Concur vs Chargify

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Our analysts compared Concur vs Chargify based on data from our 400+ point analysis of Accounting Software, user reviews and our own crowdsourced data from our free software selection platform.

Concur Software Tool
Chargify Software Tool

Product Basics

SAP Concur is a Software-as-a-Service company that provides travel and expense management solutions. Created by a merger of the two companies in 2014, it effortlessly guides employees through every trip by populating charges into expense reports and automating invoice reports.

It automates data capture and accounts payable, uses real-time data and AI to audit transactions. It helps businesses keep an eye on what they are spending and there are no blind spots in the budget.
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Chargify is a billing and revenue management system for B2B SaaS companies. Acquired by Scaleworks in 2016, it addresses the complexities associated with recurring bills. It combines the latest technology, extensive subscription expertise and customer service to work on the pain points of the subscription business. With an understanding of the challenges associated with billing and revenue management, it implements the right technology to resolve issues across company portfolios. It removes bottlenecks and empowers the team to launch products, sign up customers and manage the process.
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$8/User, Monthly
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$299 Monthly
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Tailored to your specific needs
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Product Assistance

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24/7 Live Support
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Product Insights

  • Reduce Cost: Connect various sources of expense data and reduce the need for manual information entry. Make more intelligent business decisions with accurate and consolidated data. 
  • More Centralized Data: Connect with over 150 apps and spend data giving employees the freedom to work without hunting down information. 
  • Ensure Compliance: Automate policy upgrades to ensure compliance. Leave no room for non-compliance by flagging exceeded spending thresholds for the employees. 
  • Accessibility: Access the system by web or mobile app. Record expenses through the journey in the app while on the go. Manage travel and costs quickly and easily – including photographing receipts and attaching them to the expense claim. 
  • Go Paperless: Eliminate the need for paper receipts by storing all receipts in the receipt store. 
  • Easy Approval: Approve expenses across the different departments with real-time notifications. 
  • More Straightforward Invoice Management: Review the invoice and submit it without any manual intervention. 
  • Minimize Risk: Mitigate risk by importing feeds from travel suppliers and corporate credit card providers. Protect the business in tax season by creating an accurate audit trail. 
  • Transparency: Check for new ways to save money by gaining complete control over the organization’s funds. Keep a tab of open but unapproved expenses in the system. Report spending across each department to identify areas of excess. 
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  • Improve Efficiency: Digitize every part of accounting, including subscription management, event-based billing, revenue recognition and retention and billing to prevent duplication, manual error and improve accuracy and efficiency. 
  • Accurate Billing: Gain the flexibility to charge, rate and invoice the way a business wants, whether through simple subscription payments or an event-based structure. 
  • Better Insights: Get real-time data to more accurately comprehend the revenue inflow, products and customer behavior. Provide a more complete understanding of the billing pattern and revenue cycle. Make a well-informed decision. 
  • Effective Onboarding: Get quick and assisted implementation with three levels of onboarding support — email, guided, and strategic. Finish the process without signing any contracts, sign-up or transaction fees. 
  • More Affordable: Leverage fixed monthly pricing structure and round-the-clock support provided by dedicated team members without giving up any revenue percentage. Run a subscription management system without any contract, transaction fee or sign-up cost. 
  • Greater Compliance: Ensure that every process is carried out correctly by keeping stringent tax laws and policies in mind. 
  • Flexible Payments: Manage several billing scenarios, including trial periods, setup charges, custom dates, annual or monthly cycles, extra fees for add-ons, by usage, by user, through invoice and automatic payments. 
  • Out-Of-The-Box Functionalities: Get started in minutes with public sign-up pages and a billing portal for consumer-facing subscription management. 
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  • Real-Time Integration: See precisely what is being spent with real-time data and AI audits to help the businesses. Eliminate blind spots. 
  • Automate Rules: Automate and apply rules fairly and consistently so that everyone’s expectations are met and fraud is easily caught. 
  • Accounts Payable Automation: Automate the invoice process to catch duplicate entries. Save significant time with invoice tracking and quicker payments. 
  • Travel Integration: Record expenses incurred on work-related trips automatically. Prepopulate business travel information so it’s easy for employees to submit accurate claims for reimbursement. 
  • Analytics: Improve control over funds, examine productivity and increase compliance with automated, fast and accurate reporting. 
  • Budget: Get a consolidated view of revenue and expenses in real time on an easy-to-use dashboard to identify gaps and make well-informed decisions. 
  • Drive: Capture mileage to ensure compliance, reduce fraud, cut costs and reimburse employees adequately. 
  • Audit: Ensure all employees are compliant and each dollar spent is certified against the company’s policy with a receipt audit service. 
  • Payment Solution: Automate and simplify vendor payment and reimbursement. 
  • Company Bill Statements: Centralize company cards and financial statements that capture total spend and maintain policy control. 
  • Travel: Ensure every employee is supported with travel insights, regardless of where the trip is booked. 
  • TripLink: Connect travelers and itineraries across multiple channels. Apply policies to direct booking to boost compliance and locate and support travelers. 
  • TripLink Connected Suppliers: Set up direct connections with suppliers. Integrate with Locale to ensure proper communication with the travelers. 
  • Invoice: Get real-time visibility into financial components, boost cash flow, ensure compliance and minimize security risks. 
  • Other Products: Provide end-to-end, automated data synchronization with the vendor’s suite of products granting visibility into the employee spend and ensuring effortless and accurate management of expenses. 
  • Free Trial: Get the free trial for a demonstration of spend management solutions, travel management. Use the sample information provided or snap a receipt from a phone or computer to see the program in action. 
  • Multiple Scanning Options: Upload receipts to the expense report through using various methods. Scan it in the app, uploading a picture via the web or the receipt through email. 
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  • Subscription Management: Eliminate the compounding management burden on the employees by providing a centralized interface to keep a tab on all the subscription activity. Empower the team with the tool to deliver better customer service, strengthen relationships and increase lifetime value. 
  • Revenue Retention: Prevent payment failure by sending the clients customized emails regarding the end of trial, renewal or credit card expiration. Implement a dunning strategy to communicate with past customers, monitor past-due account reporting and manage the cancellation process. 
  • Billing:
    • Offer Management: Turn the product into a custom catalog with Rapid offer builder, where the customer receives an offer with a unique price that changes over time. Use flexible and customizable pricing and test its elasticity without affecting existing offers. 
    • Event-based Billing: Create multi-dimensional billing models with real-time data streaming and analytics. Bill on value and stay ahead of the marketing trend. 
    • Billing Scenarios: Align pricing strategy by experimenting with different recurring models concerning how consumers use the product. Align monetization, both based and metered, with the way customers consume the data quantity. Maximize revenue growth by combining multiple billing models to create hybrid pricing. 
    • Payments: Connect with Stripe and leverage its automatic card updater feature. Integrate with leading payment gateways to scale payment solutions like Braintree, Forte, Square, BlueSnap and more. Work with various payment gateways and rest assured that the billing is compliant with all the tax laws. 
  • Data and Analytics:
    • Stream: Get pre-configured data infrastructure to power event-driven products. Identify problems in real-time and empower the customer success team to respond to the situation immediately. Build cutting-edge, event-driven products with Stream. 
    • Business Intelligence: Obtain real-time custom analytics with the self-service analytics tools. Use intuitive analytics tools which can help create actionable metrics with customizable dashboards. 
  • Revenue Recognition: Automatically calculate the revenue schedule by checking the billing frequency and transaction price. Ensure accuracy and compliance with the ASC 606 and IFRS 15. Provide the business with a deferred revenue report to help make an informed decision regarding converting it from liability to income. 
  • Integrations: Integrate with CRM, SFDC and other programs such as Avalara, Gmail, HubSpot, Mailchimp, Quickbooks, Slack, Salesforce, SMS by Zapier, Xero and Zendesk. 
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Product Ranking

#32

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#132

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User Sentiment Summary

Great User Sentiment 10098 reviews
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81%
of users recommend this product

Concur has a 'great' User Satisfaction Rating of 81% when considering 10098 user reviews from 5 recognized software review sites.

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4.7 (11)
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4.0 (6137)
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4.3 (2100)
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4.2 (234)
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4.0 (1616)
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Synopsis of User Ratings and Reviews

Streamlined Expense Reporting: Concur simplifies the often tedious process of creating expense reports, allowing users to easily track and submit expenses, which can then be quickly approved and reimbursed. This can save both employees and the accounting department significant time and effort.
Mobile Accessibility: The Concur mobile app enables users to manage expenses on-the-go, offering convenience and flexibility for business travelers. Users can capture receipts, track mileage, and submit reports directly from their mobile devices.
Integration with Accounting Systems: Concur integrates seamlessly with popular accounting software, such as QuickBooks and Xero. This integration streamlines the financial workflow by automatically syncing expense data with the accounting system, reducing manual data entry and the risk of errors.
Policy Compliance: Concur helps organizations enforce travel and expense policies by automatically flagging any out-of-policy expenses during the submission process. This feature promotes compliance and reduces the risk of unauthorized spending.
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Flexible Billing Options: Chargify accommodates various billing models, including subscriptions, one-time purchases, usage-based billing, and hybrid models, making it suitable for diverse business needs.
Automated Recurring Billing: Chargify automates recurring billing processes, reducing manual effort and ensuring timely payments. It handles proration, discounts, and taxes, streamlining the billing cycle.
Revenue Recognition: Chargify assists with revenue recognition by providing reports and tools that align with accounting standards. This helps businesses accurately track and report revenue, ensuring compliance and financial transparency.
Integrations: Chargify integrates with various payment gateways, accounting software, and other business tools, enabling seamless data flow and process automation. This reduces manual data entry and improves efficiency.
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Clunky User Interface: Users frequently report that Concur's interface feels outdated and cumbersome, making simple tasks like submitting expense reports or booking travel more time-consuming than necessary.
Mobile App Issues: The mobile app is often criticized for being buggy and unreliable, with features that are limited compared to the desktop version. This can be frustrating for users who rely on their mobile devices for managing expenses on the go.
Integration Challenges: Integrating Concur with other business systems, such as accounting software or HR platforms, can be a complex and technically challenging process, requiring significant IT resources and expertise.
Customer Support Concerns: Some users have expressed dissatisfaction with the quality and responsiveness of Concur's customer support, citing long wait times and difficulty resolving issues effectively.
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Limited Accounting Software Integrations: While Chargify integrates with Xero and QuickBooks Online, it lacks direct integration with other popular accounting software, potentially requiring manual data exports and imports, which can be time-consuming and prone to errors.
Complex Revenue Recognition: Chargify's revenue recognition features may not be suitable for businesses with complex revenue recognition requirements, such as those with multi-year contracts or subscription upgrades/downgrades, potentially necessitating manual adjustments or workarounds.
Customization Challenges: Some users find Chargify's customization options to be limited, particularly for invoices and customer communications, which may not align with specific branding or workflow preferences.
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Overall, Concur has garnered a reputation as a comprehensive and reliable solution for managing expenses, travel, and invoices. Users frequently praise its ability to streamline expense reporting, automate tasks, and provide real-time visibility into spending. The mobile app receives kudos for its user-friendly interface and offline functionality, making it easy for employees to capture receipts and submit expenses on the go. Concur's integration with travel booking platforms and credit cards is a major plus, simplifying the process of reconciling expenses and ensuring accuracy. However, some users find the initial setup and configuration to be complex, requiring significant time and effort. Additionally, the system's flexibility can be a double-edged sword, as extensive customization options may overwhelm some users. Concur's pricing structure, often based on the number of users and transactions, can be a concern for smaller businesses. Despite these drawbacks, Concur's strengths in automation, integration, and mobile accessibility make it a top choice for mid-sized to large organizations with complex expense management needs and a desire to enhance efficiency and control over spending.

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Chargify helps businesses manage their recurring revenue and billing processes. Users appreciate its user-friendly interface and flexibility, making it a breeze to set up subscriptions, handle payments, and generate invoices. The platform's scalability is another plus, allowing it to grow alongside your business. Chargify also plays well with other popular business tools like Salesforce and QuickBooks, streamlining your workflow. However, Chargify isn't without its downsides. Some users find the price tag a bit steep, especially for smaller businesses or startups. Additionally, it lacks certain features like multi-currency support, which can be a dealbreaker for companies with international customers. While Chargify might not be the perfect fit for every business, it's a solid choice for those needing a reliable and scalable solution to manage their recurring revenue. Its ease of use and integration capabilities make it particularly well-suited for businesses that value efficiency and want to avoid the headaches of manual billing processes.

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