail transcription give small businesses a professional edge without breaking the bank. Plus, integrations with popular CRM and helpdesk software make it a seamless addition to any existing workflow. So, who is MightyCall perfect for? If you're a small business or solopreneur looking for an affordable, easy-to-use phone system with essential features, MightyCall might just be your knight in shining armor. However, if top-notch customer support and flawless call quality are your top priorities, you might want to explore other options. Remember, the world of business communication is constantly evolving, so it's always a good idea to check for the latest updates and user reviews before making a decision.

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