Concur vs TravelBank

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Our analysts compared Concur vs TravelBank based on data from our 400+ point analysis of Accounting Software, user reviews and our own crowdsourced data from our free software selection platform.

Concur Software Tool

Product Basics

SAP Concur is a Software-as-a-Service company that provides travel and expense management solutions. Created by a merger of the two companies in 2014, it effortlessly guides employees through every trip by populating charges into expense reports and automating invoice reports.

It automates data capture and accounts payable, uses real-time data and AI to audit transactions. It helps businesses keep an eye on what they are spending and there are no blind spots in the budget.
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TravelBank is a cloud-based expense and travel solution that helps small and mid-sized businesses control spend, track expenses and book travel. It provides automated expense reports and direct deposit reimbursements while managing flight, accommodation and other travel expenses. It gives users the freedom to either upload expense receipts through a mobile phone camera or enter them manually. Users get multi-currency support and can sync credit cards and bank accounts to expedite reimbursements.

It enables users to book flights at corporate rates and prompts them to use less expensive services. It also calculates savings based on employee purchases. The mobile application is compatible with iOS and Android. It seamlessly integrates with third-party accounting applications like Quickbooks, Bill.com, Xero and NetSuite.
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$8/User, Monthly
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Tailored to your specific needs
$25/User, Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

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Documentation
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Live Online
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Email
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Knowledge Base
24/7 Live Support
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Phone
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FAQ
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24/7 Live Support

Product Insights

  • Reduce Cost: Connect various sources of expense data and reduce the need for manual information entry. Make more intelligent business decisions with accurate and consolidated data. 
  • More Centralized Data: Connect with over 150 apps and spend data giving employees the freedom to work without hunting down information. 
  • Ensure Compliance: Automate policy upgrades to ensure compliance. Leave no room for non-compliance by flagging exceeded spending thresholds for the employees. 
  • Accessibility: Access the system by web or mobile app. Record expenses through the journey in the app while on the go. Manage travel and costs quickly and easily – including photographing receipts and attaching them to the expense claim. 
  • Go Paperless: Eliminate the need for paper receipts by storing all receipts in the receipt store. 
  • Easy Approval: Approve expenses across the different departments with real-time notifications. 
  • More Straightforward Invoice Management: Review the invoice and submit it without any manual intervention. 
  • Minimize Risk: Mitigate risk by importing feeds from travel suppliers and corporate credit card providers. Protect the business in tax season by creating an accurate audit trail. 
  • Transparency: Check for new ways to save money by gaining complete control over the organization’s funds. Keep a tab of open but unapproved expenses in the system. Report spending across each department to identify areas of excess. 
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  • Quicker Employee Reimbursement: Pay for employees’ out-of-pocket expenditures quicker than manual processes. Give them the freedom to submit a report automatically to concerned persons for approval. Automatically reimburse correct amounts to the payroll. Eliminate the possibility of errors and delays while boosting employee satisfaction.  
  • Minimize Processing Cost And Time: Eliminate costs associated with employees and managers by manually matching amounts or searching for receipts. Save time by automating sending reports for approval, flagging potential out-of-policy expenses and submitting approved reports for payments. Consolidate expense management, corporate travel and card management into one solution. Run accounts payable reports on time instead of waiting for them to be routed and approved.  
  • Boost Operational Efficiency: Bill expenses directly to clients to ensure accuracy to maximize cash flows. Integrate with time tracking, ERP, accounting and project management tools to simplify approvals and reporting. Give employees the time to focus on value-added tasks instead of mundane, error-prone and time-consuming reports. 
  • Ensure Expense Policy Enforcement: Enforce custom rules tailored to the business and ensure that employees are up to date with new expense policies and tax changes. Flag out-of-policy travel expenses and eliminate the possibility of expense fraud like split claims, deviations from the norm or altered receipts. 
  • Increase Compliance: Stay compliant with local, state and federal tax agencies. Categorize and tag expenses automatically based on past entries and credit card statements. Get easily accessible electronic copies of reports and receipts, which can be helpful during audits.  
  • Improve Visibility: Get compiled employee expense data on the dashboard and deliver it in a digestible visual format using charts and graphics. Check metrics to understand spend per employee or the average time it takes to approve expense reports. 
  • Manage Digital Receipts: Automatically capture receipts digitally and parse them to create expense report entries. Digitally manage receipts by dragging and dropping from the desktop or using mobile phones. 
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  • Real-Time Integration: See precisely what is being spent with real-time data and AI audits to help the businesses. Eliminate blind spots. 
  • Automate Rules: Automate and apply rules fairly and consistently so that everyone’s expectations are met and fraud is easily caught. 
  • Accounts Payable Automation: Automate the invoice process to catch duplicate entries. Save significant time with invoice tracking and quicker payments. 
  • Travel Integration: Record expenses incurred on work-related trips automatically. Prepopulate business travel information so it’s easy for employees to submit accurate claims for reimbursement. 
  • Analytics: Improve control over funds, examine productivity and increase compliance with automated, fast and accurate reporting. 
  • Budget: Get a consolidated view of revenue and expenses in real time on an easy-to-use dashboard to identify gaps and make well-informed decisions. 
  • Drive: Capture mileage to ensure compliance, reduce fraud, cut costs and reimburse employees adequately. 
  • Audit: Ensure all employees are compliant and each dollar spent is certified against the company’s policy with a receipt audit service. 
  • Payment Solution: Automate and simplify vendor payment and reimbursement. 
  • Company Bill Statements: Centralize company cards and financial statements that capture total spend and maintain policy control. 
  • Travel: Ensure every employee is supported with travel insights, regardless of where the trip is booked. 
  • TripLink: Connect travelers and itineraries across multiple channels. Apply policies to direct booking to boost compliance and locate and support travelers. 
  • TripLink Connected Suppliers: Set up direct connections with suppliers. Integrate with Locale to ensure proper communication with the travelers. 
  • Invoice: Get real-time visibility into financial components, boost cash flow, ensure compliance and minimize security risks. 
  • Other Products: Provide end-to-end, automated data synchronization with the vendor’s suite of products granting visibility into the employee spend and ensuring effortless and accurate management of expenses. 
  • Free Trial: Get the free trial for a demonstration of spend management solutions, travel management. Use the sample information provided or snap a receipt from a phone or computer to see the program in action. 
  • Multiple Scanning Options: Upload receipts to the expense report through using various methods. Scan it in the app, uploading a picture via the web or the receipt through email. 
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  • Quick Scan: Autocomplete receipts in a matter of seconds. Allow employees to sync credit cards for instant scanning and quicker approvals and reimbursements. 
  • Currency Conversion: Convert 150 currencies to USD automatically for international traveling. Avoid being charged extra fees for currency conversion on credit card statements. Reduce refunds and chargebacks and ensure consistency in pricing displays.  
  • Expense Report: Automate expense reports and boost visibility into business spend with one-click approval. Take a photo of the receipt and let the scanning technology pick up the details and auto import expenses. Sync cards to pull transactions directly into expense reports. Automatically import transactions from over 48000 personal, corporate cards and banks. Edit expense details with a single click. Submit expense reports and automatically generate a PDF copy. Forecast future trends and enhance employee behavior by using historical data. Get real-time insights and improve visibility. Ensure seamless integration with leading third-party applications like QuickBooks and Bill.com to map categories and synchronize expense reports, reimbursements and corporate card data. 
  • Card Management: Automatically sync transaction and card information. Check which transactions have or haven’t been submitted by reconciling credit card information. Gain visibility into every transaction and monitor expense compliance by syncing corporate cards. Manage spend from a single platform by integrating with the bank of preference. Automatically sync transactions and purchasing information into expense management. Eliminate end-of-month headaches by staying on budget with the reconciliation process. Track transactions and compliance in real time within the management dashboard. Get support for and import transactions from over 48,000 personal and corporate cards and banks. 
  • Corporate Travel Management: Empower employees to make better decisions by rewarding them for smart spending. Save on inventory rates by gaining access to negotiated rates otherwise reserved for large corporations. Get 24/7 support from a dedicated team of travel agents via chat, phone, email or Slack. Gain access to over 500,000 hotel properties and home-sharing options. Get alternative lodging options to boost flexibility and savings for travel programs. Get access to a list of curated flight bookings with a special corporate rate for business travel flight bookings. Search and reserve pick ups at the airport from desktop or mobile apps.  
  • Premium Insights: Monitor trends, spend and leakage on a user-friendly, fully customizable dashboard that boosts visibility. Customize and export data to track and report on every metric. Monitor real-time spend and compliance with employee spending against the company policy. Automate alerts and set up trigger reports that send reports to the inbox anytime there is an exception or a threshold is met. Keep a tab on how often employees are booking over or under budget and monitor total savings against the company policy. Improve employee behavior and forecast future trends using historical data. Check top vendors from the company according to the categories. Keep track of the highest spenders and see how employee adoption and compliance with the booking platform changes over time. 
  • Integration: Get support for thousands of corporate and personal cards and boost visibility into every card transaction. Ensure smooth business operation with an app that seamlessly integrates with ERPs, single sign-on, identity management tools, human resource information systems and more.  
  • End-to-End Travel and Expense Management: Improve visibility, expedite tracking, enable budget management, ensure error-proof data entry and clear travel policies. Automate expense management and save time spent on capturing expenses. Gain input from one source of truth and one point of contact. Get easy access to travel and expense tools with single sign-in benefits.  
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Product Ranking

#32

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Accounting Software

#159

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Accounting Software

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User Sentiment Summary

Great User Sentiment 10098 reviews
Excellent User Sentiment 125 reviews
81%
of users recommend this product

Concur has a 'great' User Satisfaction Rating of 81% when considering 10098 user reviews from 5 recognized software review sites.

93%
of users recommend this product

TravelBank has a 'excellent' User Satisfaction Rating of 93% when considering 125 user reviews from 1 recognized software review sites.

4.7 (11)
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4.0 (6137)
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4.65 (125)
4.3 (2100)
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4.2 (234)
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4.0 (1616)
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Awards

No awards.

TravelBank stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Streamlined Expense Reporting: Concur simplifies the often tedious process of creating expense reports, allowing users to easily track and submit expenses, which can then be quickly approved and reimbursed. This can save both employees and the accounting department significant time and effort.
Mobile Accessibility: The Concur mobile app enables users to manage expenses on-the-go, offering convenience and flexibility for business travelers. Users can capture receipts, track mileage, and submit reports directly from their mobile devices.
Integration with Accounting Systems: Concur integrates seamlessly with popular accounting software, such as QuickBooks and Xero. This integration streamlines the financial workflow by automatically syncing expense data with the accounting system, reducing manual data entry and the risk of errors.
Policy Compliance: Concur helps organizations enforce travel and expense policies by automatically flagging any out-of-policy expenses during the submission process. This feature promotes compliance and reduces the risk of unauthorized spending.
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Easy Receipt Capture: Users praise TravelBank's ability to effortlessly capture receipts using their phone's camera, eliminating the need for manual entry and saving valuable time.
Automated Expense Reports: The platform's automated expense reporting feature streamlines the process by automatically generating reports based on captured receipts and travel data, reducing manual effort and minimizing errors.
Real-Time Spending Insights: TravelBank provides real-time visibility into spending patterns, allowing users to track expenses as they occur and make informed decisions to stay within budget.
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Clunky User Interface: Users frequently report that Concur's interface feels outdated and cumbersome, making simple tasks like submitting expense reports or booking travel more time-consuming than necessary.
Mobile App Issues: The mobile app is often criticized for being buggy and unreliable, with features that are limited compared to the desktop version. This can be frustrating for users who rely on their mobile devices for managing expenses on the go.
Integration Challenges: Integrating Concur with other business systems, such as accounting software or HR platforms, can be a complex and technically challenging process, requiring significant IT resources and expertise.
Customer Support Concerns: Some users have expressed dissatisfaction with the quality and responsiveness of Concur's customer support, citing long wait times and difficulty resolving issues effectively.
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Limited integrations: TravelBank doesn't seamlessly integrate with all accounting systems, which can make reconciling expenses more manual and time-consuming.
Reporting limitations: Some users have expressed frustration with the platform's reporting capabilities, finding them to be somewhat inflexible for their specific accounting needs.
Occasional glitches: Like any software, TravelBank has been known to have occasional glitches or technical issues, which can be disruptive to accounting workflows.
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Overall, Concur has garnered a reputation as a comprehensive and reliable solution for managing expenses, travel, and invoices. Users frequently praise its ability to streamline expense reporting, automate tasks, and provide real-time visibility into spending. The mobile app receives kudos for its user-friendly interface and offline functionality, making it easy for employees to capture receipts and submit expenses on the go. Concur's integration with travel booking platforms and credit cards is a major plus, simplifying the process of reconciling expenses and ensuring accuracy. However, some users find the initial setup and configuration to be complex, requiring significant time and effort. Additionally, the system's flexibility can be a double-edged sword, as extensive customization options may overwhelm some users. Concur's pricing structure, often based on the number of users and transactions, can be a concern for smaller businesses. Despite these drawbacks, Concur's strengths in automation, integration, and mobile accessibility make it a top choice for mid-sized to large organizations with complex expense management needs and a desire to enhance efficiency and control over spending.

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Is TravelBank the "bank" where savvy businesses "deposit" their travel management needs? Users praise TravelBank's user-friendly design and efficient expense reimbursement process, highlighting its intuitive interface and quick turnaround times for reimbursements. The platform's ability to create and enforce custom travel policies and expense allowances is another major plus, allowing businesses to maintain control over spending while empowering employees to book travel within set parameters. Users also appreciate the 24/7 customer support, which provides peace of mind for traveling employees. However, some users have expressed concerns about the software's pricing and its limited integration with other systems, which can be a drawback for businesses relying on a suite of interconnected tools. TravelBank's focus on streamlined travel management and expense reporting makes it a strong contender in the market. Its differentiating factor lies in its comprehensive approach, combining travel booking, expense tracking, and policy enforcement in a single platform. This integrated approach simplifies travel management for both employees and administrators. While the lack of extensive third-party integrations might be a limitation for some, TravelBank's core strengths make it an ideal choice for businesses seeking a user-friendly and efficient solution for managing travel and expenses, particularly those with frequent business travelers who value a seamless and well-supported experience.

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