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3CX vs CallHippo

Last Updated: November 18th, 2024

Our analysts compared 3CX vs CallHippo based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

A global leader in business communications, 3CX is a phone system based on the SIP (Session Initiation Protocol) standard. Suitable for any business size, this solution helps improve productivity, enhance customer experience and enable increased mobility. It’s simple, cost-effective, flexible and can be hosted on a remote server.

The platform enables simultaneous calling, allowing customers to pay only for what they require. It offers extensive functionality, reliability and security. Integrating this software with other systems is easy and straightforward.

CallHippo is an easy-to-use cloud-based business phone system. It’s suitable especially for startups and small businesses. The service provides 24/7 support and is accessible via both mobile and desktop apps. It offers robust features, including a power dialer, automatic call distribution, call tracking and more. Users can purchase virtual numbers in over 50 countries. Organizations can enhance team collaboration and communication while keeping costs low.

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Tailored to your specific needs

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Product Insights

Cost Effective: Decrease hardware, administration and maintenance costs. Pay lower costs for making calls to offices set up in other countries.
Unified Communication: Use additional features such as CRM, live chat, messaging and video conferencing. Access them all conveniently at one place.
Easy To Use: Eliminate training hassles and start using the software immediately without any learning curves.
Better Mobility: Allow employees to use extensions irrespective of location. Secure increased mobility by letting them carry the extensions wherever they go. Easily add and manage new lines.

Efficient Call Management: Access call details like call history and contact information in one place. Use robust features such as call recording, call forwarding and voicemail to enhance communication and collaboration internally and externally.
More Local Numbers: Purchase a local number and use it for marketing, sales or assign it to the support department. Buy local numbers in over 50 countries across the world.
Easy To Use: Eliminate the need for desktop phones and take advantage of the entirely web-based solution. Access the platform anytime and with any device. Engage quickly with clients and team members.
Marketing ROI Insights: Use a call tracking tool to identify viable channels and invest accordingly. Gauge advertisements that bring in maximum inbound leads and employ the data to better conversion rates.

Hosted PBX: Keep better control over everything. Manage updates and get maximum flexibility. Move virtual PBX to a private cloud when required. Access integrated video conferencing solutions, apps for mobile phone devices, website live chat and much more. Automatically configure firewall rules. Launch the software in a few minutes using PBX Express. Get unlimited extensions. Manage extensions for remote workers seamlessly.
Phone System: Use the open-platform system with an option to migrate to the cloud. Deploy it on an existing server and reduce costs. Allow employees to have an excellent remote-working experience and increase overall productivity. Access flexible inbound calls, outbound calls, DIDs and ring groups.
Mobile Apps: Access secured communication for the entire team. Don’t restrict communication to building premises. Work on the go using the available extensions. Ensure customer satisfaction even while working remotely. Check the team’s availability easily. Eliminate learning curves and commence working quickly. Facilitate cost-effective phone calls between employees and colleagues. Transfer clients quickly to the appropriate department. Use the app and desk phone simultaneously.
CRM Integration: Keep the entire customer record handy to help the clients more efficiently and create a good impression in front of them. Create new customer records. Make calls in one click. Route calls seamlessly based on customer numbers or customer questions. Initiate and journal a call simultaneously.
Video Conferencing: Access easy-to-use and free enterprise-level video conferencing. Invite participants in a single click. Join meetings directly from the web browser without downloading any app. Share documents, present using a whiteboard, control remote screens and more. Add up to 250 participants. Schedule meetings within seconds.
Webphone: Handle all calls, check availability of team members and initiate video calls using one location. Make and receive calls straight from the web browser. Log in from anywhere using the required credentials and make a call with one click. Access voicemail, initiate video calls and get call notifications.
Call Center: Eliminate complex tasks and allow your agents to get more time to focus on vital work. Use the callback option and ensure no customer calls get missed. Record calls for reference purposes and access them whenever required. Centrally monitor ticket responses.
Live Chat: Integrate live chat with the phone system and allow website visitors to initiate real-time chats with the agents. Initiate a video call or live call without even dialing numbers. Manage all the communication on a single platform. Customize chat greetings keeping business hours and holidays in mind.
Microsoft 365: Connect with Microsoft 365 easily and streamline the workflow. Initiate calls directly from the interface. Automate phone contacts syncing. Use SSO authentication login using one click. Catch any important messages or calls. Create new extensions automatically.
Facebook Messages: Connect easily with customers. Eliminate the need to give all agents access to the Facebook page. Allow agents to respond to customers and resolve queries quickly. Track and archive Facebook messages successfully. Enable live chat messaging.
Business Texts: Use a designated business contact number to send and receive messages. Ensure no messages are unanswered, thus increasing customer satisfaction. Improve response rates.

Power Dialer: Eliminate manual dialing and employ an efficient power dialer functionality. Automatically dial numbers from an already uploaded list, increasing productivity and saving time.
Smart Switch: Choose from several telephone provider options before making a call. Get rid of connectivity issues and provide agents the freedom to choose the best-suited provider.
Call Forwarding: Forward calls to desired numbers post office hours or skip a few numbers in the list without alerting callers.
Global Connect: Gain insights about the best times to contact clients. Get information about dates, time zones and the validity of numbers in advance. Select appropriate numbers for better results.
Call Transfer: Transfer calls quickly to another team member or a department without making clients wait or missing out on important calls.
Call Conference: Join calls and collaborate with colleagues from anywhere in the world and get work done faster. Stay on the same page with clients and team members even while working remotely.
Call Queueing: Keep callers engaged with customized messages while they’re on hold. Save money otherwise spent on hiring additional staff members to handle telephonic conversations. Queue calls one after the other and inform respondents of how much they’re supposed to wait.
Call Barging: Listen to live calls and intervene to guide team members between conversations. Help resolve customer issues and increase customer satisfaction.
Call Recording: Access and store call records to monitor team performance and improve productivity. Use recordings for employee training purposes.
Voicemail: Make a good impression by greeting respondents with personalized messages. Provide a separate voicemail to every number, ensuring no calls go missed.
Call Analytics: Track the team’s overall performance and identify areas for improvement. Get insights about missed calls, call analytics and each employee’s strengths and weaknesses.
On Hold Music: Keep callers happy and occupied while transferring calls or putting them on hold. Use the feature to announce business operating hours, new offers and inform clients about products.
Speech Analytics: Ensure 100% call coverage and keep an eye on essential interactions with clients. Get information regarding objections and comparisons. Gauge the critical aspects of a call within a few minutes. Access calls and easily record feedback. Conduct comparative analysis to keep a check on the team's performance.
Voice Broadcasting: Amplify business results by uploading a list of contacts and then calling them all up with a broadcast message. Adjust settings to keep track of metrics and run campaigns at suitable times.

Product Ranking

#27

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#55

among all
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Analyst Rating Summary

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User Sentiment Summary

89%

of users recommend this product

3CX has a 'great' User Satisfaction Rating of 89% when considering 613 user reviews from 4 recognized software review sites.

84%

of users recommend this product

CallHippo has a 'great' User Satisfaction Rating of 84% when considering 734 user reviews from 4 recognized software review sites.

4.3 (14)

4.4 (352)

4.0 (89)

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4.24 (375)

4.5 (229)

4.2 (256)

4.8 (18)

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Awards

Synopsis of User Ratings and Reviews

Cost-Effective: 3CX offers a significant cost savings compared to traditional phone systems, eliminating the need for expensive hardware and maintenance contracts.

Feature-Rich: 3CX provides a comprehensive suite of features, including call forwarding, voicemail, video conferencing, and CRM integration, meeting the diverse needs of businesses.

Scalability: 3CX can easily scale to accommodate growing businesses, allowing for seamless expansion without the need for costly upgrades or additional hardware.

Seamless Integration: Effortlessly connect CallHippo with your existing CRM and other business tools, streamlining communication and enhancing productivity.

Advanced Call Management: Manage incoming and outgoing calls efficiently with features like call forwarding, call recording, and customizable IVR menus, ensuring seamless call handling.

International Presence: Expand your business globally with CallHippo's extensive international coverage, enabling you to connect with customers and partners worldwide.

Cost-Effective Pricing: Enjoy affordable pricing plans tailored to your business needs, allowing you to optimize communication costs without compromising quality.

Reliable and Secure: Trust CallHippo's robust infrastructure and advanced security measures to ensure uninterrupted communication and protect sensitive business data.

Limited Call Handling: 3CX can struggle to handle high call volumes, leading to dropped calls and long wait times, which can be detrimental for businesses that rely heavily on phone communication.

Integration Challenges: Integrating 3CX with other business applications, such as CRM systems, can be complex and time-consuming, hindering productivity and workflow efficiency.

Limited Customization: 3CX offers limited customization options, making it difficult for businesses to tailor the system to their specific needs and branding, which can impact user adoption and satisfaction.

Limited Integrations: CallHippo's integration options are somewhat limited compared to other business phone systems, making it less convenient for businesses that rely on a wide range of software tools.

Inconsistent Call Quality: Some users have reported experiencing occasional call quality issues, such as dropped calls or poor audio quality, which can be frustrating during important business conversations.

Limited Customization Options: CallHippo offers a relatively basic set of customization options, which may not be sufficient for businesses that require a highly tailored phone system to meet their specific needs.

Pricing Concerns: While CallHippo's pricing is generally competitive, some users have expressed concerns about the cost of certain features or add-ons, which can add up over time.

Customer Support Issues: A few users have reported experiencing delays or difficulties in getting support from CallHippo's customer service team, which can be frustrating when technical issues arise.

3CX, a business phone software, has received positive user reviews over the past year. Users praise its ease of use, feature-richness, and cost-effectiveness. Compared to similar products, 3CX stands out for its intuitive interface, which makes it easy for users to set up and manage their phone systems. Additionally, 3CX offers a wide range of features, including call recording, voicemail, and video conferencing, which are essential for businesses of all sizes. One of the key differentiating factors of 3CX is its open-source nature. This allows businesses to customize the software to meet their specific needs. For example, businesses can integrate 3CX with their CRM or ERP systems to streamline their workflows. Another important factor is 3CX's affordability. Compared to proprietary solutions, 3CX offers a more cost-effective option without compromising on features or quality. Overall, 3CX is a well-rounded business phone software that is suitable for businesses of all sizes. Its ease of use, feature-richness, and affordability make it a great choice for businesses looking to improve their communications.

CallHippo users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, CallHippo offers a wide range of features, including call recording, call forwarding, and voicemail, which are essential for businesses of all sizes. Compared to similar products, CallHippo is considered to be a good value for the price. It offers a comprehensive set of features at a competitive price point. Additionally, CallHippo's customer support is responsive and helpful, which is important for businesses that need assistance with setup or troubleshooting. One of the differentiating factors of CallHippo is its focus on international calling. It offers a wide range of international calling plans, which can be important for businesses that have customers or employees in other countries. Additionally, CallHippo's international calling rates are competitive, which can save businesses money on their phone bills. CallHippo is most suited for small businesses that need a reliable and affordable business phone system. It is also a good option for businesses that have international calling needs. CallHippo's user-friendly interface, comprehensive set of features, and competitive pricing make it a good value for the price.

Screenshots

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FAQ

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