8x8 vs VoIP.ms

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Our analysts compared 8x8 vs VoIP.ms based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

8x8 is a unified communications as a service (UCaaS) system that provides cloud PBX functions like unlimited calling, SMS, automated call-attendant, call distribution, recording, three-way calling, visual voicemail and fax. In addition to utilizing its pre-designed meeting rooms, businesses can embed meetings with its Meetings-as-a-Service offering, Jitsi. It integrates with Microsoft Teams, Salesforce and ServiceNow seamlessly.

Its contact center enables omnichannel routing and effective customer engagement through speech and sentiment analysis and workforce management. Companies can establish a local presence through local phone porting with direct dialing across more than 120 countries. Teams can handle greater call volumes through even call distribution to employees for faster turnaround. It is HIPAA, FISMA SP 800-53 R4 and ISO 27001 certified for data governance compliance.
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VoIP.ms is a cloud-based phone service that enables organizations to streamline communication workflow and manage calls efficiently. It offers call hunting, call queuing, voicemail, three-way calling, call encryption and speed dial. Users can customize phone systems, pick places for outbound calling and check call records. It allows employees to use their existing device and port limitless numbers for free across the United States and Canada.
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Product Insights

  • Enhanced Collaboration: 8x8's unified communications platform seamlessly integrates voice, video, chat, and file sharing, fostering real-time collaboration and breaking down communication barriers.
  • Increased Productivity: Automated call routing, voicemail transcription, and presence management streamline workflows, allowing employees to focus on high-value tasks and maximize productivity.
  • Improved Customer Experience: Omnichannel support, intelligent call routing, and personalized interactions empower businesses to deliver exceptional customer experiences that build loyalty and drive growth.
  • Cost Savings: 8x8's cloud-based model eliminates the need for expensive hardware and maintenance, reducing operational costs and providing a scalable solution for businesses of all sizes.
  • Scalability and Flexibility: 8x8's platform adapts to changing business needs, allowing companies to add or remove users, features, and locations with ease, ensuring a future-proof communication solution.
  • Mobility and Remote Work Support: 8x8's mobile app and desktop clients empower employees to stay connected and productive from anywhere, supporting remote work and flexible work arrangements.
  • Security and Compliance: 8x8 adheres to industry-leading security standards and complies with regulatory requirements, ensuring the protection of sensitive data and maintaining business continuity.
  • Analytics and Reporting: Comprehensive analytics and reporting tools provide valuable insights into communication patterns, performance metrics, and customer interactions, enabling data-driven decision-making and continuous improvement.
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  • Improve Security: Use SIP/2.0 protocols to ensure authentication information is sent through an encrypted format. Eliminate the risk of interception when the VoIP hardware connects to the servers. 
  • Gain Additional Information: Access a fully-featured wiki assistance site for extensive information. Obtain extra details about services. 
  • Reduce Costs: Retain old hardware. Eliminate the need to rent devices and continue using existing ones. Subscribe or unsubscribe from chosen packages at any time without spending extra money. 
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  • All-in-One Communications: Connect employees and customers on a single app that offers all modes of communication including voice, video, chat and more. Reach customers located in over 120 countries with guaranteed uptime and voice quality. Full encryption with a large number of certifications ensures data remains secure. 
  • Business Phone: Manage voice services utilizing Cloud PBX technologies. 
    • Call Handling: Take control of calling productivity and privacy with caller ID, call blocking and do not disturb mode. Forward and transfer calls and create a virtual holding area for calls with Call Waiting and Call Parking. Three-way calling allows for three-party collaboration without any additional equipment or time restrictions. 
    • Customer Experience: Use auto-attendant voice services to route calls, provide self-service options and choose music to play while callers are on hold. Call queues route customers to the appropriate resources. 
    • Call Management: Balance employee workloads by evenly distributing calls. Monitor calls to ensure customer satisfaction and manage quality control. Assign employee roles and provide access to effective training resources. 
    • Emergency Services: Remain in compliance with federal emergency dialing requirements and ensure emergency notifications are up-to-date. 
    • Cost Center: Set up to five levels of hierarchy with site-based cost centers. Customize the structure of cost centers, payment methods and billing contacts. 
  • Video Conferencing: Reach up to 100 participants in a single HD video conference call. 
    • Backgrounds: Participants can blur the background of video calls or choose from a variety of backgrounds to create a personalized and professional setting. 
    • Mobile Browser: From mobile devices, join video calls with the same quality as on desktops. 
    • Host Controls: Lock meetings, create participant permissions and lobbies, and delegate hosts. 
    • End-to-End Encryption: Only allow participants with a shared key to join the meeting. 
    • Invite: Send invitations to a meeting from messages or allow participants to dial-in from more than 50 countries, from any of the included 11 toll-free numbers. 
    • Record: Record meetings and calls to save to the cloud to reference at a later time or send to participants that did not attend. 
    • Calendar: Schedule and send meeting invites directly from calendars using Google plug-ins and Microsoft add-ins. 
    • Stream and Share: Live-stream a conference call on YouTube with an unlimited number of viewers allowed. Share Youtube videos and audio from a computer or browser tab in a meeting. 
    • Analytics: View insights into meeting usage and adoption. 
    • Languages: Available in 46 languages. 
  • Team Chat: Instantly connect with anyone in the company’s global directory via one-on-one chat or with an entire team using team messaging capabilities. Securely share files with one or multiple members and create group chat rooms that are private, invite-only or public.  
  • Contact Center: Connect with agents, employees and customers through the cloud contact center, with built-in omnichannel routing that provides digital and voice channel support, efficient routing and self-serve capabilities. 
    • Automatic Call Distribution (ACD): Provide customers with precise caller-to-agent matching by routing to the agent most adept to handling the customer issue at hand, who receives full access to the customer’s history to better assist them. 
    • Interactive Voice Response (IVR): Provide self-serve call responses using conversational AI technology. Analyze customer journeys by capturing insights via built-in analytical tools. 
    • Digital Channels: View all digital channels from one single interface, ensuring a seamless customer experience. 
    • Predictive Dialer: Define dialing strategies, create campaigns, actively manage agent answering processes and more. 
    • Quality Management: Analyze customer interactions to assess areas in which agents need additional training. Create forms, view scores and track each agent’s progress. 
    • Customer Surveys: Give customers the opportunity to provide feedback, giving insight into what agents can improve on for future customer interactions. 
    • Call and Screen Recording: Access recordings using a simple interface protected by authorized supervisor search, playback, archive retrieval and more. Monitor multiple agents at the same time in a single window. 
    • Payment Processing: Allow customers to securely send payments by directing calls to a specific payment interface. Customers have the ability to enter payment info directly into the phone system. IVR structure eliminates the need for live agent interaction with customers during the payment process. 
  • APIs: Reach customers with industry-standard APIs that allow for extended functionality through SMS, chat apps, callstats and more. 
  • SIP Trunking: Access better call quality using tier 1 carriers to give PSTN service replacements such as emergency services and shortcodes, provided in over 40 countries, and toll-free and local numbers available in over 90 countries.  
  • Third Party App Integrations: Add popular applications such as Microsoft Teams, Salesforce, Google Workspace and more. 
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  • Audio Conferencing: Allow multiple individuals to participate in the same conversation. Use the dashboard to monitor different aspects of the call. Host conferences from a local or toll-free DID. 
  • Call Hunting: Direct calls to other numbers or employees of a hunt group. Continue calling one team member after the other until someone picks up the phone or goes to voicemail. 
  • Caller ID Filtering: Automatically sift through incoming calls based on ID and route them accordingly. 
  • Three-Way Calling: Communicate with three people simultaneously and easily add new participants during the call. 
  • Calling Queues: Place calls in queues to manage high call volumes. Customize voice prompts, music and messages for on-hold respondents. 
  • Voicemail: Store voice messages in the inbox for later. Access voicemail recordings from any device. 
  • Call Encryption: Use SIP-TLS to successfully encrypt call details like the names and locations. 
  • Call Forwarding: Automatically redirect incoming calls from clients to a different number for convenience. 
  • Call Waiting: Choose to route a new caller to voicemail, hold music or a pre-coded message while talking to another customer. 
  • Do Not Disturb: Prevent phones from ringing when busy. Forward calls directly to another phone number. 
  • Hold Music: Select from 11 genres of hold music to play for callers. 
  • Speed Dial: Assign codes to 99 entries in the phonebook and contact frequently-dialed numbers quickly. 
  • Digital Receptionist (IVR): Manage calls through the voice response system. Create extensions for callers and enable overall monitoring via a web interface. 
  • Ring Groups: Allow the DID number to call different numbers or extensions simultaneously upon receiving a call. 
  • Time Conditions: Route incoming calls according to time of day. Take holidays, business hours and after business hours into account. 
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Product Ranking

#13

among all
Business Phone Systems

#47

among all
Business Phone Systems

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 100 100 100 100 100 100 100 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 586 reviews
Excellent User Sentiment 620 reviews
79%
of users recommend this product

8x8 has a 'good' User Satisfaction Rating of 79% when considering 586 user reviews from 6 recognized software review sites.

96%
of users recommend this product

VoIP.ms has a 'excellent' User Satisfaction Rating of 96% when considering 620 user reviews from 3 recognized software review sites.

4.0 (15)
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4.2 (22)
4.6 (5)
3.96 (234)
4.8 (322)
3.8 (24)
4.8 (293)
4.2 (109)
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Awards

SelectHub research analysts have evaluated 8x8 and concluded it deserves the award for the Best Overall Business Phone Systems available today and earns best-in-class honors for Calling features, Collaboration, Phone system and Voice intelligence & analytics.

Analysts' Pick Award
Calling features Award
Collaboration Award
Phone system Award
Voice intelligence & analytics Award

VoIP.ms stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Seamless Integration: 8x8 seamlessly integrates with popular business applications like Salesforce and Microsoft Teams, streamlining workflows and enhancing productivity.
Advanced Call Management: Advanced call routing, call forwarding, and voicemail features provide businesses with robust call management capabilities, ensuring efficient handling of customer interactions.
Remote Work Flexibility: 8x8's cloud-based platform enables employees to work remotely with ease, accessing all essential phone system features from anywhere with an internet connection.
Cost-Effective Solution: 8x8 offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems.
Scalability and Reliability: 8x8's scalable platform can accommodate businesses of any size, ensuring reliable and uninterrupted communication services.
Enhanced Collaboration: 8x8's collaboration tools, such as video conferencing and instant messaging, foster seamless team communication and improve productivity.
Exceptional Customer Support: 8x8 provides dedicated customer support, ensuring prompt resolution of any technical issues or inquiries.
User-Friendly Interface: 8x8's intuitive user interface makes it easy for employees to navigate and utilize the system's features, minimizing training time and maximizing efficiency.
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Cost-Effective: Many users appreciate the affordability of VoIP.ms, especially compared to traditional phone services. They find the pricing structure transparent and easy to understand.
Feature-Rich: Users highlight the wide array of features offered by VoIP.ms, including call forwarding, voicemail transcription, and virtual numbers. These features provide flexibility and enhance productivity for businesses.
Reliable Call Quality: Users consistently report clear and reliable call quality with VoIP.ms. This is crucial for businesses that rely on phone communication for daily operations.
Excellent Customer Support: Users praise the responsive and knowledgeable customer support provided by VoIP.ms. They appreciate the quick resolution of issues and helpful guidance.
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Limited Customization: Users have reported difficulty in tailoring the system to their specific business needs, leading to a lack of flexibility.
Complex User Interface: The interface has been described as cluttered and unintuitive, making it challenging for users to navigate and manage the system efficiently.
Frequent Outages: Users have experienced unexpected system outages, resulting in disruptions to business operations and communication.
Poor Customer Support: Users have expressed dissatisfaction with the quality and responsiveness of customer support, making it difficult to resolve issues promptly.
High Costs: The cost of the system, including subscription fees and additional charges, has been a concern for some users.
Limited Integrations: The system's limited integration capabilities with other business applications have hindered its usefulness for users who rely on a connected ecosystem.
Security Concerns: Users have raised concerns about the security measures implemented in the system, particularly regarding data privacy and protection.
Lack of Advanced Features: The system may lack certain advanced features that are essential for businesses with complex communication needs, such as call recording, analytics, and advanced call routing.
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Customer Support Concerns: Users have reported difficulties getting timely and effective support from VoIP.ms when encountering technical issues or needing assistance with their service.
Limited User Interface: The user interface is considered by some to be less intuitive and user-friendly compared to other VoIP providers, especially for those new to VoIP technology. This can make it challenging to navigate and manage features effectively.
Call Quality Issues: Some users have experienced inconsistent call quality, including dropped calls, jitter, and latency, which can be disruptive for business communications.
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8x8 is a business phone system that has received positive reviews from users in the past year. Many users praise its ease of use, reliability, and feature-richness. They also appreciate its ability to integrate with other business applications, such as CRM and ERP systems. 8x8 compares favorably to similar products in terms of its scalability, flexibility, and customer support. Its strengths include its cloud-based architecture, which makes it easy to deploy and manage, and its wide range of features, which can be customized to meet the needs of any business. However, some users have reported that 8x8 can be expensive, and that its customer support can be slow to respond at times. Overall, 8x8 is a well-rounded business phone system that is suitable for businesses of all sizes. It is particularly well-suited for businesses that need a scalable, flexible, and feature-rich solution. 8x8's differentiating factors include its focus on cloud-based solutions, its commitment to customer service, and its ability to integrate with other business applications. These factors are important because they allow businesses to take advantage of the latest technology, get the support they need, and streamline their operations. 8x8 is most suited for businesses that need a reliable, scalable, and feature-rich business phone system. It is also a good choice for businesses that want to integrate their phone system with other business applications.

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Is VoIP.ms the voice of the people when it comes to business phone systems? User reviews from the last year suggest that VoIP.ms is a bit of a mixed bag. Many users praise its affordability and extensive customization options, highlighting its cost-effectiveness compared to competitors like RingCentral and Vonage. They appreciate the granular control over call routing, DID management, and integrations, allowing them to tailor the system to their specific needs. However, some users find the interface daunting and the learning curve steep, particularly for those unfamiliar with VoIP technology. They also point out that customer support, while available, can be slow to respond and sometimes lacks the expertise to resolve complex issues. In essence, VoIP.ms is like a powerful toolbox: it offers a vast array of tools for those who know how to use them, but it can be overwhelming for the uninitiated. It's best suited for tech-savvy users and businesses with in-house IT expertise who value flexibility and cost savings over user-friendliness and hand-holding support. For those who are willing to invest the time and effort to learn its intricacies, VoIP.ms can be a powerful and cost-effective solution. However, those seeking a more streamlined and user-friendly experience might be better served by other providers. Keep in mind that the VoIP landscape is constantly evolving, so it's always a good idea to check for the latest user feedback and feature updates before making a decision.

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