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3CX vs Webex Calling

Last Updated: November 18th, 2024

Our analysts compared 3CX vs Webex Calling based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

A global leader in business communications, 3CX is a phone system based on the SIP (Session Initiation Protocol) standard. Suitable for any business size, this solution helps improve productivity, enhance customer experience and enable increased mobility. It’s simple, cost-effective, flexible and can be hosted on a remote server.

The platform enables simultaneous calling, allowing customers to pay only for what they require. It offers extensive functionality, reliability and security. Integrating this software with other systems is easy and straightforward.

Webex Calling is a sophisticated software solution designed to manage business phone tasks with efficiency and reliability. It offers cloud-based calling services that integrate seamlessly with existing communication systems, providing a comprehensive platform for voice, video, and messaging. This software is particularly well-suited for medium to large enterprises that require robust, scalable communication solutions to support their operations. Its cloud-based nature ensures flexibility and ease of deployment, making it ideal for businesses with distributed teams or remote workforces.

Key benefits of Webex Calling include enhanced call quality, advanced security features, and seamless integration with other collaboration tools. Popular features encompass high-definition voice and video calls, voicemail, call forwarding, and detailed analytics. Users appreciate its intuitive interface and the ability to manage calls from various devices, including desktops and mobile phones.

Compared to similar products, Webex Calling is often praised for its reliability and comprehensive feature set. Pricing details can vary based on the specific needs and scale of the business, so it is recommended to contact SelectHub for a tailored pricing quote. This ensures that businesses can get the most accurate and cost-effective solution for their unique requirements.

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Product Insights

Cost Effective: Decrease hardware, administration and maintenance costs. Pay lower costs for making calls to offices set up in other countries.
Unified Communication: Use additional features such as CRM, live chat, messaging and video conferencing. Access them all conveniently at one place.
Easy To Use: Eliminate training hassles and start using the software immediately without any learning curves.
Better Mobility: Allow employees to use extensions irrespective of location. Secure increased mobility by letting them carry the extensions wherever they go. Easily add and manage new lines.

Cost Efficiency: Reduce expenses by eliminating the need for traditional phone lines and hardware, leveraging cloud-based solutions instead.
Scalability: Easily scale your phone system up or down based on business needs without the hassle of physical infrastructure changes.
Global Reach: Enable seamless communication across different geographical locations, supporting remote and international teams effectively.
Integration Capabilities: Integrate with other business tools like CRM systems and collaboration platforms to streamline workflows and enhance productivity.
Reliability: Benefit from high uptime and robust performance, ensuring that your communication channels are always available when needed.
Advanced Security: Protect sensitive business communications with enterprise-grade security features, including encryption and secure access controls.
Flexibility: Support a variety of devices and platforms, allowing employees to make and receive calls from their preferred devices, whether it's a desk phone, mobile, or computer.
Enhanced Collaboration: Facilitate better teamwork with integrated features like video conferencing, screen sharing, and instant messaging.
Improved Customer Service: Offer superior customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
Analytics and Reporting: Gain insights into call patterns, usage, and performance with detailed analytics, helping to make informed business decisions.
Business Continuity: Ensure uninterrupted communication during emergencies or outages with built-in redundancy and disaster recovery options.
Ease of Management: Simplify administration with a centralized, user-friendly interface for managing users, settings, and policies.
Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging energy-efficient cloud infrastructure.

Hosted PBX: Keep better control over everything. Manage updates and get maximum flexibility. Move virtual PBX to a private cloud when required. Access integrated video conferencing solutions, apps for mobile phone devices, website live chat and much more. Automatically configure firewall rules. Launch the software in a few minutes using PBX Express. Get unlimited extensions. Manage extensions for remote workers seamlessly.
Phone System: Use the open-platform system with an option to migrate to the cloud. Deploy it on an existing server and reduce costs. Allow employees to have an excellent remote-working experience and increase overall productivity. Access flexible inbound calls, outbound calls, DIDs and ring groups.
Mobile Apps: Access secured communication for the entire team. Don’t restrict communication to building premises. Work on the go using the available extensions. Ensure customer satisfaction even while working remotely. Check the team’s availability easily. Eliminate learning curves and commence working quickly. Facilitate cost-effective phone calls between employees and colleagues. Transfer clients quickly to the appropriate department. Use the app and desk phone simultaneously.
CRM Integration: Keep the entire customer record handy to help the clients more efficiently and create a good impression in front of them. Create new customer records. Make calls in one click. Route calls seamlessly based on customer numbers or customer questions. Initiate and journal a call simultaneously.
Video Conferencing: Access easy-to-use and free enterprise-level video conferencing. Invite participants in a single click. Join meetings directly from the web browser without downloading any app. Share documents, present using a whiteboard, control remote screens and more. Add up to 250 participants. Schedule meetings within seconds.
Webphone: Handle all calls, check availability of team members and initiate video calls using one location. Make and receive calls straight from the web browser. Log in from anywhere using the required credentials and make a call with one click. Access voicemail, initiate video calls and get call notifications.
Call Center: Eliminate complex tasks and allow your agents to get more time to focus on vital work. Use the callback option and ensure no customer calls get missed. Record calls for reference purposes and access them whenever required. Centrally monitor ticket responses.
Live Chat: Integrate live chat with the phone system and allow website visitors to initiate real-time chats with the agents. Initiate a video call or live call without even dialing numbers. Manage all the communication on a single platform. Customize chat greetings keeping business hours and holidays in mind.
Microsoft 365: Connect with Microsoft 365 easily and streamline the workflow. Initiate calls directly from the interface. Automate phone contacts syncing. Use SSO authentication login using one click. Catch any important messages or calls. Create new extensions automatically.
Facebook Messages: Connect easily with customers. Eliminate the need to give all agents access to the Facebook page. Allow agents to respond to customers and resolve queries quickly. Track and archive Facebook messages successfully. Enable live chat messaging.
Business Texts: Use a designated business contact number to send and receive messages. Ensure no messages are unanswered, thus increasing customer satisfaction. Improve response rates.

Cloud-Based System: Webex Calling operates entirely in the cloud, eliminating the need for on-premises hardware and simplifying maintenance.
High-Definition Voice Quality: Ensures crystal-clear audio for all calls, enhancing communication clarity and reducing misunderstandings.
Global Reach: Provides international calling capabilities, allowing businesses to connect with clients and partners worldwide seamlessly.
Integrated Collaboration Tools: Combines calling with Webex Meetings and Webex Teams for a unified communication experience.
Advanced Call Routing: Features such as hunt groups, call queues, and auto-attendants ensure calls are directed to the right person or department efficiently.
Mobile and Desktop Apps: Offers applications for both mobile devices and desktops, enabling users to make and receive calls from anywhere.
Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
Call Analytics: Provides detailed call analytics and reporting, helping businesses monitor call performance and identify areas for improvement.
Security and Compliance: Adheres to industry standards for security and compliance, including end-to-end encryption and GDPR compliance.
Integration with Existing Systems: Seamlessly integrates with existing business applications such as CRM systems, enhancing workflow efficiency.
Scalability: Easily scales to accommodate business growth, whether adding new users or expanding to new locations.
Emergency Calling: Supports emergency calling features, ensuring compliance with local regulations and enhancing safety.
Call Recording: Allows for the recording of calls for training, quality assurance, and compliance purposes.
Multi-Device Support: Users can switch between devices during a call without interruption, providing flexibility and convenience.
Directory Integration: Integrates with corporate directories, making it easy to find and contact colleagues.
Customizable User Interface: Offers a customizable interface to meet the specific needs and preferences of different users.
Hot Desking: Enables employees to log into any phone within the organization, making it ideal for flexible work environments.
Call Park and Retrieve: Allows users to park a call and retrieve it from another device, enhancing mobility within the office.
Presence Information: Displays the availability status of colleagues, helping to streamline communication and collaboration.
Call Forwarding: Provides various call forwarding options, ensuring important calls are never missed.

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Analyst Rating Summary

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User Sentiment Summary

89%

of users recommend this product

3CX has a 'great' User Satisfaction Rating of 89% when considering 613 user reviews from 4 recognized software review sites.

85%

of users recommend this product

Webex Calling has a 'great' User Satisfaction Rating of 85% when considering 307 user reviews from 1 recognized software review sites.

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4.25 (307)

Awards

Synopsis of User Ratings and Reviews

Cost-Effective: 3CX offers a significant cost savings compared to traditional phone systems, eliminating the need for expensive hardware and maintenance contracts.

Feature-Rich: 3CX provides a comprehensive suite of features, including call forwarding, voicemail, video conferencing, and CRM integration, meeting the diverse needs of businesses.

Scalability: 3CX can easily scale to accommodate growing businesses, allowing for seamless expansion without the need for costly upgrades or additional hardware.

Seamless Cisco Integration: Webex Calling is known for its easy integration with other Cisco products, making it a natural choice for businesses already invested in the Cisco ecosystem.

High-Quality Audio and Video: Users consistently praise Webex Calling for its clear audio and video capabilities, ensuring professional and productive business communications.

Strong Security Measures: Businesses with security top of mind appreciate Webex Calling's robust security features that keep sensitive conversations protected.

Scalability for Businesses of All Sizes: Webex Calling is designed to grow with your business, making it an attractive option for both small businesses and large enterprises.

User-Friendly Interface: Many users find the platform intuitive and easy to navigate, reducing the learning curve for new users.

Excellent Mobile Functionality: The Webex Go tool extends the platform's capabilities to mobile devices, enabling users to stay connected from anywhere.

Limited Call Handling: 3CX can struggle to handle high call volumes, leading to dropped calls and long wait times, which can be detrimental for businesses that rely heavily on phone communication.

Integration Challenges: Integrating 3CX with other business applications, such as CRM systems, can be complex and time-consuming, hindering productivity and workflow efficiency.

Limited Customization: 3CX offers limited customization options, making it difficult for businesses to tailor the system to their specific needs and branding, which can impact user adoption and satisfaction.

High Cost: Webex Calling tends to be more expensive than some of its competitors, which can be a deterrent for budget-conscious businesses.

Mobile App Issues: Some users have reported experiencing occasional problems with the Webex Calling mobile app, which can be inconvenient for employees who rely on their mobile devices for work.

Complex Setup: The initial setup and configuration process for Webex Calling can be complex and time-consuming for some users, particularly those without a strong technical background.

Limited Call Management: Compared to competitors, Webex Calling offers a limited set of call management features. Basic features like call queues, call monitoring, voicemail-to-email, and call recording often require users to purchase the more expensive Enterprise Plan.

3CX, a business phone software, has received positive user reviews over the past year. Users praise its ease of use, feature-richness, and cost-effectiveness. Compared to similar products, 3CX stands out for its intuitive interface, which makes it easy for users to set up and manage their phone systems. Additionally, 3CX offers a wide range of features, including call recording, voicemail, and video conferencing, which are essential for businesses of all sizes. One of the key differentiating factors of 3CX is its open-source nature. This allows businesses to customize the software to meet their specific needs. For example, businesses can integrate 3CX with their CRM or ERP systems to streamline their workflows. Another important factor is 3CX's affordability. Compared to proprietary solutions, 3CX offers a more cost-effective option without compromising on features or quality. Overall, 3CX is a well-rounded business phone software that is suitable for businesses of all sizes. Its ease of use, feature-richness, and affordability make it a great choice for businesses looking to improve their communications.

Is Webex Calling all it's cracked up to be? User reviews from the last year paint a somewhat mixed picture of this popular calling solution. On the plus side, Webex Calling consistently receives praise for its robust calling features, including high-quality audio and video, and its seamless integration with other Cisco products, a major selling point for businesses already invested in the Cisco ecosystem. Users highlight the platform's user-friendly interface, especially for conducting video conferences and managing calls across multiple devices, which boosts productivity for remote and hybrid teams. However, some users find the initial setup process to be a bit daunting, and the pricing structure less competitive than some alternatives. A common gripe is the limited scalability and call management features available in the basic plans, pushing businesses to opt for the pricier Enterprise Plan for functionalities like call queuing and voicemail-to-email. Additionally, while Webex Calling boasts integration with Webex Meetings, its overall app integration capabilities are considered less impressive compared to competitors. In conclusion, Webex Calling emerges as a solid choice for businesses prioritizing a reliable and secure calling solution deeply integrated with the Cisco ecosystem, particularly those with straightforward communication needs. However, businesses seeking advanced call management features or extensive third-party integrations might find more comprehensive solutions elsewhere.

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FAQ

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